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Arcserve UDP vs Veritas Backup Exec comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.
Sentiment score
4.7
Veritas Backup Exec is valued for rapid system restoration, with mixed opinions on ROI and licensing preferences.
 

Customer Service

Sentiment score
7.0
Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.
Sentiment score
7.5
Veritas Backup Exec customer service is well-rated for responsiveness, though some seek improvements for quicker, more efficient support.
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
Software Solutions Architect at SPEData
They don't ask us to wait for a callback or create a ticket.
Presales System Engineer at Eden Infosol Pvt Ltd
I see good technical engineer support resolving issues.
System Advisor at CRIF SpA
 

Scalability Issues

Sentiment score
4.6
Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.
Sentiment score
7.9
Veritas Backup Exec suits small to mid-sized organizations but larger enterprises should consider NetBackup for extensive data management.
Now in the current version, I can run more than one process for backup in one job for more virtual machines.
System Advisor at CRIF SpA
It is easy to scale Veritas Backup Exec.
Presales System Engineer at Eden Infosol Pvt Ltd
 

Stability Issues

Sentiment score
7.5
Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.
Sentiment score
7.6
Veritas Backup Exec is favored for its stability and reliability, with users mostly rating it highly for consistent performance.
 

Room For Improvement

Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.
Complex installation, high costs, confusing interface, and need for better integration and scalability highlight the issues needing resolution.
Some technology improvement is needed to manage my basic business continuity plan.
Deputy Vice President - IT at TransUnion
We need to have a proper image backup with a documented restore procedure, as some users were unable to do the image backup restoration due to driver issues or similar challenges.
Manager at Fractalio Data Pvt Ltd
I aim to monitor the functionality and probably find something this year to monitor logs from our backup system and storage and notify us about any unusual activities.
System Advisor at CRIF SpA
 

Setup Cost

Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.
Veritas Backup Exec offers competitive and flexible pricing, ideal for SMEs, despite varying opinions on affordability and setup costs.
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
Software Solutions Architect at SPEData
When I compare it with others, it is twice or three times cheaper.
System Advisor at CRIF SpA
The setup is a bit expensive at a corporate price
Deputy Vice President - IT at TransUnion
 

Valuable Features

Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.
Veritas Backup Exec provides easy-to-use, efficient data protection with diverse compatibility, robust security, and flexible, reliable backup options.
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
Software Solutions Architect at SPEData
Veritas has technical compatibility with my hardware and other systems.
Deputy Vice President - IT at TransUnion
It is very easy to add agents, add storage to take backups, and manage schedules.
Presales System Engineer at Eden Infosol Pvt Ltd
My customers find the normal file system backup features of Veritas Backup Exec effective and valuable.
Manager at Fractalio Data Pvt Ltd
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
23rd
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Disaster Recovery (DR) Software (17th)
Veritas Backup Exec
Ranking in Backup and Recovery
16th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
77
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of Veritas Backup Exec is 1.3%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Veritas Backup Exec1.3%
Arcserve UDP1.1%
Other97.6%
Backup and Recovery
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Pawel Augustyn - PeerSpot reviewer
System Advisor at CRIF SpA
Simplified interface with good performance but needs monitoring
I need to use PowerStore and Veritas Backup Exec. It is a direct backup to types, and it is supported by my backup. It offers good performance and stability, and it works properly. I am happy with this program. It is still working on aligning with security requirements and data encryption for Amazon or ATAC. It has a lot of functions and security measures, which ensure our backups are secure.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
10%
Government
7%
Comms Service Provider
7%
Manufacturing Company
15%
Computer Software Company
15%
Financial Services Firm
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business35
Midsize Enterprise15
Large Enterprise29
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about StorageCraft ShadowProtect?
The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
How do the backup solutions of Veeam and Veritas compare?
Technically, Veeam is best for hyper-v & VMWare replications, snapshots, HA failover, also support for file system backups inside VMs., support for tape library & FC too. But Veritas Netbac...
What do you like most about Veritas Backup Exec?
The most important feature is the variety of backup applications it supports, including ERP systems and most other programs, such as Microsoft.
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
Backup Exec, Symantec Backup Exec
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
Beta Offshore
Find out what your peers are saying about Arcserve UDP vs. Veritas Backup Exec and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.