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Appian RPA vs IBM Robotic Process Automation (RPA) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Robotic Process Automation (RPA)
12th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Process Automation (22nd)
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
10th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Appian RPA is 0.8%, up from 0.2% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.0%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
IBM Robotic Process Automation (RPA)3.0%
Appian RPA0.8%
Other96.2%
Robotic Process Automation (RPA)
 

Featured Reviews

Kunal Sharda - PeerSpot reviewer
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Partnering with comprehensive automation for increased efficiency
The best feature of Appian RPA is that it is highly integrated into the Appian platform itself. It is very easy to configure that in the end-to-end Appian automation solution. The second notable feature is that Appian RPA gives you a lot of flexibility in terms of how you want to design the robotic tasks. It has a very detailed orchestration console which provides details about the entire runtime and the logs of Appian RPA where you can find in detail what the robot did on the virtual machine. Appian provides dashboards where users or admins can log in and see how the robots are performing various robotic tasks. It is very detailed and gives substantial insight into how Appian RPA is functioning or is operational. It also lets you drill down into specific details at each task level.
MA
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"It is a good tool for automation."
"The solution’s performance is good."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"The feature I found most valuable is the TCO."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"IBM Robotic Process Automation is very easy to use."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."
 

Cons

"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"In my opinion, Appian RPA can be improved."
"There are not any areas that need improvement off the top of my head."
"This RPA should be under the umbrella of BPM. This is what the future should be."
"IBM’s support should improve response time."
"The users should be allowed to create folders in Control Center."
"The scalability of the solution can be challenging."
"Capturing GUI operations is very easy, but capturing IBM Logistics automation is hard. It does not always work with browsers or automotive applications like SAP."
"My impression of the support experience is lower than middle. I would rank it as that. They need to improve their support by having more experienced level one support."
"The pricing of IBM Robotic Process Automation (RPA) could be improved."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
 

Pricing and Cost Advice

Information not available
"The license is paid annually."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"IBM RPA is cheaper than other tools."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"The pricing is reasonable for this solution."
"The product is reasonably priced compared to other tools."
"The product has a yearly licensing fee."
"The pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Insurance Company
15%
Computer Software Company
7%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
13%
Insurance Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appia...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released their AI, which achieved general availability in August 2025. This is a document...
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particularly KYC.
 

Also Known As

Jidoka RPA
IBM RPA
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
The Hanover Insurance Group
Find out what your peers are saying about Appian RPA vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.