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ADP Workforce Now vs Infor CloudSuite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Cloud HCM
17th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (10th), Talent Management (25th), HR Analytics Software (5th)
Infor CloudSuite
Ranking in Cloud HCM
11th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (24th), ERP (13th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), Product Configuration and Quoting (9th), Warehouse Management (3rd), Financial Close Software (11th)
 

Mindshare comparison

As of August 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.2%, up from 1.4% compared to the previous year. The mindshare of Infor CloudSuite is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
Infor CloudSuite1.3%
ADP Workforce Now2.2%
Other96.5%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"Payroll: It is very easy and user-friendly."
"The most valuable features are the reporting and benefits piece."
"For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future."
"It is a scalable solution."
"The product allows for accurate, consistent payrolls."
"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."
"The most valuable feature to me is performance management because we just started using that."
"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."
"The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite, and after implementing it, I have seen numerous improvements in the UI space, including simplified navigation that has become easier with every CU, which is positive."
"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."
"CloudSuite came out on top."
"It is a scalable solution."
"It offers a facility to get data quickly."
"The customization capabilities of CloudSuite Industrial are also there."
"The stability of the solution is perfect. I rate it a ten out of ten."
 

Cons

"Support leaves a lot to be desired."
"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."
"Its benefits portal could be user-friendly."
"The report functionality is not as good as competitive products."
"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"The workflow is a bit weak."
"The complexity is the key challenge with a tool like ADP ."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."
"The platform's distribution features need enhancement."
"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."
"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."
"Pricing is always an area where there is room for improvement."
"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."
"There are areas where Infor CloudSuite can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable."
 

Pricing and Cost Advice

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"I give the pricing a seven out of ten."
"The solution is expensive and everyone complains about the price."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is expensive."
"It is expensive."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"I feel it is not very cheap, very economical but also not very expensive."
"The product is expensive. I rate the pricing a five out of ten."
"The pricing is not built on a standard model."
"The platform's pricing depends on the specific number of users."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"For on-premise installations, the licensing is yearly."
"It is a cost-effective solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
8%
Outsourcing Company
6%
Manufacturing Company
13%
Construction Company
12%
Healthcare Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise4
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Infor CloudSuite CRM?
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
What needs improvement with Infor CloudSuite CRM?
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user exp...
What is your primary use case for Infor CloudSuite CRM?
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One is Infor Document Management, which I've seen in the past with other ERP systems...
 

Also Known As

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Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
PRIDE Industries
Find out what your peers are saying about ADP Workforce Now vs. Infor CloudSuite and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.