The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Sr Manager Revenue and Taxation at a consultancy with 51-200 employees
Real User
Dec 21, 2022
I believe that the international payroll aspect needs to be improved. ADP has very limited ability in other countries. For example, they do the United States and Canada, but not most of Europe. ADP won't go to that market because of all the different rules and laws. It's just too complicated. In the next release, I would like to see the interface become much more seamless. Right now, you have to extract data and make a payroll JE. If they could automate that process to where the data would automatically extract and then integrate itself into a GL in whatever platform that may be, for example Oracle or NetSuite, that would be a great benefit to the company.
ADP Workforce Now is a comprehensive platform offering robust payroll and HR integrations, minimal IT support needs, and seamless management tools, all through an intuitive, customizable interface with mobile access.ADP Workforce Now facilitates efficient management of payroll and human resources functions with features such as secure cloud storage, custom reporting, performance management, and diverse analytics. Despite having strong integration options through ADP's marketplace and...
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
The solution's benefits portal could be user-friendly.
The report functionality is not as good as competitive products. Customer support needs improvement.
I believe that the international payroll aspect needs to be improved. ADP has very limited ability in other countries. For example, they do the United States and Canada, but not most of Europe. ADP won't go to that market because of all the different rules and laws. It's just too complicated. In the next release, I would like to see the interface become much more seamless. Right now, you have to extract data and make a payroll JE. If they could automate that process to where the data would automatically extract and then integrate itself into a GL in whatever platform that may be, for example Oracle or NetSuite, that would be a great benefit to the company.