Try our new research platform with insights from 80,000+ expert users

ADP Workforce Now vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Talent Management
17th
Ranking in Cloud HCM
11th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (7th), HR Analytics Software (5th)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Talent Acquisition (1st), Global Payroll (1st)
 

Mindshare comparison

As of March 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.1%, up from 1.1% compared to the previous year. The mindshare of SAP SuccessFactors is 10.4%, down from 21.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
SAP SuccessFactors10.4%
ADP Workforce Now2.1%
Other87.5%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the reporting and benefits piece."
"The most valuable feature to me is performance management because we just started using that."
"For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"It is a scalable solution."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."
"It is hard to go wrong with choosing ADP as a solution for nearly any company."
"From a general perspective, I think that it's very satisfactory to have a full solution that can cover everything in Human Resources Management."
"The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports."
"Overall, it's excellent performance management."
"The initial setup was pretty simple."
"This solution provides up with an easy way to on/off-board staff, as well as actioning internal transfers."
"You will probably see an ROI after a year or two. It's great for auditing and there's a lot of reporting built-in so that you can really focus on processes."
"We use the cloud version to maintain all the employee records, payroll, etc., and we use everything that comes with the HR suite."
"Talent Acquisition and Learning features are best in class."
 

Cons

"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."
"The complexity is the key challenge with a tool like ADP ."
"The report functionality is not as good as competitive products."
"The ease of developing and creating reports could definitely use some improvement."
"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"Support leaves a lot to be desired."
"Its benefits portal could be user-friendly."
"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."
"Visual representations, in the form of graphs and charts, can be added. This is beneficial for both management and employees. Upon accessing the system, they should generate graphical representations on their dashboard. These visuals illustrate aspects such as company-wide training progress and current company training status. The information encompasses both company-related data and personal profiles. This approach makes it convenient to grasp the company's profile along with individual information."
"There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization."
"The SAP SuccessFactors updates need to be more industry-specific because every industry has specific modules. What I want to be added to SAP SuccessFactors is a chat box where SAP staff can give support to users."
"Employee Central made an incredible improvement, but still is behind the SAP HCM On Prem solution."
"The Reporting/Analytics and User Interface need improvement."
"Be prepared for price surprises. It’s quite expensive."
"We have many interruptions and disconnection points into processes, which is why we are looking to another solution."
"We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers."
 

Pricing and Cost Advice

"The solution is expensive."
"It is expensive."
"I give the pricing a seven out of ten."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive and everyone complains about the price."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is on the expensive side but is definitely worth the money."
"If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
"It could be cheaper."
"The cost of SAP SuccessFactors is reasonable."
"The licensing fees are based on the number of modules that are being used, and the number of users."
"The price of the solution is highly expensive."
"Probably, it is one of the priciest products, and is very costly to put up and maintain but because it is a good solution end to end, people take it."
"I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
report
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
884,933 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
8%
Construction Company
7%
Healthcare Company
7%
Comms Service Provider
16%
Manufacturing Company
10%
Financial Services Firm
6%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What advice do you have for others considering ADP Workforce Now?
Overall, I would rate the solution an eight out of ten. It's got a lot of features. The reason I'm not giving it a full score is largely due to the complexity and the customer service.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about ADP Workforce Now vs. SAP SuccessFactors and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.