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ADP Workforce Now vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Talent Management
17th
Ranking in Cloud HCM
12th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (8th), HR Analytics Software (5th)
SAP SuccessFactors
Ranking in Talent Management
2nd
Ranking in Cloud HCM
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
97
Ranking in other categories
Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of June 2025, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.4%, down from 1.7% compared to the previous year. The mindshare of SAP SuccessFactors is 20.8%, down from 22.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
SandeepKumar7 - PeerSpot reviewer
Useful to manage employee life cycle management but is not very easy to implement
There are quite a few things, like goal management, in terms of transferring goals from manager to subordinates, which is probably not one of the best ways to look at SAP SuccessFactors, making it an area that could have been done better. Route management and template management are pretty good areas. The reporting in the tool is not as great as I would want it to be from a PMGM internal management perspective. I just hope that SAP SuccessFactors comes up with a payroll tool that suits India. I don't see it as one of the best tools for the Indian scenario. I would love to see much better document management in the system, like onboarding. Onboarding has document management, but if I want to report through it, there is not much that I can do about it. DMS in SAP would be great since, in most places, DMS is maintained outside the system. I would have loved to see better DMS in SAP SuccessFactors. In terms of the reporting, I understand that since everything is moving to SAP SAC. Even without SAP SAC, it would be great if we could have better analytics within SAP SuccessFactors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"The most valuable feature to me is performance management because we just started using that."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"The most valuable features are the reporting and benefits piece."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"SAP SuccessFactors is a very reliable and stable solution."
"The interface is really useful and it's very easy to combine different information. For example, we can easily get reports that we need. It's very easy to create reports."
"The solution is stable."
"It's a uniform user interface."
"This solution has always been stable for me."
"The initial setup was pretty simple."
"This solution can be used for reporting related to employee information and contacts"
"What I like the most is the KPI management formula."
 

Cons

"The complexity is the key challenge with a tool like ADP ."
"The report functionality is not as good as competitive products."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"Its benefits portal could be user-friendly."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"The ease of developing and creating reports could definitely use some improvement."
"They should work on a faster way of locating a proper documentation."
"The price of the solution could improve, it is too high."
"Some of the screens aren't that user-friendly, older employees especially have a hard time with it. They have some problems with it."
"The user experience could be simplified."
"The reporting tool is not as good as IBM Cognos which is very, very powerful."
"Analytics could use some work."
"There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization. In terms of what additional feature I'd like to see in the next release of the product, it depends on the module because you have various modules in SAP SuccessFactors, so it's easier to go module by module and understand what features you have in each module. The product has a lot of features coming up, but the product being more mobile, or having mobile features would be nice."
"The reporting and cloud integration could be done better in this solution."
 

Pricing and Cost Advice

"The solution is expensive and everyone complains about the price."
"The solution is expensive."
"It is expensive."
"I give the pricing a seven out of ten."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
"The price of the solution depends on too many factors to provide an estimate. However, the price of SAP SuccessFactors is competitive."
"It is not cheap, but it is reasonable."
"We have a yearly license. There are no additional costs."
"If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
"Due to the way in which we purchased SuccessFactors as a module along with other SAP modules, we were able to procure it at a slightly better price than usual. I would rate their pricing 5/5 stars."
"We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them."
"It is not expensive because it is a complete suite with a module-based cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
9%
Healthcare Company
9%
Educational Organization
35%
Computer Software Company
7%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
What do you like most about SAP SuccessFactors?
The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use ...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about ADP Workforce Now vs. SAP SuccessFactors and other solutions. Updated: May 2025.
857,028 professionals have used our research since 2012.