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ADP Workforce Now vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Talent Management
14th
Ranking in Cloud HCM
11th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (7th), HR Analytics Software (5th)
SAP SuccessFactors
Ranking in Talent Management
2nd
Ranking in Cloud HCM
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of May 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.3%, up from 1.3% compared to the previous year. The mindshare of SAP SuccessFactors is 9.0%, down from 21.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
SAP SuccessFactors9.0%
ADP Workforce Now2.3%
Other88.7%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is hard to go wrong with choosing ADP as a solution for nearly any company."
"The most valuable feature to me is performance management because we just started using that."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"It is a scalable solution."
"Payroll: It is very easy and user-friendly."
"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"The most valuable features are the reporting and benefits piece."
"The most valuable features of the solution are GUI and OData API."
"The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform, where many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus."
"The most valuable features of SAP SuccessFactors are onboarding, recruiting, marketing, and performance."
"What I like most about SAP SuccessFactors are its recruiting and compensation features."
"I think it's perfect that every requirement has flexibility in how it is handled, and that there are several workarounds for any problem we are looking to solve. Each problem has multiple solutions, so it gives us a lot of flexibility in terms of processes."
"This solution has always been stable for me."
"The cloud security and the correct features for payroll calculations, once issues are resolved, are valuable aspects of this product."
"They are the easiest to use without additional instructions."
 

Cons

"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"The complexity is the key challenge with a tool like ADP ."
"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"Its benefits portal could be user-friendly."
"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."
"The ease of developing and creating reports could definitely use some improvement."
"I find that the website sometimes has problems loading, but I'm unsure if it's an issue with SuccessFactors."
"Overall, the documentation could be improved, and I think the learning management module needs to include more capabilities when it comes to matching an organization's particular learning approach."
"The reporting and cloud integration could be done better in this solution."
"SAP SuccessFactors' pricing structure could be improved."
"We had stability issues very often during the end of the year and after updates."
"Technical support has been an issue since day one."
"SAP SuccessFactors is working on making beneficial changes but they are not fast enough. They can improve by making the improvements or updates quicker."
"However, a couple of improvements can be carried out to offer more customization of the solution that is limited in the market."
 

Pricing and Cost Advice

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"It is expensive."
"I give the pricing a seven out of ten."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is expensive."
"The solution is expensive and everyone complains about the price."
"We have a yearly license. There are no additional costs."
"Probably, it is one of the priciest products, and is very costly to put up and maintain but because it is a good solution end to end, people take it."
"The licensing fees are based on the number of modules that are being used, and the number of users."
"This is a more costly solution than comparable products, and training is not available in the open-market, so this has to be purchased separately from the vendor."
"So now, SAP charges me 300 Euros for 14,000 employees. I still have to pay 2,000 euros because I'm using SAP on-prem."
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"It is not expensive because it is a complete suite with a module-based cost."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
8%
Construction Company
7%
Healthcare Company
5%
Comms Service Provider
15%
Manufacturing Company
9%
Financial Services Firm
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What advice do you have for others considering ADP Workforce Now?
Overall, I would rate the solution an eight out of ten. It's got a lot of features. The reason I'm not giving it a full score is largely due to the complexity and the customer service.
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
How easy is to maintain Workday, Oracle Cloud, and SuccessFactors?
I implemented Workday in 2024 and without having previous Workday experience, it was very challenging. I spent most of 2025 putting out fires and cleaning up the business processes that came with l...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about ADP Workforce Now vs. SAP SuccessFactors and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.