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Buyer's Guide
Backup and Recovery Software
September 2022
Get our free report covering Veeam Software, Commvault, Veritas, and other competitors of Azure Backup. Updated: September 2022.
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Customer IT Services implementation at a tech services company with 1-10 employees
Real User
Top 20
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and technical support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Systems Engineer at a insurance company with 51-200 employees
Real User
It's a set-it-and-forget-it product, so you don't need to go in except to make sure everything runs smoothly
Pros and Cons
  • "It is the backbone of our DR solution for critical databases that hold the data we can't afford to lose. It provided new opportunities to change how we approach disaster recovery."
  • "I wish Zerto had better file restoration capabilities. We have not been able to use that because of the limitations of Zerto's de-duplication technology."

What is our primary use case?

We use Zerto as our primary disaster recovery tool for our most important servers.

How has it helped my organization?

Zerto is tremendously valuable. It is the backbone of our DR solution for critical databases that hold the data we can't afford to lose. It provided new opportunities to change how we approach disaster recovery. 

We realized the benefits quickly, but I don't think it became a staple of our disaster recovery until about a year into our deployment. In the first couple of months, we had some hiccups with upgrades. Once they sorted everything out, it truly became a core solution for us.

It enabled us to transition from data recovery based in a physical data center to the cloud and protect VMs in our environment. Our RPOs also improved tremendously. When we first started, only one other product offered the same RPOs that Zerto provides. However, the other product was problematic, and Zerto has been solid. Compared to other DR solutions, it works quickly to stand up the failed server at another site and bring it nearly into full production. 

We used it to migrate a server, which provided a wonderful recovery time. It worked well. Our RTOs improved tremendously. It reduced downtime in most situations and the time spent on DR testing. A DR test used to run probably 48 hours and involved around four engineers. With Zerto, it runs for about six hours and only requires two engineers.

What is most valuable?

We couldn't find a product that provides the near-zero recovery point that Zerto offers. The closest we could get was another product that had zero data loss. Everything else had a minimum of 15 minutes of replication time, resulting in data loss.

Zerto can also perform test environment restorations that don't affect production. It's also easy to use. It's a set-it-and-forget-it product. Unless you need to make changes to the devices you protect, you don't need to go in except to make sure everything runs smoothly.

What needs improvement?

I wish Zerto had better file restoration capabilities. We have not been able to use that because of the limitations of Zerto's de-duplication technology. When we used the immutable data copies feature, we had some lag in replication times, so we don't use that anymore. When there is big data movement, it tends to cause some lag.

For how long have I used the solution?

We've been using Zerto for about three or four years.

What do I think about the stability of the solution?

With time, it became a highly reliable and stable solution. We were an early adopter, and it had some hiccups initially. I think they've done a great job streamlining it and making it reliable.

How are customer service and support?

The times that I've needed technical support, they've been very good.I would give it an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Zerto still hasn't replaced all our other backup solutions, but it has replaced two of them. It is leagues above the other products we used in terms of simplicity and reliability. We have another solution to get around Zerto's file restoration and de-duplication issues. We use Veeam Backup and Replication for that. 

How was the initial setup?

Setting up Zerto is straightforward. The documentation was great, and it is intuitive. Integration with VMware is seamless. It's good at running the scripts needed to run in order to work with VMware. We have a 90 percent virtualized environment. 

What's my experience with pricing, setup cost, and licensing?

I think everything can be cheaper. Pricing limited our ability to use Zerto as much as we'd like, but that's not why we haven't adopted it as our primary backup solution.

Which other solutions did I evaluate?

We evaluated Double-Take, Veeam's replication solution, and Azure's Site Recovery. None could match Zerto's RTO and RPO. The only one that got close was Double-Take, but Double-Take was very problematic.

What other advice do I have?

I rate Zerto eight out of ten. There's always room for improvement. It's one of the best solutions for disaster recovery available right now.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Senior Associate at a tech vendor with 10,001+ employees
Real User
User-friendly solution that reduces backup time
Pros and Cons
  • "HyperScale X is really user-friendly and has a lot of features. It's also cheaper, faster, and more stable than its competitors."
  • "I really struggled to configure HyperScale X as there was a lack of detailed documentation."

How has it helped my organization?

We need to take a log backup every fifteen minutes, and HyperScale X sends the data fast (even over a terabyte) and runs on time, so we're able to do the backup and discovery for customer and audit procurement.

What is most valuable?

HyperScale X's best features are Deep Look and Archiving, which really reduce the backup time, and DR solution, which allows us to replicate data from the primary data center to the backup data center and immediately activate the backup set if the primary set goes down.

What needs improvement?

I really struggled to configure HyperScale X as there was a lack of detailed documentation. In the next release, I would like to see increased capacity and automated solutions for backup.

For how long have I used the solution?

I've been using HyperScale X for three years.

What do I think about the stability of the solution?

HyperScale X is really stable.

What do I think about the scalability of the solution?

HyperScale X's scalability is okay.

How are customer service and support?

Commvault's technical support is responsive and helpful. Sometimes it takes a longer period to get a solution due to the complex environment, but we're always able to get one in the end.

How was the initial setup?

I would rate the ease of setting up HyperScale X as four out of five. It took around fifteen minutes to deploy.

What about the implementation team?

We used an internal approximate services team.

What was our ROI?

We've seen a good ROI from HyperScaleX as it's a really useful endeavor environment. I would rate our ROI as five out of five.

Which other solutions did I evaluate?

We did a POC for Azure backup, but Commvault had more services available at our level.

What other advice do I have?

HyperScale X is really user-friendly and has a lot of features. It's also cheaper, faster, and more stable than its competitors. I would rate HyperScale X as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of IT-Infrastructure at a construction company with 11-50 employees
Real User
Top 5
The agents are deployed to the machines in a straightforward way
Pros and Cons
  • "Data Protector is quite simple and easy to deploy. The deployment is always the same. It's on a server, and the agents are deployed to the machines in a straightforward way. We have two engineers who deploy and manage all our backup solutions."
  • "The online backups of Office 365 have room for improvement. This is now available for the Exchange Online part of Office 365, but we're still waiting for SharePoint Online, Teams, etc. We know that it's coming, but it takes time."

What is our primary use case?

We have two different systems. We use Microsoft Azure Backup for VM machines and Micro Focus for our file server, database, and cloud backups, like Exchange Online and so forth.  

What needs improvement?

The online backups of Office 365 have room for improvement. This is now available for the Exchange Online part of Office 365, but we're still waiting for SharePoint Online, Teams, etc. We know that it's coming, but it takes time.

For how long have I used the solution?

We have been using Data Protector for more than 20 years. We started using it when it was an HP solution, but then Micro Focus acquired it. It was always the same product.

What do I think about the stability of the solution?

Data Protector is highly stable.

What do I think about the scalability of the solution?

Data Protector is scalable. 

How are customer service and support?

I've never heard any complaints about Micro Focus support, so I think it's okay.

How was the initial setup?

Data Protector is quite simple and easy to deploy. The deployment is always the same. It's on a server, and the agents are deployed to the machines in a straightforward way. We have two engineers who deploy and manage all our backup solutions. 

What's my experience with pricing, setup cost, and licensing?

We switched from device licensing to volume-based licensing for Data Protector.

What other advice do I have?

I rate Micro Focus Data Protector eight out of 10. We chose Data Protector years ago because it supported all the systems and databases we needed. Other software packages covered a special range of products but didn't offer broad support. This was a long time ago, so I don't know the situation in the market today.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cyber Security Analyst at a tech services company with 501-1,000 employees
Real User
Top 20
Their support takes five days to open up a case.

What needs improvement?

Acronis needs to improve several things. They need to improve storage, backup plans, and stability.

For how long have I used the solution?

I've used Acronis Backup for the past two years.

What do I think about the stability of the solution?

Acronis Backup is unstable.

What do I think about the scalability of the solution?

Acronis Backup isn't scalable at all.

How are customer service and support?

Acronis support is pathetic. It takes five days to open the case. 

Which other solutions did I evaluate?

We've worked with a lot of products, including Microsoft and Nutanix. Out of all of them, the one I like is Nutanix. Many of our solutions are Microsoft products, and Nutanix recently launched a cloud solution.

What other advice do I have?

I rate Acronis Backup three out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Backup and Recovery Software
September 2022
Get our free report covering Veeam Software, Commvault, Veritas, and other competitors of Azure Backup. Updated: September 2022.
634,550 professionals have used our research since 2012.