Zoho Mail Reviews

Name: Zoho Mail
Brand: Zoho
Rating: 3.9 (14 reviews)

Vendor: Zoho

3.9 out of 5

14 reviews
87% willing to recommend

What is Zoho Mail?

Secure Business Email for your organization

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Zoho Mail is the #5 ranked solution in top Email Applications. PeerSpot users give Zoho Mail an average rating of 7.8 out of 10. Zoho Mail is most commonly compared to Google Workspace: Zoho Mail vs Google Workspace. Zoho Mail is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

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Email Applications

June 2025

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Featured Zoho Mail reviews

Salem Shafik

Founder at Tech Force

For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

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AvinashLotke

Delivery Head at Team Computers

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

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Jacob Shetty

Customer Success Manager at SME Advantage Ltd

The most valuable feature of the solution is its collaboration features. There are a couple of features in Zoho Mail that don't exist in other electronic mail platforms. When it comes to Zoho Mail, you can share a draft with someone in your company before you send it. It's a collaborative tool that is pretty nice.

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Zoho Mail mindshare

As of July 2025, the mindshare of Zoho Mail in the Email Applications category stands at 5.1%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

Key learnings from peers

Last updated Jul 1, 2025

Valuable Features

Zoho Mail offers valued features like security, seamless integration with cloud storage and mobile devices, and unique collaboration tools. Users appreciate its enhanced email organization and integration with other applications. Cost-effective, it suits businesses seeking a stable, scalable platform. The user interface is intuitive, aiding the transition from other platforms. Notable elements include TLS, SSL, and the ability to share drafts. Positive experiences are common, making it comparable to more feature-rich alternatives.

"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."
"The interconnectivity between these applications makes it particularly useful."
"I like Zoho Mail's user interface."

Room for Improvement

Zoho Mail users suggest improvements in support information, such as video tutorials, and face integration challenges with other applications. Data privacy and calendar invite structures require enhancement. Users express concerns about stability, interface quality, and user-friendliness, noting issues like email delivery delays and freezing. They desire additional IT management features, seamless meeting functions, and more storage space. Admin features for organizing users into units need development. Updates release may also be refined for better rollout.

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."
"For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."
"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

Pricing

Zoho Mail offers a cost-efficient pricing structure, appealing to enterprises and startups alike. Users report it is cheaper than alternatives like Google Workspace and Microsoft. In Nigeria, payment in Naira enhances affordability. The standard package costs 499 per user, with advanced levels at 850 and 1200. For wider integration, Zoho One offers a comprehensive suite at about 35 GBP per user monthly. Zoho's competitive pricing is praised, especially in regions like Egypt.

"Zoho Mail is more cost-efficient than its competitors."
"The solution’s pricing is very reasonable."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

Popular Use Cases

Zoho Mail serves primarily as an email server or platform, facilitating communication for organizations, including internal emails and collaboration between teams. It is utilized for email necessities, offering cost-efficiency compared to alternatives like Google Cloud. Many businesses integrate it with Zoho applications such as CRM and Projects. It supports IT tasks and sales, with access limited to internet availability and is favored for providing free email IDs and simplifying migrations from other email services.

Service and Support

Customers find Zoho Mail's support needs improvement, particularly during setup. Experiences are mixed, with some noting good interaction compared to competitors, while others report unsatisfactory assistance and slow response times. Users often experience variability in response speed. Ratings given include a three out of five and six out of 10, highlighting varied experiences with customer service.

Deployment

Setting up Zoho Mail can vary in complexity and duration depending on user numbers and existing email platforms. With 30 to 35 users, setup can take up to two days, requiring some technical knowledge. For others with technical experience, the task is straightforward and may take only thirty minutes to four hours. Zoho Mail's setup interface could be more user-friendly, though experienced users find it easy and rate it highly on simplicity.

Scalability

Zoho Mail is consistently rated highly for scalability, receiving scores ranging from seven to ten. Various organizations, from those with a few users to larger companies, appreciate its capacity to accommodate growth within licensing limits. While customization options are limited, all necessary features support both small and large teams effectively. Users mention managing several hundred to thousands of users without issues, showcasing its ability to cater to diverse organizational needs effectively.

Stability

Zoho Mail is praised for its stability, often receiving high scores. Users find it reliable with no bugs, crashes, or downtime. However, some mention occasional issues with specific updates causing delays or crashes. Stability ratings vary from six to ten out of ten, reflecting mostly positive experiences. Users appreciate its high performance compared to other local servers, noting it's more dependable with few challenges encountered. Generally, users describe it as very stable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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