Amazon WorkMail vs Zoho Mail comparison

Amazon Web Services (AWS) and Zoho are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Zoho is ranked #6 with an average rating of 7.7. Amazon Web Services (AWS) holds a 9.5% mindshare in EA, compared to Zoho’s 5.1% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 86% of Zoho users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,018 Views
2,297 Comparison Views

84% willing to recommend

Zoho Mail

Read 13 Zoho Mail reviews

1,123 Views
858 Comparison Views

86% willing to recommend

Amazon WorkMail

Zoho Mail

Comparison Buyer's Guide

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Executive SummaryUpdated on May 21, 2025

Amazon WorkMail and Zoho Mail are competing in the organizational communication category. Zoho Mail seems to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: Amazon WorkMail offers seamless integration with AWS services, robust security measures, and reliable performance. It supports security protocols like S/MIME and enables mobility with its cross-platform accessibility. Conversely, Zoho Mail includes extensive collaboration tools, integration with Zoho's productivity suite, and enhanced customization options. It provides email filtering, task management, and calendar syncing for better organizational communication.

Room for Improvement: Amazon WorkMail could enhance its feature set by offering more productivity tools and a more intuitive user interface. Its emphasis on AWS integration may limit its appeal to non-AWS users. Price competitiveness is another area for enhancement. Zoho Mail can work on enhancing its integration capabilities with third-party applications for broader flexibility. Improving image loading times and addressing performance issues in certain use cases could be beneficial. Simplifying its pricing model might also attract more clients.

Ease of Deployment and Customer Service: Amazon WorkMail is well-suited for enterprises already engaged with AWS, benefiting from its ecosystem's familiarity and integration. However, its deployment may require AWS knowledge. Zoho Mail offers a straightforward deployment process with comprehensive customer support, featuring extensive self-help resources and personalized assistance that cater to broader organizations.

Pricing and ROI: Amazon WorkMail provides competitive pricing for businesses invested in AWS, offering straightforward email solutions backed by security. Zoho Mail offers substantial value for money with a wider range of features, making it attractive for cost-conscious organizations seeking better ROI through integrated productivity enhancements. Exact pricing details are less clear, emphasizing potential affordability depending on feature packages selected.

To learn more, read our detailed Amazon WorkMail vs. Zoho Mail Report (Updated: June 2025).

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.5%, down from 10.3% compared to the previous year. The mindshare of Zoho Mail is 5.1%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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AvinashLotke

Delivery Head at Team Computers

Offers good security with effective spam filtering but has update issues

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"It is very stable. I haven't faced any issues."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"We use the tool for transactional emails and marketing."

"Amazon SES is very easy to configure."

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"There is no need for me to set up security."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

More Amazon WorkMail pros

"Zoho Mail is a cost-effective solution."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"We can create email accounts for our customers."

"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."

"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."

"Zoho Mail is a stable product."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

More Zoho Mail pros

Cons

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

"The product should improve technical support."

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"I would like to see detailed reports on email success and failure rates."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"WorkMail is not available in all the regions."

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"The only issue is the price, which is far too expensive."

More Amazon WorkMail cons

"Zoho Mail is not as good as G Suite, which has integrated calendars."

"They have issues when they are rolling out updates"

"The solution’s stability could be improved."

"The solution doesn't need to be improved."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

"For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."

More Zoho Mail cons

Pricing and Cost Advice

"It's very cheap. The cheapest among all the services available."

"WorkMail does require a license, it is, per user."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"The solution should improve its price."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution’s pricing is very reasonable."

"The solution is not costly."

"The solution is more affordable compared to other products. It is cheap."

"Zoho Mail is more cost-efficient than its competitors."

"There is no license required to use Zoho Mail."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Comms Service Provider

University

Healthcare Company

Computer Software Company

17%

Retailer

12%

Comms Service Provider

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is more cost-efficient than its competitors.

See all answers

What needs improvement with Zoho Mail?

The solution's meeting plans and online virtual activity task list could be improved and made more seamless.

See all answers

Comparisons

Google Workspace vs Amazon WorkMail

Compared 76% of the time

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 2% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

MailChimp vs Amazon WorkMail

Compared 1% of the time

More Amazon WorkMail Competitors

IceWarp vs Zoho Mail

Compared 32% of the time

ProtonMail vs Zoho Mail

Compared 22% of the time

Google Workspace vs Zoho Mail

Compared 17% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 16% of the time

Microsoft Exchange vs Zoho Mail

Compared 7% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

June 2025

Download Amazon WorkMail product report

Buyer's Guide

Email Applications

June 2025

Download Zoho Mail product report

Also Known As

Amazon SES

No data available

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

BBDO, HuffPost

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

June 2025

Free Report: Amazon WorkMail vs. Zoho Mail

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