Amazon WorkMail vs Zoho Mail comparison

Amazon Web Services (AWS) and Zoho are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.0, while Zoho is ranked #6 with an average rating of 7.1. Amazon Web Services (AWS) holds a 9.0% mindshare in EA, compared to Zoho’s 5.5% mindshare. Additionally, 85% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Amazon WorkMail

Read 13 Amazon WorkMail reviews

3,105 Views
2,577 Comparison Views

85% willing to recommend

Zoho Mail

Read 15 Zoho Mail reviews

1,183 Views
1,183 Comparison Views

88% willing to recommend

Amazon WorkMail

Zoho Mail

Comparison Buyer's Guide

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Executive SummaryUpdated on May 21, 2025

Amazon WorkMail and Zoho Mail are competing in the organizational communication category. Zoho Mail seems to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: Amazon WorkMail offers seamless integration with AWS services, robust security measures, and reliable performance. It supports security protocols like S/MIME and enables mobility with its cross-platform accessibility. Conversely, Zoho Mail includes extensive collaboration tools, integration with Zoho's productivity suite, and enhanced customization options. It provides email filtering, task management, and calendar syncing for better organizational communication.

Room for Improvement: Amazon WorkMail could enhance its feature set by offering more productivity tools and a more intuitive user interface. Its emphasis on AWS integration may limit its appeal to non-AWS users. Price competitiveness is another area for enhancement. Zoho Mail can work on enhancing its integration capabilities with third-party applications for broader flexibility. Improving image loading times and addressing performance issues in certain use cases could be beneficial. Simplifying its pricing model might also attract more clients.

Ease of Deployment and Customer Service: Amazon WorkMail is well-suited for enterprises already engaged with AWS, benefiting from its ecosystem's familiarity and integration. However, its deployment may require AWS knowledge. Zoho Mail offers a straightforward deployment process with comprehensive customer support, featuring extensive self-help resources and personalized assistance that cater to broader organizations.

Pricing and ROI: Amazon WorkMail provides competitive pricing for businesses invested in AWS, offering straightforward email solutions backed by security. Zoho Mail offers substantial value for money with a wider range of features, making it attractive for cost-conscious organizations seeking better ROI through integrated productivity enhancements. Exact pricing details are less clear, emphasizing potential affordability depending on feature packages selected.

To learn more, read our detailed Amazon WorkMail vs. Zoho Mail Report (Updated: September 2025).

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

September 2025

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Helped 869,089 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Email (3rd)

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.0%, down from 10.7% compared to the previous year. The mindshare of Zoho Mail is 5.5%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications Market Share Distribution
Product	Market Share (%)
Amazon WorkMail	9.0%
Zoho Mail	5.5%
Other	85.5%

Email Applications

Featured Reviews

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

Seamless email communication improves cost-effectiveness and security with valuable tracking features

The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.

Read full review

Salem Shafik

Founder at Tech Force

Zoho Mail suits small businesses well but can improve user organization features

For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very stable. I haven't faced any issues."

"We use the tool for transactional emails and marketing."

"The best feature is that Amazon SES provides verified email messages."

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"The product is very user-friendly."

More Amazon WorkMail pros

"The notifications, scheduling, and meetings are all integrated."

"Zoho Mail is a cost-effective solution."

"It uses an alert system and other monitoring tools."

"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."

"The interconnectivity between these applications makes it particularly useful."

"Zoho Mail is a stable product."

"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

More Zoho Mail pros

Cons

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

"The only issue is the price, which is far too expensive."

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"I would like to see detailed reports on email success and failure rates."

"The product should improve technical support."

More Amazon WorkMail cons

"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."

"The interface isn't quite good. Everything looks a little low-quality."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."

"The solution's meeting plans and online virtual activity task list could be improved and made more seamless."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."

More Zoho Mail cons

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."

"The solution should improve its price."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"It's very cheap. The cheapest among all the services available."

"The solution is more affordable compared to other products. It is cheap."

"Zoho Mail is more cost-efficient than its competitors."

"There is no license required to use Zoho Mail."

"The solution is not costly."

"The solution’s pricing is very reasonable."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

University

Comms Service Provider

Manufacturing Company

Computer Software Company

18%

Comms Service Provider

15%

Retailer

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...

See all answers

What advice do you have for others considering Amazon WorkMail?

From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is economical compared to Microsoft and Google Workspace. Speaking specifically about Egypt and the region, they have competitive pricing compared to others.

See all answers

What needs improvement with Zoho Mail?

They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful. Additionally, considering how WhatsApp backup automatically goes ...

See all answers

Comparisons

Google Workspace vs Amazon WorkMail

Compared 79% of the time

Microsoft Exchange Online vs Amazon WorkMail

Compared 15% of the time

ProtonMail vs Amazon WorkMail

Compared 4% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

More Amazon WorkMail Competitors

IceWarp vs Zoho Mail

Compared 33% of the time

ProtonMail vs Zoho Mail

Compared 23% of the time

Google Workspace vs Zoho Mail

Compared 19% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 13% of the time

Microsoft Exchange vs Zoho Mail

Compared 7% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

October 2025

Download Amazon WorkMail product report

Buyer's Guide

Zoho Mail

September 2025

Download Zoho Mail product report

Also Known As

Amazon SES

No data available

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

BBDO, HuffPost

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

September 2025

Free Report: Amazon WorkMail vs. Zoho Mail

Find out what your peers are saying about Amazon WorkMail vs. Zoho Mail and other solutions. Updated: September 2025.

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