IceWarp vs Zoho Mail comparison

IceWarp and Zoho are both solutions in the Email Applications category. IceWarp is ranked #7 with an average rating of 8.3, while Zoho is ranked #6 with an average rating of 7.1. IceWarp holds a 5.3% mindshare in EA, compared to Zoho’s 5.5% mindshare. Additionally, 90% of IceWarp users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

IceWarp

Read 17 IceWarp reviews

2,282 Views
1,848 Comparison Views

90% willing to recommend

Zoho Mail

Read 16 Zoho Mail reviews

1,183 Views
1,183 Comparison Views

88% willing to recommend

IceWarp

Zoho Mail

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Executive SummaryUpdated on May 21, 2025

IceWarp and Zoho Mail are competing email solutions, with Zoho Mail emerging as the superior product due to its comprehensive features, whereas IceWarp offers more favorable pricing and support.

Features: IceWarp provides a robust suite of tools, including email, messaging, and collaboration, integrated into a single platform. It includes features like conferencing collaboration, multiple applications for easy use, and Outlook Sync, crucial for email synchronization. Zoho Mail focuses on a clean, ad-free email experience, powerful spam filters, and productivity apps like Zoho Writer, Sheet, and Show. It also offers collaborative tools such as draft sharing and secure email protocols like TLS and SSL.

Room for Improvement: IceWarp could improve its document collaboration tools, as Word, Excel, and PowerPoint functionalities are basic compared to other platforms. Enhancements in smart documents and email archiving would be beneficial. Zoho Mail might consider refining its image loading speed and expanding integration options for those who require third-party app integration. Moreover, simplifying the IMAP migration process could enhance user experience.

Ease of Deployment and Customer Service: IceWarp has a moderately complex deployment model due to its extensive feature set, but the customer support is reliable and aids in the process. Zoho Mail stands out for its ease of deployment with a straightforward setup and responsive support, which streamlines onboarding and reduces potential implementation hurdles.

Pricing and ROI: IceWarp generally offers a lower setup cost, presenting an attractive ROI for businesses seeking cost-efficient solutions without sacrificing functionality. Zoho Mail, while potentially appearing more expensive, offers a balanced return through its feature set and integration with other Zoho apps, justifying the investment through long-term value.

To learn more, read our detailed IceWarp vs. Zoho Mail Report (Updated: September 2025).

Buyer's Guide

IceWarp vs. Zoho Mail

September 2025

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Helped 872,706 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IceWarp

Ranking in Email Applications

7th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Mail

Ranking in Email Applications

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Email Applications category, the mindshare of IceWarp is 5.3%, down from 5.9% compared to the previous year. The mindshare of Zoho Mail is 5.5%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications Market Share Distribution
Product	Market Share (%)
Zoho Mail	5.5%
IceWarp	5.3%
Other	89.2%

Email Applications

Featured Reviews

AvinashLotke

Delivery Head at Team Computers

Useful for collaboration and storage but improvement is needed in API integration

The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Read full review

Antony Munyao Benjamin

Customer Experience Consultant at Unemployed

Has required technical improvements to better support advanced email feedback and user behavior tracking

Using Zoho Mail is quite easy. Users are able to track if the recipient has received, opened, or clicked on the email, thanks to a very good tracking system, and they can create large campaigns using the unlimited features of the email. The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another. The main benefits that Zoho Mail brings include the ability to send large and secure mails. It integrates with Google clients, ensuring a high level of security and reduced spam. I have utilized it effectively, and clients trust emails from Zoho Mail because of its reputation as a reliable CRM software company.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."

"The solution has a very good log-in to the UI when compared to other solutions."

"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."

"The solution's voice services work well for our company."

"It's scalable and stable."

"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."

"Its price is the most valuable. It is definitely one of the lowest price solutions."

"The solution is easy to manage and includes features such as smart documents and the archiving of user data."

More IceWarp pros

"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."

"Zoho Mail brings a positive return on investment as it leverages its CRM capabilities, which facilitates quick conversions due to the trusted brand image."

"I like Zoho Mail's user interface."

"It uses an alert system and other monitoring tools."

"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."

"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."

"Zoho Mail is a cost-effective solution."

"The interconnectivity between these applications makes it particularly useful."

More Zoho Mail pros

Cons

"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."

"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."

"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

"Support should be improved. Most of the time, the queries are not resolved within the SLA."

"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."

"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."

"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."

"Our customers sometimes have problems receiving mail."

More IceWarp cons

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."

"The interface isn't quite good. Everything looks a little low-quality."

"I have not worked on offline mode until now."

"The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another."

"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."

"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."

"Zoho Mail is not as good as G Suite, which has integrated calendars."

"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

More Zoho Mail cons

Pricing and Cost Advice

"It is definitely one of the lowest price solutions."

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."

"There are various licensing plans available based on geographic zone."

"The solution is priced well."

"Pricing and licensing is very competitive and in some cases, cheap."

"Our licensing is on a yearly basis. There were no additional costs."

"I would rate the pricing and eight out of ten."

"The solution is inexpensive which is its main benefit."

More IceWarp pricing and cost advice

"If you have ten users, for Google, you'll pay $100. With Zoho Mail, you'll only pay $30 to $40."

"Zoho One has all 50 applications in it, and Zoho Mail is part of it. Zoho One is about 35 GBP per person per month. It includes Zoho Projects, Zoho Mail, Zoho CRM, and everything else."

"The solution’s pricing is very reasonable."

"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

"Zoho Mail is more cost-efficient than its competitors."

"There is no license required to use Zoho Mail."

"The solution is not costly."

"The solution is more affordable compared to other products. It is cheap."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Comms Service Provider

11%

Retailer

Computer Software Company

18%

Comms Service Provider

16%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about IceWarp?

It's scalable and stable.

See all answers

What is your experience regarding pricing and costs for IceWarp?

IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.

See all answers

What needs improvement with IceWarp?

The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

Zoho Mail is economical compared to Microsoft and Google Workspace. Speaking specifically about Egypt and the region, they have competitive pricing compared to others.

See all answers

What needs improvement with Zoho Mail?

🎯As a CX professional, I consider the new ZohoMail user interphase to be versatile, the ability to categorize mails from notifications and the inbuilt tools and features like calendly that is after...

See all answers

Comparisons

Google Workspace vs IceWarp

Compared 15% of the time

Microsoft Exchange vs IceWarp

Compared 13% of the time

Zimbra Collaboration vs IceWarp

Compared 12% of the time

Microsoft Exchange Online vs IceWarp

Compared 10% of the time

KerioConnect vs IceWarp

Compared 8% of the time

More IceWarp Competitors

ProtonMail vs Zoho Mail

Compared 23% of the time

Google Workspace vs Zoho Mail

Compared 18% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 12% of the time

Microsoft Exchange vs Zoho Mail

Compared 6% of the time

Zimbra Collaboration vs Zoho Mail

Compared 4% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

IceWarp

October 2025

Download IceWarp product report

Buyer's Guide

Zoho Mail

October 2025

Download Zoho Mail product report

Overview

IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.

IceWarp

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon

BBDO, HuffPost

Buyer's Guide

IceWarp vs. Zoho Mail

September 2025

Free Report: IceWarp vs. Zoho Mail

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