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1 day ago
Answered a question: What is your primary use case for Zoho Mail?
🎯As a CX professional, I consider ZohoMail to be of great efficacy in the workspace. I have had an experience of using ZohoMail in the sales, CX & marketing campaigns. Contact me for CX roles in contract and consulting. +254724587962: Antomunyao1775@zoho.com
1 day ago
Answered a question: What needs improvement with Zoho Mail?
🎯As a CX professional , I consider the new ZohoMail user interphase to be versatile, the ability to categorize mails from notifications and the inbuilt tools and features like calendly that is after review. What I think would be of great significance in addition to what…
16 days ago
Contributed a review of Zoho Mail: Has required technical improvements to better support advanced email feedback and user behavior tracking
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About me
🎯I have practiced customer facing roles for the last 7 years. I have invested 4 years in CX management and leadership while 3 years in customer service and sales functions.
This is what am bringing onboard:
‎🟤Well mastered corporate & project acumen - deep comprehension of start ups, e-commerce, retail, manufacturing, fintech, insurance, microfinance, hospitality, telecommunication and tech industry.
‎🟢Curated people person communication- highly collaborative and with a cutting edge in corporate trainings, learning & development, working groups, partnerships and shareholder equity building.
‎🟠Well crafted problem solving skills, CRM tools & technology, with proficiency in client journey mapping, social media management, content creation marketing , customer experience management, workflow automations, omnichannel integration, email marketing and predictive AI.
‎🔵Creativity & Innovation designed to meet the diverse and changing tech & digital needs - strategically rich in brand marketing , events & campaign management, exhibitions, workshops, trade fairs, open days & digital marketing growth.
‎🔴Proper implementation & usage of the Queue Management System (QMS), Zoho, Teams, Zoom, Salesforce, Bitrix 24, Trello, Canvas, Hubspot, MED 360, HMIS, ERP, Zendesk, Charter & SOPs, ISO certification design and implementation.
‎🟡Enhancing excellent service level agreements that meet client expectations, satisfaction and maximize on sales revenue & client retention.
‎💥Achievements:
‎📍CSAT 95%
‎📍NPS +53
đź“ŤCES <2.0
‎📍Retention 70%
‎📍Deal Size - average 100,000 monthly:Â
‎📍Deal won revenue - 1,000,000
‎📍No.of deals - 10
‎📍Reduced churn from 20 detractors to 3 detractors.
đź“ŤAutomated call back, reducing missed calls from 500 to 0.
đź“ŤImproved SLAs & Compliance by 50%, reducing AHT & achieving FCR -100%.
đź“ŤRCA 50% cutting down on client pain points.
‎As a professional in the consumer industry, understanding the legalities of consumption trends and insights is crucial for my success.
Social Media Profile Links:
‎🔔LinkedIn: https://www.linkedin.com/in/antony-munyao®️-765a42344
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‎🔔Facebook: https://www.facebook.com/tony.m.tony.817151
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‎🔔TikTok: https://vm.tiktok.com/ZMHGJ5c7FQrKU-YrA8e/ This post is shared via TikTok Lite. Download TikTok Lite to enjoy more posts: https://www.tiktok.com/tiktoklite
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