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Zoho Mail pros and cons

Vendor: Zoho
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zoho Mail integrates notifications, scheduling, and meetings, allowing seamless management of tasks.
Zoho Mail offers extensive security features, with TLS and SSL, providing a more secure email environment.
Zoho Mail's cloud storage integration and compatibility with Outlook and mobile devices enhance its versatility.
Zoho Mail enables the creation of email accounts for customers and brings a strong platform for mailing and CRM functionalities.
Zoho Mail includes Team Inbox and email-sharing features, facilitating collaborative work environments.

CONS

Initial setup can take considerable time for organizations with multiple users, as each user must be individually registered.
There are challenges concerning data privacy regulations when sending calendar invites, lacking privacy control for contacts.
Zoho Mail needs better integration capabilities, as direct integration with many applications is not possible.
Updates rollout causes issues.
Insufficient storage space of 5 GB is less competitive compared to Gmail's 15 GB offering.
 

Zoho Mail Pros review quotes

Babatunde-Olugbode - PeerSpot reviewer
Mar 1, 2024
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice.
Antony Munyao Benjamin - PeerSpot reviewer
Oct 10, 2025
Zoho Mail offers a strong platform for mailing and CRM functionalities, allowing users to build effective email campaign trails and offering security for email communications.
AvinashLotke - PeerSpot reviewer
Jul 18, 2024
It uses an alert system and other monitoring tools.
Learn what your peers think about Zoho Mail. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,837 professionals have used our research since 2012.
Jacob Shetty - PeerSpot reviewer
Jun 28, 2023
Zoho Mail is a stable product.
Muljo Witono - PeerSpot reviewer
Aug 25, 2022
The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices.
AU
Sep 1, 2025
Zoho provides many excellent features such as Team Inbox where multiple users can join one inbox and check all emails, which is the best feature of Zoho Mail.
Salem Shafik - PeerSpot reviewer
Jun 20, 2025
Their experience with Zoho Mail has been positive, as customers haven't complained about anything.
Yogesh Kumar Mali - PeerSpot reviewer
Jun 6, 2023
Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it.
HT
Apr 5, 2023
The notifications, scheduling, and meetings are all integrated.
Collince Dundo - PeerSpot reviewer
May 31, 2023
Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world.
 

Zoho Mail Cons review quotes

Babatunde-Olugbode - PeerSpot reviewer
Mar 1, 2024
The interface isn't quite good. Everything looks a little low-quality.
Antony Munyao Benjamin - PeerSpot reviewer
Oct 10, 2025
The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another.
AvinashLotke - PeerSpot reviewer
Jul 18, 2024
They have issues when they are rolling out updates
Learn what your peers think about Zoho Mail. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,837 professionals have used our research since 2012.
Chikaosoro Ugwu - PeerSpot reviewer
Jul 2, 2025
I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses.
Muljo Witono - PeerSpot reviewer
Aug 25, 2022
The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly.
AU
Sep 1, 2025
I have not worked on offline mode until now.
Salem Shafik - PeerSpot reviewer
Jun 20, 2025
For the admin side of Zoho Mail, they need to add features for organizing users in organizational units.
Yogesh Kumar Mali - PeerSpot reviewer
Jun 6, 2023
The solution’s stability could be improved.
HT
Apr 5, 2023
The solution doesn't need to be improved.
Collince Dundo - PeerSpot reviewer
May 31, 2023
We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is.