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Zoho Mail pros and cons

Vendor: Zoho
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zoho Mail offers robust security features, including TLS and SSL, making it more secure than other products.
It provides seamless integration with cloud storage, Outlook, and mobile devices.
Zoho Mail organizes email efficiently and enhances functionality when used with other Zoho applications.
The email-sharing feature and easy-to-use search functionalities enhance the user experience.
Zoho Mail is cost-effective and allows free usage until a user-defined limit is reached.

CONS

Initial setup can take one or two days for 30 to 35 users due to registration requirements.
Current architecture faces challenges with data privacy regulations, particularly in sending calendar invites without privacy structure.
Direct integration with many applications is not possible, needing improvement.
Issues exist with rolling out updates, reducing overall stability.
5 GB storage space is insufficient compared to Gmail's 15 GB, needing an increase.
 

Zoho Mail Pros review quotes

Babatunde-Olugbode - PeerSpot reviewer
Mar 1, 2024
It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice.
AvinashLotke - PeerSpot reviewer
Jul 18, 2024
It uses an alert system and other monitoring tools.
Jacob Shetty - PeerSpot reviewer
Jun 28, 2023
Zoho Mail is a stable product.
Find out what your peers are saying about Zoho, IceWarp, Proton Technologies and others in Email Applications. Updated: June 2025.
859,579 professionals have used our research since 2012.
Muljo Witono - PeerSpot reviewer
Aug 25, 2022
The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices.
Salem Shafik - PeerSpot reviewer
Jun 20, 2025
Their experience with Zoho Mail has been positive, as customers haven't complained about anything.
Yogesh Kumar Mali - PeerSpot reviewer
Jun 6, 2023
Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it.
HT
Apr 5, 2023
The notifications, scheduling, and meetings are all integrated.
Collince Dundo - PeerSpot reviewer
May 31, 2023
Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world.
reviewer1675929 - PeerSpot reviewer
Jul 25, 2024
Zoho Mail is a cost-effective solution.
Madan Kumar Panwar - PeerSpot reviewer
Sep 12, 2024
I like Zoho Mail's user interface.
 

Zoho Mail Cons review quotes

Babatunde-Olugbode - PeerSpot reviewer
Mar 1, 2024
The interface isn't quite good. Everything looks a little low-quality.
AvinashLotke - PeerSpot reviewer
Jul 18, 2024
They have issues when they are rolling out updates
CU
Jun 30, 2025
I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses.
Find out what your peers are saying about Zoho, IceWarp, Proton Technologies and others in Email Applications. Updated: June 2025.
859,579 professionals have used our research since 2012.
Muljo Witono - PeerSpot reviewer
Aug 25, 2022
The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly.
Salem Shafik - PeerSpot reviewer
Jun 20, 2025
For the admin side of Zoho Mail, they need to add features for organizing users in organizational units.
Yogesh Kumar Mali - PeerSpot reviewer
Jun 6, 2023
The solution’s stability could be improved.
HT
Apr 5, 2023
The solution doesn't need to be improved.
Collince Dundo - PeerSpot reviewer
May 31, 2023
We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is.
reviewer1675929 - PeerSpot reviewer
Jul 25, 2024
Zoho Mail is not as good as G Suite, which has integrated calendars.
Madan Kumar Panwar - PeerSpot reviewer
Sep 12, 2024
The solution's meeting plans and online virtual activity task list could be improved and made more seamless.