Zoho Mail Reviews

Name: Zoho Mail
Brand: Zoho
Rating: 3.9 (14 reviews)

Vendor: Zoho

3.9 out of 5

14 reviews
87% willing to recommend

What is Zoho Mail?

Secure Business Email for your organization

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Zoho Mail is the #5 ranked solution in top Email Applications. PeerSpot users give Zoho Mail an average rating of 7.8 out of 10. Zoho Mail is most commonly compared to Google Workspace: Zoho Mail vs Google Workspace. Zoho Mail is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 863,641 peers since 2012

Featured Zoho Mail reviews

Salem Shafik

Founder at Tech Force

For the admin side of Zoho Mail, they need to add features for organizing users in organizational units. We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

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AvinashLotke

Delivery Head at Team Computers

Zoho is not just a traditional software-based company. It offers a wide range of APIs and other integration tools, including a CRM tool and various other products, so integration is not limited. Zoho has operations management and developers, making integration feasible with any system. Zoho is a cloud-based solution, meaning maintenance is managed by their system. They don't provide access to unauthorized persons. Zoho handles maintenance. Traditionally, we haven't recommended Zoho as extensively because we prefer systems we have thoroughly tested and can confidently endorse. We've deployed Zoho a few times with mixed success. In comparison, we've had more success with Google deployments, with higher implementation rates and ease, offering better revenue opportunities. Based on requirements, I might recommend Zoho, but for higher needs or better collaboration, I'd suggest Google, possibly combined with iSoft. If there is no other support, Google remains a strong recommendation. Overall, considering support, I rate the solution a six out of ten.

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Chikaosoro Ugwu

Product Marketing Manager at People Centric Organizations

I would give the stability of Zoho Mail a seven. Sometimes I am logged out and asked to sign in again. I don't know if it's a security feature, but whenever my clients want me to do something urgently, it gets frustrating because I am signing in since we're not in the same location. When they sign in, I'm asked to do a few tasks, and it keeps happening when you're asked to do something very fast. Sending an email to someone who is waiting on the other side becomes delayed on your end. I find it annoying sometimes, and I don't know if anything can be done about it or if it's a measure to help protect customers.

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Zoho Mail mindshare

As of July 2025, the mindshare of Zoho Mail in the Email Applications category stands at 5.1%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

PeerResearch reports based on Zoho Mail reviews

Type	Title	Date
Category	Email Applications	Jul 27, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 27, 2025	Download
Comparison	Zoho Mail vs Google Workspace	Jul 27, 2025	Download
Comparison	Zoho Mail vs Microsoft Exchange Online	Jul 27, 2025	Download
Comparison	Zoho Mail vs Microsoft Exchange	Jul 27, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	21.5%	95%	104 interviews Add to research
Microsoft Exchange Online	4.3	13.4%	96%	90 interviews Add to research

Valuable Features

Zoho Mail's most valuable features include robust security with TLS and SSL, seamless integration with cloud storage and other Zoho applications, and an intuitive user interface. It offers collaborative tools like draft sharing, effective email organization, and mobile access. Notifications, scheduling, and integration with various apps are efficient. Users appreciate its cost-effectiveness and ease of use, making it suitable for small to medium businesses seeking simplicity without sacrificing functionality.

"Their experience with Zoho Mail has been positive, as customers haven't complained about anything."
"The interconnectivity between these applications makes it particularly useful."
"I like Zoho Mail's user interface."

Room for Improvement

Zoho Mail users suggest improving support with video tutorials for newcomers and better integration with various applications. Privacy settings for calendar invites and enhancement of the system's stability are desired. The interface is perceived as low-quality and not user-friendly, causing occasional freezing and disconnection issues. Users recommend adding IT management features, increasing storage beyond 5GB, and organizational units for user management. Comparisons to G Suite highlight the need for integrated calendars and seamless virtual meeting functionalities.

"I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."
"For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."
"They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

Pricing

Zoho Mail offers flexible, cost-effective pricing options attractive to enterprise buyers. Integral to Zoho One, costing about £35 per user monthly, it includes applications like Zoho CRM and Zoho Projects. Zoho Mail also offers standalone pricing at competitive rates: 499, 850, and 1200 for standard, professional, and advanced packages, respectively. Regional affordability, such as Nigeria paying less than one dollar per user, and competitive rates in Egypt enhance its appeal, making it more economical than alternatives.

"Zoho Mail is more cost-efficient than its competitors."
"The solution’s pricing is very reasonable."
"One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

Popular Use Cases

Organizations primarily use Zoho Mail as an email platform for sending emails and collaboration. It serves internal purposes and integrates with Zoho applications like CRM and Projects, enhancing organizational functions. Users prefer Zoho Mail for its cost-effectiveness compared to alternatives like Google Cloud. Implemented for both administrative tasks and broader IT needs, it supports seamless communication across teams. Its integration capabilities allow additional features like chat functions, benefiting IT operations and business activities.

Service and Support

Zoho Mail support has mixed feedback. Some say it is adequate while others find it lacking, particularly for setup. Response times vary, with some users reporting fast service. Many users experience challenges trying to reach support. Ratings suggest support is decent but not exceptional, as users rate it three out of five or six out of 10. Users mention difficulties accessing support channels, with some unable to get a satisfactory response.

Deployment

Zoho Mail's initial setup varies by user count and technical expertise. Larger organizations find it lengthy due to manual registration of users, sometimes taking days. Technical knowledge is beneficial for configuring DNS and domain, which can span from hours to a day. Some users find the process user-friendly, completing setup in 30 to 40 minutes if DNS settings are prepared. Complexity and time depend on the number of users and whether it's a fresh setup or migration.

Scalability

Zoho Mail is acknowledged for its scalability, accommodating a range of users across various organizations. Many rate its scalability highly, noting it can support both small and large numbers of users. It facilitates user expansion within licensing limits. Some have encountered issues with bulk email, prompting inquiries about its restrictions. Despite such instances, Zoho Mail remains scalable, supporting tens to thousands of users effectively in different firms.

Stability

Users generally find Zoho Mail highly stable, with most experiencing no major issues. Ratings typically range between seven to ten for stability. While crashes and significant downtimes are rare, a few instances involve delays due to updates or logging out unexpectedly, possibly as a security measure. Most are satisfied with its performance and reliability, though some express frustration with occasional login issues during urgent tasks.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zoho Mail Buyer's Guide for additional reliable information.