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Zoho Mail Reviews

Vendor: Zoho
3.9 out of 5
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What is Zoho Mail?

Secure Business Email for your organization

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Zoho Mail is the #6 ranked solution in top Email Applications. PeerSpot users give Zoho Mail an average rating of 7.8 out of 10. Zoho Mail is most commonly compared to Google Workspace: Zoho Mail vs Google Workspace. Zoho Mail is popular among the small business segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
Buyer's Guide
Zoho Mail
September 2025
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Zoho Mail mindshare

As of October 2025, the mindshare of Zoho Mail in the Email Applications category stands at 5.5%, up from 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Applications Market Share Distribution
ProductMarket Share (%)
Zoho Mail5.5%
Google Workspace20.1%
Microsoft Exchange Online12.5%
Other61.9%
Email Applications

PeerResearch reports based on Zoho Mail reviews

TypeTitleDate
CategoryEmail ApplicationsOct 14, 2025Download
ProductReviews, tips, and advice from real usersOct 14, 2025Download
ComparisonZoho Mail vs Google WorkspaceOct 14, 2025Download
ComparisonZoho Mail vs Microsoft Exchange OnlineOct 14, 2025Download
ComparisonZoho Mail vs Microsoft ExchangeOct 14, 2025Download
Suggested products
TitleRatingMindshareRecommending
Google Workspace4.120.1%95%104 interviewsAdd to research
Microsoft Exchange Online4.312.5%96%91 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Zoho Mail is praised for its security, integration with cloud storage, and extensive features. Users appreciate its collaboration tools, draft-sharing, integration capabilities, ease of use, and stable, scalable performance. It offers cost-effectiveness, an intuitive user interface, mobile access, and seamless connection with other Zoho applications. The Team Inbox function is particularly valued, making it suitable for small and medium businesses looking for organized and effective email management without unnecessary complexity.
  • "Zoho Mail brings a positive return on investment as it leverages its CRM capabilities, which facilitates quick conversions due to the trusted brand image."
  • "Zoho Mail offers a strong platform for mailing and CRM functionalities, allowing users to build effective email campaign trails and offering security for email communications."
  • "Zoho provides many excellent features such as Team Inbox where multiple users can join one inbox and check all emails, which is the best feature of Zoho Mail."

Room for Improvement

Zoho Mail users see room for improvement in support information, privacy features for calendar invites, and system stability. Integration with other applications and IT system management features are lacking. Users report that the interface is not user-friendly and has stability issues. There's a need for increased storage space and better organization tools for admins. Functionality for seamless online activities and AI rollout issues were also noted. Users find it inferior to G Suite's integrated features.
  • "The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another."
  • "The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another."
  • "I have not worked on offline mode until now."

Pricing

Enterprise users found Zoho Mail's pricing reasonable and cost-efficient, especially compared to competitors like Microsoft and Google Workspace. Zoho One, which includes Zoho Mail and other applications, costs about 35 GBP per user monthly. Users appreciate the option to pay in local currencies, making it more accessible. Standard packages start at 499 per user, with higher-tier options at 850 and 1200. Despite some viewing it as pricy for startups, many highlight its affordability and smart investment potential.
  • "Zoho Mail is more cost-efficient than its competitors."
  • "The solution’s pricing is very reasonable."
  • "One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

Popular Use Cases

Zoho Mail is primarily used as an email server for sending emails, integrating with Zoho apps like CRM and Projects, and collaborating internally and externally. It is a cost-effective alternative to Google Cloud for organizations that need basic email access, especially for blue-collar users. Companies utilize it for sales, administration, IT operations, and to sync calendars and create tickets or tasks from emails, enhancing collaboration and functionality.

Service and Support

Zoho Mail's customer service and support receive mixed feedback. Some users find the setup support lacking and response times inconsistent. While a few mention effective guidance with issues, including API integrations, others report difficulties in contacting support and dissatisfaction with the assistance provided. Ratings vary, with some scoring support as average compared to competitors, while others commend the technical help. Generally, users struggle to access efficient support consistently.

Deployment

Zoho Mail's initial setup requires some technical knowledge of DNS and domains and varies in complexity based on organizational needs. For users with a fresh setup or adequate preparation, the setup is straightforward and quick, taking around 30 to 40 minutes. Some users find it challenging, especially with larger user bases, which can extend the process to one or two days. Users find the admin panel user-friendly, rating the setup ease as high.

Scalability

Zoho Mail handles large user bases effectively, showing improvement over time. Users find it flexible, allowing them to scale from small to thousands of users within licensing limits. Most rank its scalability high, though some face bulk email issues. Organizations easily manage user expansion, benefiting from its out-of-the-box capabilities. Zoho Mail supports a diverse range of sizes in terms of personnel, demonstrating positive adaptability for various organizational needs.

Stability

Users find Zoho Mail highly reliable, often rating stability between seven and ten out of ten. It is praised for being free from bugs and glitches, maintaining stability without crashes or freezes. Some mention minor issues, such as occasional login prompts and delays during updates, which can be frustrating. These instances appear infrequent, and the performance remains commendable with no significant downtime. Overall, users appreciate the consistent performance of Zoho Mail.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Zoho Mail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business55
Midsize Enterprise19
Large Enterprise52
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
15%
Retailer
10%
Manufacturing Company
8%
University
6%
Outsourcing Company
6%
Financial Services Firm
5%
Real Estate/Law Firm
5%
Performing Arts
5%
Media Company
3%
Hospitality Company
3%
Government
3%
Wholesaler/Distributor
2%
Construction Company
2%
Non Profit
2%
Pharma/Biotech Company
2%
Agriculture
2%
Legal Firm
1%
Recreational Facilities/Services Company
1%
Educational Organization
1%
Healthcare Company
1%
Transportation Company
1%
Logistics Company
1%
Energy/Utilities Company
1%

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Zoho Mail Reviews Summary
Author infoRatingReview Summary
Customer Experience Consultant at Unemployed4.5I've found Zoho Mail effective for email campaigns and CRM tasks, with strong tracking and security features, though some integrations need refinement; it's reliable, scalable, user-friendly, and brings a positive ROI for my consulting work.
Founder at Tech Force3.5I have used Zoho Mail for three years as a partner, migrating clients from platforms like GoDaddy and Microsoft. It's ideal for small and medium businesses, offering simplicity and reasonable pricing, though improvements are needed for user organization in the admin interface.
Sr Zoho Developer and Consultant at Xpert Prime4.5I use Zoho Mail for various client integrations, including CRM sync and task creation from emails. Its Team Inbox and interface are excellent, support is helpful, and overall, I find it reliable, affordable, and great for cloud deployment.
Delivery Head at Team Computers3.0I find Zoho Mail suitable for blue-collar users needing basic email access. Its alert and monitoring tools are valuable, though update rollouts need improvement. Zoho's ROI is substantial, but alternatives like ISoft can be more cost-effective.
Owner at AATXE3.5I use Zoho Mail mainly for its integration with various apps like Zoho CRM and its speed. However, the limited 5 GB storage is a downside compared to Gmail's 15 GB. An automatic backup feature like WhatsApp's would be beneficial.
Product Marketing Manager at People Centric Organizations4.0I've used Zoho Mail for nearly two years and appreciate its simplicity and user-friendly interface, though I’ve faced issues with stability, bulk email sending, and difficulty accessing customer support when needed.
Technical presales engineer at Avetium Consult Ltd3.0I managed Zoho Mail deployment in my company for collaboration. It integrates well, though the interface is clunky and slow. Despite delays and occasional freezes, it's a viable alternative for those transitioning from other platforms due to its simplicity.
Customer Success Manager at SME Advantage Ltd4.0I find Zoho Mail an excellent online email tool with unique collaboration features, like draft sharing. It's cost-effective, offering multiple applications for 35 GBP compared to pricier alternatives, and integrates seamlessly with the Zoho One package.