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Zoho Mail Reviews

Vendor: Zoho
3.9 out of 5
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What is Zoho Mail?

Secure Business Email for your organization

Get the Zoho Mail Buyer's Guide and find out what your peers are saying about Zoho Mail, Google Workspace, Microsoft Exchange Online and more!
Zoho Mail is the #8 ranked solution in top Email Applications. PeerSpot users give Zoho Mail an average rating of 7.8 out of 10. Zoho Mail is most commonly compared to Google Workspace: Zoho Mail vs Google Workspace. Zoho Mail is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
Buyer's Guide
Zoho Mail
August 2025
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Zoho Mail mindshare

As of August 2025, the mindshare of Zoho Mail in the Email Applications category stands at 5.3%, up from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Applications Market Share Distribution
ProductMarket Share (%)
Zoho Mail5.3%
Google Workspace21.0%
Microsoft Exchange Online13.1%
Other60.6%
Email Applications

PeerResearch reports based on Zoho Mail reviews

TypeTitleDate
CategoryEmail ApplicationsAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonZoho Mail vs Google WorkspaceAug 29, 2025Download
ComparisonZoho Mail vs Microsoft Exchange OnlineAug 29, 2025Download
ComparisonZoho Mail vs Microsoft ExchangeAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Google Workspace4.121.0%95%104 interviewsAdd to research
Microsoft Exchange Online4.313.1%96%91 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Zoho Mail's most valuable features include robust security with TLS and SSL, seamless integration with cloud storage and other Zoho applications, and an intuitive user interface. It offers collaborative tools like draft sharing, effective email organization, and mobile access. Notifications, scheduling, and integration with various apps are efficient. Users appreciate its cost-effectiveness and ease of use, making it suitable for small to medium businesses seeking simplicity without sacrificing functionality.
  • "Their experience with Zoho Mail has been positive, as customers haven't complained about anything."
  • "The interconnectivity between these applications makes it particularly useful."
  • "I like Zoho Mail's user interface."

Room for Improvement

Zoho Mail users suggest improving support with video tutorials for newcomers and better integration with various applications. Privacy settings for calendar invites and enhancement of the system's stability are desired. The interface is perceived as low-quality and not user-friendly, causing occasional freezing and disconnection issues. Users recommend adding IT management features, increasing storage beyond 5GB, and organizational units for user management. Comparisons to G Suite highlight the need for integrated calendars and seamless virtual meeting functionalities.
  • "I once tried doing bulk email sending with Zoho Mail, but it was declined. I didn't realize it was declined until several hours later when I checked for responses."
  • "For the admin side of Zoho Mail, they need to add features for organizing users in organizational units."
  • "They could increase the available space which is currently 5 GB. Gmail provides 15 GB of storage space, which would be more useful."

Pricing

Zoho Mail offers flexible, cost-effective pricing options attractive to enterprise buyers. Integral to Zoho One, costing about £35 per user monthly, it includes applications like Zoho CRM and Zoho Projects. Zoho Mail also offers standalone pricing at competitive rates: 499, 850, and 1200 for standard, professional, and advanced packages, respectively. Regional affordability, such as Nigeria paying less than one dollar per user, and competitive rates in Egypt enhance its appeal, making it more economical than alternatives.
  • "Zoho Mail is more cost-efficient than its competitors."
  • "The solution’s pricing is very reasonable."
  • "One of the reasons people use Zoho in Nigeria is because we can pay for it in Naira. It's very affordable already. For example, we can get Zoho Mail for somewhere between 1000 naira per user, which is less than one dollar. In my opinion, it's very affordable."

Popular Use Cases

Organizations primarily use Zoho Mail as an email platform for sending emails and collaboration. It serves internal purposes and integrates with Zoho applications like CRM and Projects, enhancing organizational functions. Users prefer Zoho Mail for its cost-effectiveness compared to alternatives like Google Cloud. Implemented for both administrative tasks and broader IT needs, it supports seamless communication across teams. Its integration capabilities allow additional features like chat functions, benefiting IT operations and business activities.

Service and Support

Zoho Mail support has mixed feedback. Some say it is adequate while others find it lacking, particularly for setup. Response times vary, with some users reporting fast service. Many users experience challenges trying to reach support. Ratings suggest support is decent but not exceptional, as users rate it three out of five or six out of 10. Users mention difficulties accessing support channels, with some unable to get a satisfactory response.

Deployment

Zoho Mail's initial setup varies by user count and technical expertise. Larger organizations find it lengthy due to manual registration of users, sometimes taking days. Technical knowledge is beneficial for configuring DNS and domain, which can span from hours to a day. Some users find the process user-friendly, completing setup in 30 to 40 minutes if DNS settings are prepared. Complexity and time depend on the number of users and whether it's a fresh setup or migration.

Scalability

Zoho Mail is acknowledged for its scalability, accommodating a range of users across various organizations. Many rate its scalability highly, noting it can support both small and large numbers of users. It facilitates user expansion within licensing limits. Some have encountered issues with bulk email, prompting inquiries about its restrictions. Despite such instances, Zoho Mail remains scalable, supporting tens to thousands of users effectively in different firms.

Stability

Users generally find Zoho Mail highly stable, with most experiencing no major issues. Ratings typically range between seven to ten for stability. While crashes and significant downtimes are rare, a few instances involve delays due to updates or logging out unexpectedly, possibly as a security measure. Most are satisfied with its performance and reliability, though some express frustration with occasional login issues during urgent tasks.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Zoho Mail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business53
Midsize Enterprise16
Large Enterprise58
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
15%
Retailer
10%
Manufacturing Company
9%
University
6%
Performing Arts
5%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Hospitality Company
3%
Media Company
3%
Wholesaler/Distributor
2%
Government
2%
Outsourcing Company
2%
Agriculture
2%
Energy/Utilities Company
2%
Pharma/Biotech Company
2%
Construction Company
2%
Non Profit
2%
Transportation Company
1%
Logistics Company
1%
Legal Firm
1%
Educational Organization
1%
Recreational Facilities/Services Company
1%
Healthcare Company
1%

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Zoho Mail Reviews Summary
Author infoRatingReview Summary
Founder at Tech Force3.5I have used Zoho Mail for three years as a partner, migrating clients from platforms like GoDaddy and Microsoft. It's ideal for small and medium businesses, offering simplicity and reasonable pricing, though improvements are needed for user organization in the admin interface.
Delivery Head at Team Computers3.0I find Zoho Mail suitable for blue-collar users needing basic email access. Its alert and monitoring tools are valuable, though update rollouts need improvement. Zoho's ROI is substantial, but alternatives like ISoft can be more cost-effective.
Owner at AATXE3.5I use Zoho Mail mainly for its integration with various apps like Zoho CRM and its speed. However, the limited 5 GB storage is a downside compared to Gmail's 15 GB. An automatic backup feature like WhatsApp's would be beneficial.
Product Marketing Manager at People Centric Organizations4.0I've used Zoho Mail for nearly two years and appreciate its simplicity and user-friendly interface, though I’ve faced issues with stability, bulk email sending, and difficulty accessing customer support when needed.
Technical presales engineer at Avetium Consult Ltd3.0I managed Zoho Mail deployment in my company for collaboration. It integrates well, though the interface is clunky and slow. Despite delays and occasional freezes, it's a viable alternative for those transitioning from other platforms due to its simplicity.
Customer Success Manager at SME Advantage Ltd4.0I find Zoho Mail an excellent online email tool with unique collaboration features, like draft sharing. It's cost-effective, offering multiple applications for 35 GBP compared to pricier alternatives, and integrates seamlessly with the Zoho One package.
CEO and Owner at PT Solusindo Total Teknikatama4.0No summary available
Senior ZOHO Consultant at self-employed4.5I use Zoho Mail for email and internal communication because it offers the same functionality as Gmail at a lower cost. I find its notifications, scheduling, and meetings features valuable, and it is stable, scalable, and accessible on mobile.