Skype for Business Reviews

Name: Skype for Business
Brand: Microsoft
Rating: 3.9 (63 reviews)

3.9 out of 5

63 reviews
79% willing to recommend

What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

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Skype for Business is the #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Skype for Business an average rating of 7.8 out of 10. Skype for Business is most commonly compared to TeamViewer Business: Skype for Business vs TeamViewer Business. Skype for Business is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.

Helped 865,670 peers since 2012

Featured Skype for Business reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Markus Schweizer

Senior Strategy Advisor at Plat4mation

We use the product for conference calls. The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration. The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated. I have been using the tool…

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Saeid Hajtalebi

IT Infrastructure Systems, Services and Virtualization Specialist at IRISA

We use it for meter switching and connecting our Skype to the lines. Additionally, we have employed it for one-to-one lines, PRA, video conferencing, and unified communication needs The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end…

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Skype for Business mindshare

As of August 2025, the mindshare of Skype for Business in the Virtual Meetings category stands at 11.7%, up from 8.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

PeerResearch reports based on Skype for Business reviews

Type	Title	Date
Category	Virtual Meetings	Aug 25, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 25, 2025	Download
Comparison	Skype for Business vs Zoom Workplace Business	Aug 25, 2025	Download
Comparison	Skype for Business vs Webex	Aug 25, 2025	Download
Comparison	Skype for Business vs Microsoft Teams	Aug 25, 2025	Download

Title	Rating	Mindshare	Recommending
TeamViewer Business	4.3	6.8%	91%	87 interviews Add to research
Zoom Workplace Business	4.2	11.4%	95%	225 interviews Add to research

Valuable Features

Skype for Business integrates seamlessly with Microsoft tools like Outlook, enabling smooth scheduling and conferencing. Features such as IM, presence, VoIP, and video/audio calls enhance collaboration. Conferencing allows easy desktop sharing, reducing physical meeting costs. Its stability, performance, ease of use, and high-quality video/audio make it ideal for remote work. Persistent chat and conversation history linked with Outlook aid in efficient communication. Users appreciate its compatibility with client devices and federation capabilities.

"The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business."
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"The ability to mute everyone else is pretty useful when there is a large audience."

Room for Improvement

Skype for Business faces challenges with interoperability, bandwidth consumption, and call quality. Users report issues with video and audio clarity, integration, and lag. Functionality gaps like lack of a whiteboard, group chats, and instant message retention in meetings exist. It requires better optimization for mobile devices and lower bandwidth, improved user interface, and seamless integration with other Microsoft products. Installation, configuration, and feature addition need enhancement for improved scalability and usability.

"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"The video quality could be improved, possibly due to internet connection issues."

ROI

Organizations experienced cost savings by transitioning to Skype for Business for conferencing, enabling global connections within their field. They achieved a rapid return on investment, within two years for some, and in less than six months for others. Users found minimal issues with operational costs when necessary for their needs.

Pricing

Enterprise buyers evaluating Skype for Business find pricing generally affordable, especially when bundled with Office 365. Licensing is often subscription-based, requiring a per-user fee, though some benefit from free versions or open licenses. While pricing is competitive, customers highlight potential market-specific costs. Negotiating with Microsoft is recommended for better deals. Notably, organizations using Microsoft infrastructure see added benefits. Licensing is a common requirement, but exact costs are not always transparent across organizations.

"Skype for Business' pricing is reasonable."
"I use the product's open-source version."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

Popular Use Cases

Skype for Business is primarily used for virtual meetings, audio and video conferencing, and instant messaging. It facilitates remote communication from various devices, aiding in internal and external meetings. Companies utilize it for team communication, consulting, file sharing, and connecting with clients or vendors. The platform's ease of use and cross-device compatibility support efficient communication without geographical limitations. Many organizations employ it for large-scale virtual meetings, making it a key communication tool.

Service and Support

Many users find the support for Skype for Business reliable and responsive. While some rate it 8 out of 10, others mention satisfaction with the responsiveness and helpfulness. A few users receive priority support from Microsoft and appreciate the clarity and effectiveness of the service. However, some encounter challenges with troubleshooting, seeking faster support. Some users handle issues internally or through forums, rarely contacting support. Overall, experiences vary based on support levels and contracts.

Deployment

Most users find Skype for Business's initial setup straightforward and quick, often part of the Microsoft Office Suite installation. Some report needing no expertise, while a few find it complex, depending on organizational requirements. The deployment generally takes minutes, but in some cases, it might extend to months. Many state ease in use, though setup complexity can vary based on company security limitations and configuration knowledge requirements.

Scalability

Skype for Business demonstrates notable scalability. Organizations report successful integration across departments, supporting thousands of users without issues. Some mention concerns regarding large-scale conferences, yet it remains adaptable for meetings, with 20 to 30 participants commonly using it. Most users find it expandable, with different departments and sectors employing it effectively. Despite reliance on Microsoft's support for future deployment, the platform still meets diverse organizational requirements, showing flexibility and substantial user capacity.

Stability

Skype for Business exhibits stability, though experiences vary. Many find it reliable and stable, while others note occasional issues like slowness, connection drops, and call quality problems. Stability often depends on internet bandwidth, with some reporting issues tied to hardware or network settings. Some rank its stability highly, but others point out occasional crashes and instability. Despite some users shifting to Microsoft Teams, Skype for Business remains popular for stable performance among many organizations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Skype for Business Buyer's Guide for additional reliable information.