Skype for Business Reviews

Name: Skype for Business
Brand: Microsoft
Rating: 3.9 (62 reviews)

3.9 out of 5

62 reviews
79% willing to recommend

What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

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Skype for Business is the #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Skype for Business an average rating of 7.8 out of 10. Skype for Business is most commonly compared to TeamViewer Business: Skype for Business vs TeamViewer Business. Skype for Business is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.

Helped 864,155 peers since 2012

Featured Skype for Business reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Markus Schweizer

Senior Strategy Advisor at Plat4mation

We use the product for conference calls. The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration. The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated. I have been using the tool…

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Saeid Hajtalebi

IT Infrastructure Systems, Services and Virtualization Specialist at IRISA

We use it for meter switching and connecting our Skype to the lines. Additionally, we have employed it for one-to-one lines, PRA, video conferencing, and unified communication needs The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end…

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Skype for Business mindshare

As of August 2025, the mindshare of Skype for Business in the Virtual Meetings category stands at 11.7%, up from 8.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

PeerResearch reports based on Skype for Business reviews

Type	Title	Date
Category	Virtual Meetings	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	Skype for Business vs Zoom Workplace Business	Aug 1, 2025	Download
Comparison	Skype for Business vs Webex	Aug 1, 2025	Download
Comparison	Skype for Business vs Microsoft Teams	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
TeamViewer Business	4.3	6.8%	91%	87 interviews Add to research
Webex	4.0	15.1%	87%	125 interviews Add to research

Valuable Features

Skype for Business offers valuable features like integration with Microsoft products, support for various devices, presence, instant messaging, VoIP, conferencing, and desktop sharing. Enhanced collaboration is achieved through easy meeting setup, screen sharing, persistent chat, and public telephony. It provides stable performance, high audio/video quality, scalability, and seamless global communication. Users appreciate time-saving functionalities, reduced travel expenses, efficient remote work, and effective administration tools. The platform's broad adoption and usability contribute to its esteem.

"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"The ability to mute everyone else is pretty useful when there is a large audience."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

Room for Improvement

"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"The video quality could be improved, possibly due to internet connection issues."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

ROI

Organizations experienced cost savings by transitioning their conferencing to Skype for Business. They noted global connectivity and reported achieving ROI in under six months. Over a two-year span, they realized financial returns and had no objections to the cost for the necessary functionality.

Pricing

Enterprise users report that Skype for Business pricing varies, with distinct experiences depending on existing Microsoft infrastructures and negotiation efforts with Microsoft. It often integrates with Office 365, creating value for organizations already using Microsoft's suite. Licensing is typically per-user and can be included in broader Microsoft licenses. Despite some views of higher costs in certain markets, overall feedback suggests that Skype for Business remains competitively priced, especially for large environments.

"Skype for Business' pricing is reasonable."
"I use the product's open-source version."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

Popular Use Cases

Skype for Business is primarily used for virtual meetings, internal and external communications, and file transfers. Employees across different locations utilize it for video calls, audio conferencing, and instant messaging. It is a versatile tool for connecting with clients and colleagues on various devices and operating systems. Organizations leverage it for business purposes, ensuring seamless connectivity and professional image while reducing costs and enabling remote work environments.

Service and Support

Skype for Business support is generally rated as good to very good, with some users highlighting fast response times and knowledgeable staff. Many mention satisfaction with their experiences, especially when premium support is involved. Some companies rely on in-house teams or Microsoft forums, reducing the need for external support. While most users express positivity, a few note troubleshooting challenges and slower responses. Generally, support effectiveness seems tied to the level of support purchased.

Deployment

Experiences with Skype for Business's initial setup are mixed. Many describe it as straightforward, quick, and easy, especially when part of the Microsoft Office Suite. Some found it complex, requiring expertise or configuration knowledge for larger deployments. Numerous users were not involved in the process, while others found it manageable within minutes or a few hours. The setup complexity often depended on the organization's specific needs and the degree of technical support available.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Skype for Business Buyer's Guide for additional reliable information.