Infrascale Backup & Disaster Recovery Reviews

Infrascale Backup & Disaster Recovery serves as my primary disaster recovery management platform, with a focus on ransomware protections and ransomware recovery. I have used Infrascale Backup & Disaster Recovery as a ransomware recovery platform because it is a cloud-based solution that can create a backup for disaster recovery and mitigate the critical impact on businesses from ransomware attacks. In the event of a ransomware attack scenario, I could protect my data and recover it as soon as it becomes compromised and encrypted by the threat actor. With the easy disaster recovery and backup solution, I can easily fetch the data and recover it.

I generally focus on backup scenarios, such as when a server becomes compromised or there are issues accessing files due to glitches or performance behavior, so I can quickly recover the data given that I have the backup. Being a cloud-based solution, it is easy to scale as well, allowing me to rapidly recover the data from any kind of attack or threat. This is really helpful because the local and cloud detection protection platforms are being used.

Infrascale Backup & Disaster Recovery offers a lot of important features, with the first one being its robust backup and recovery platform that continuously protects the data, enabling real-time backup and quick recovery from critical data applications. An advanced feature includes deduplication, compression, and encryption for optimized storage utilization, ensuring data security while also reducing storage costs.

The advanced features in terms of compression and encryption are very optimized for storage utilization and data security. Encryption really helps in providing the confidentiality of sensitive data, such as intellectual property, MRN numbers, and social security numbers, because they can be encrypted with an encryption key. Even in the case of an attack or compromise, the data would not be accessible to the threat actor. This enhances data security, and I can also compress large data volumes to minimize storage space. This is a great feature of Infrascale Backup & Disaster Recovery.

Infrascale Backup & Disaster Recovery has definitely improved my overall performance and business efficiency on a large scale. There is a significant improvement in reduced downtime along with cost savings because it is a cloud-based solution that allows me to create backups and manage data according to my requirements on a pay-as-you-go basis. I can quickly create backups, and I have recovery features for those backups. In case of an attack or server downtime, I can easily access data with minimal impact on business operations and user accessibility.

I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration.

The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

I have been using Infrascale Backup & Disaster Recovery for more than three years.

Infrascale Backup & Disaster Recovery is very stable.

Infrascale Backup & Disaster Recovery is highly scalable, allowing operations to be performed as needed, even for virtual machines in large ecosystems.

Infrascale's technical support is excellent. Whenever I raise a case with them, they quickly set up a call to address break-fix issues and assist with data recovery platforms and configuration-related tasks. For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable.

The average mean time to resolve open tickets with Infrascale's support team is very short. For P1 incidents, they resolve issues within four hours, while P2 incidents take about 12 hours, P3 incidents take 24 hours, and P4 incidents have a one-week timeframe.

I previously used a different backup solution, specifically Veeam Backup Solutions and Acronis Cyber Protect, before switching to Infrascale Backup & Disaster Recovery.

There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests, which allows health checks and monitoring to be performed easily. This cloud solution saves both time and money.

The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing costs have been smooth and clear based on my data storage requirements.

I did evaluate other options before choosing Infrascale Backup & Disaster Recovery.

Infrascale Backup & Disaster Recovery deserves positive consideration based on several reasons. This is a great solution that protects data as a cloud-based offering. One should definitely opt for it because of its reliability, speed, recovery capabilities, and a robust backup and recovery platform, coupled with centralized management for efficient operations.

I would give a nine out of ten rating to Infrascale Backup & Disaster Recovery because it is a great disaster recovery platform with various capabilities and operational maturity.

The primary reason for taking off one point is backup reliability. Backup reliability is very good in disaster recovery, allowing me to quickly create backups and ensure very high restoration speeds. The data loss protection features of Infrascale Backup & Disaster Recovery let me easily integrate recovery processes to retrieve data without losing critical information, maintaining high restoration speeds. Being a cloud-based disaster recovery solution greatly aids businesses in backup creation and recovery.

The restoration speed is very good, as I mentioned previously, which demonstrates how quickly I should be able to restore data. Restoration speed is definitely between 15 to 30 minutes for Active Directory, and for large databases or application services, it takes a maximum of 30 to 60 minutes. For file servers, it can take an hour. It has a very good restoration speed, and the user interface is user-friendly, enabling quick configuration, recovery, and management of server details as well as policies.

It is very important for me that Infrascale is available via a single dashboard because it allows me to access the entire database and cloud settings, including configuration policies and requests quickly. The unified dashboard of Infrascale Backup & Disaster Recovery saves my organization a lot of time because I can have a clear view of activities performed, alerts, CPU utilization, downtime, memory usage, processing speeds, and significant server backups. I can monitor many operations through the dashboard, which significantly enhances my business activity and performance.

Infrascale's technical support is excellent. Whenever I raise a case with them, they quickly set up a call to address break-fix issues and assist with data recovery platforms and configuration-related tasks. For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable. The average mean time to resolve open tickets with Infrascale's support team is very short. For P1 incidents, they resolve issues within four hours, while P2 incidents take about 12 hours, P3 incidents take 24 hours, and P4 incidents have a one-week timeframe. I give Infrascale Backup & Disaster Recovery a nine out of ten rating overall.

The client is using it for backup and recovery. They have an appliance on-premises, and they replicate data from on-premises to the Infrascale cloud. This is how they use their data protection environment.

Having a single dashboard makes management and monitoring easier because you do not have to log into multiple services and multiple dashboards in order to gather the same information. It is always nice to have a consolidated view of your data and how you are performing your day-to-day operations with backup and recovery if you need to recover any file.

It is very easy to restore data. The user interface or the dashboard is very intuitive. It is very easy to use, making it easy to recover or replicate any files.

It is extremely important for us that Infrascale has the ability to recover data from any point in time. Data is the jewel crown of any business. If you do not have the right data, you are going to face many challenges in running your business. It is important to recover and restore the right data at the right time so that it does not impact your business and your bottom line.

The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution. If you want to recover a file or back up a file, it is very easy to identify that file. It is very easy to replicate that file from the cloud or from on-prem back to the cloud.

A feature that is coming up is to allow backup to the Azure cloud with Microsoft. Any interoperability or additional capabilities that become available with hyperscalers like AWS, Azure, or Google Cloud would be valuable. Many customers do not rely on just one cloud provider and want to work with multiple clouds. In terms of what I would like to see, it would be to make the solution available across multiple clouds.

I have used the solution for about four years.

There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability. There is information that is confidential inside the company that I am not aware of, but from my perspective, everything looks stable.

I have not contacted customer service directly, but I have feedback from people who contacted support, and they spoke highly of the skills and expertise of the support staff and the level of support provided to them. I have no direct experience, but this feedback comes from real customers and users.

Adhering to SLA and quick response times are very important for us. Getting to the right resource is very important. It helps to get the problem resolved during the first meeting or call, as opposed to some other places where you have the first-line support, and then you go to the second line, and then the third line. All of that is very time-consuming and frustrating for the customers because they want their problems fixed as quickly as possible. They do not want to jump through many hoops to get a resolution to their problem. So, the right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.

The MTTR depends on the problem itself. There are some issues that can be answered on the phone right away. There are some issues that need to be explored in more depth. Those issues might not even be an Infrascale problem. It might be a third-party issue. For example, if you are backing up and recovering databases, there might be a patch needed for that database. It really depends on the nature of the problem, whether it is from the product itself or potentially from a third-party product that you are using in conjunction with Infrascale.

I would rate their customer support a nine out of ten.

Positive

In the past, we used different backup solutions. We have used IBM's Tivoli Storage Manager and Veeam backup, among others in the market. Each of these solutions has its own strengths and shortcomings. Some support a wide variety of different solutions in terms of vendors, and they can be run on different vendors, but they may lack certain features and capabilities.

We used other solutions a long ago. Their technology has progressed in a big way since then. Cloud has come into play. For example, here in California and other places where you are exposed to natural disasters, such as earthquakes and things of that nature, I recommend companies to have a modern next-generation backup and recovery. If there is an earthquake that hits Southern California and your data center goes down, the power goes down, or the building is destroyed, you should have a backup copy of the data in other states or locations to recover from. In that sense, Infrascale makes it easy to recover data quickly and in a timely manner.

The initial setup was not difficult at all. It is very easy to use and deploy. One great thing about Infrascale is that they provide a lot of handholding and help to deploy a new solution. If there are any issues, they quickly arrange a meeting to assist. Many larger companies would require you to create a statement of work and do other things to get more of a consultative type of professional services support. With Infrascale not being a big company, it is very easy to get to the resources we need. Those are great benefits and advantages of Infrascale.

The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others. Also, some companies that are very large are not easy to work with. With a smaller company like Infrascale, you can pick up the phone and call higher-level people, executives, or directors. It is easier to work with a smaller company if you have any issues. It is much faster to escalate and talk to the right people as opposed to some larger companies where you have to wait longer to find the right resource and get the answer or the resolution you are looking for.

Price and performance go together. There is always a trade-off. You must find a balance between the value a product brings and its price, as price is important but not the only factor for many companies. Price is very important, but in the case of the companies I am working with, technical support and technical expertise are also major considerations.

When it comes to Infrascale’s flexibility or capability to change based on organizational needs, a smaller company is more agile and more nimble to change. Some organizations prefer to work with companies of this size because they know that if they have any issues with the product, product release, patches, or fixes, they could get resolved much quicker than working with the larger companies where unless you spend multi-million dollars, they will not pay much attention to you. Those are positive things for Infrascale.

The speed of recovery depends on many factors, such as the network bandwidth and how busy the appliances or systems are to which you are trying to recover a file. All of those factors could impact the recovery time. If you have mission-critical applications, you need an environment that makes recovery of data very quick so you can get your business up and running quickly.

Overall, I would rate Infrascale Backup & Disaster Recovery a nine out of ten.

I have used Infrascale Backup & Disaster Recovery in multiple places. I previously worked on a Kafka project where we had to ensure that our primary region was Ireland, but the application remained available in another region in case something went wrong. Currently, I use it for a GitLab platform that we have deployed for over 12,000 users across our company.

A specific example of how I used Infrascale Backup & Disaster Recovery in that project involved backup and disaster recovery for the Kafka platform. We had topics receiving messages from several customers sending in their data. We stored it for seven days in our platform, but we wanted to keep it secure in another region, and we used Stockholm as our secondary region. We built a replica of our platform using Infrascale Backup & Disaster Recovery in Stockholm. It was a passive setup, not an active one, so we were not actively using it, but we maintained it in case Ireland went down so we could quickly divert our users to Stockholm with their data present there, real-time data with no data loss and seamless movement to a backup.

Infrascale Backup & Disaster Recovery has helped us strategize our setup, which increased our RPO and RTO for the applications that brought us more users. It created more trust in our users and in our application, which increased our revenue because people trusted that we have a backup that works, which had been tested in the test environment for all of them. They had all the rights to test it.

Infrascale Backup & Disaster Recovery's best feature is that once you set up the backup automation, you do not have to do that manually every time. That ensures that my team of developers do not have to work on the backups once the automation and integration have been set up, and we have seamless backup capability. The quick response time on disaster recovery is also an added advantage because in other solutions, it takes a lot of time to restore, even if you have the backup, and then your RTO goes up. However, our RTO is well maintained at one day, which is fantastic.

Our automation and quick response time with Infrascale Backup & Disaster Recovery compare favorably to other solutions I have tried. Our setup built on AWS has seamless integration with AWS. I have tried some native solutions from AWS as well as some other tools I met people using at the AWS Summit in 2022 and 2023 in Stockholm, but they did not have all the APIs or features. Infrascale was the one that matched our needs best in terms of quick integration, accomplished with just a few clicks. In other places, you have to do manual setup or a man-in-the-middle API, which takes up a lot of time and creates a bottleneck, which was not the case here. That was the biggest difference.

In terms of features that stand out in Infrascale Backup & Disaster Recovery, the seamless integration is it. In addition to that, their IAM management is really good. We were able to manage who could have access to it, who could configure it and who could not, and what level of access people have once they are authenticated. All of these features added up well, and we were able to manage different levels within our team using that.

Infrascale Backup & Disaster Recovery has impacted my organization positively by increasing our customer base in Kafka from 4,000 to 10,000 users within three months. The customers showed interest, and they were onboarded in the next five months, which increased revenue for my application. It also created a lot of trust and brand value for our product.

While I think the integration of Infrascale Backup & Disaster Recovery is pretty seamless, the backup takes slightly more time to complete, which could also be because of the huge data in our databases. The networking flow can definitely improve, which could speed up the scale at which backups are performed.

Increased availability into more regions would be beneficial. Currently, Infrascale Backup & Disaster Recovery is limited to certain regions in the world, but there could be customers who would want to use it in Mumbai or other parts of the globe. That would increase their use case and help cater to more customers across the world.

I have been using Infrascale Backup & Disaster Recovery for almost four years.

In terms of accuracy and reliability of output of Infrascale Backup & Disaster Recovery's AI capabilities, I think security is a major concern in the AI department today, especially with new vulnerabilities popping up almost each week. I always have to keep an eye on that, but their team is super responsive. I can always have meetings with them on short notice, which contributes to the confidence I have in the capabilities of AI.

The advice I would give to others looking into using Infrascale Backup & Disaster Recovery is to have a meeting with them to understand their tool and what they are offering. It is really great, and I recommend referring to the public forums on Medium or LinkedIn where people have posted reviews about them. You can also check their website where they have customer experiences broadcasted. You can see how it has helped those users and what their use cases are and if they match yours or not. The first meeting with them would definitely help you in explaining your use case, and they are pretty fair about it. If they think they are not the best tool for you, they would not market themselves just to sell it to you, even if it is not useful. I give this product a rating of 8 out of 10.

We use their online backup, their cloud-based backup, and their cloud-based Office 365 backup.

We use it for our clients, and we see its benefits daily.

It is wonderful in its ability to restore data. The speed of the solution’s restore functionality is incredible. I would rate it a ten out of ten in these aspects.

It has the ability to recover data from any point in time. 

There is a dashboard showing what we need and what we need to accomplish. I would rate the dashboard a ten out of ten for ease of use.

What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup. 

It is a wonderful product. They are a wonderful company. Their people are fantastic. It is a pleasure dealing with them, which is a rarity in today's world.

When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.

I have used the solution for around 20 years.

It is highly stable. I would rate the stability a ten out of ten.

We have used their on-site products as well, and they have been incredibly stable and do the job. I do not currently run an on-site product, but they would integrate quickly and easily.

There are no scalability issues at all. One person can manage hundreds and hundreds of endpoints without any issues.

Customer service is quick and easy. They are incredibly knowledgeable and capable. I would rate them a ten out of ten.

Initial setups, follow-ups, and restores are valuable for our company. Their average mean time to resolve open tickets is an hour.

Positive

We have used different solutions. Cove is one of them. I would rate Cove as one out of ten, and Infrascale Backup & Disaster Recovery as ten out of ten. Cove requires a massive quantity of energy input in order to do a restore. It provides false information to its clients and vendors. In my opinion, it is just a horrendous product.

If one is incredibly difficult and ten is incredibly easy, the initial setup is a nine. Deploying an instance for Office 365 takes about five minutes.

One person can manage hundreds and hundreds of endpoints without any issue.

It does not require any maintenance from our side.

They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users.

To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.

Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there. 

I would rate Infrascale Backup & Disaster Recovery a ten out of ten.

My main use case for Infrascale Backup & Disaster Recovery is to back up our virtual environment.

For our virtual environment backups, we mainly use Infrascale Backup & Disaster Recovery to protect our virtual environment and ensure we can quickly recover critical workloads if there is any failure. For example, recently we used it to back up a production VM containing application data.

In a recovery scenario, I can restore the VM or required data without having to rebuild the environment from scratch. This has given us an additional layer of protection against hardware failures, accidental deletions, or unexpected issues, and helps reduce potential downtime in critical systems.

Infrascale Backup & Disaster Recovery is deployed in our organization in a hybrid environment, protecting our on-premise and virtual workload with the cloud-based backup and disaster recovery capabilities.

For our cloud-based backup plan, we actually use our private cloud.

Infrascale Backup & Disaster Recovery has positively impacted our organization by giving us greater confidence in protecting our critical virtual workloads. It has simplified backup management, improved our recovery readiness, and reduced the time and effort required to handle backup and recovery tasks.

Using Infrascale has saved us time and effort; it has reduced the manual effort involved in managing backups. The automated scheduling and centralized console save time, while fast and simple recovery has improved our overall backup and disaster recovery process.

The unified dashboard saves us around one to two hours per week by making it easier to monitor backup jobs, identify issues, and manage recovery points from one place. It has reduced manual checks and switching between different tools.

The best features that Infrascale Backup & Disaster Recovery offers, in my opinion, are the automated VM backups, centralized management, and the ability to quickly restore just in time when needed. The disaster recovery capabilities are also useful as they provide an additional layer of protection for critical workloads and help to minimize downtime.

The centralized dashboard has really helped us in our daily work; it features automated VM backups, centralized management, flexible backup scheduling, and reliable recovery options.

I assess the speed of Infrascale Backup & Disaster Recovery's restore functionality as generally fast and straightforward. We can quickly locate required recovery points and start restoring VMs or specific data when needed, which helps reduce downtime during recovery situations.

Infrascale Backup & Disaster Recovery is relatively easy to use; the centralized console makes simple configuration of backup schedules, monitoring backup jobs, and managing recovery points. The overall setup and day-to-day administration require minimal effort.

It is very important for our organization that Infrascale Backup & Disaster Recovery is available via a single dashboard; having everything in one place makes it easier to monitor backup status, manage recovery points, and quickly identify any issues. It also saves time by reducing the need to use multiple tools.

I assess Infrascale Backup & Disaster Recovery's ability to restore data as reliable and straightforward. We can quickly locate the required recovery points and restore specific VM data when needed, which helps us reduce downtime.

I find Infrascale Backup & Disaster Recovery fairly flexible; we can adjust backup schedules, retention policies, and protection settings based on different workload requirements. This flexibility has made it easier to adapt our backup strategy as our environment and business needs change.

To improve Infrascale Backup & Disaster Recovery, enhancing documentation and providing more visibility during the recovery operation would make the overall experience better.

The support side could definitely be improved as that could be really great.

I would give it an eight because I would like to see further improvements to the management interface, reporting, recovery visibility, and support side to make it a ten.

I have been using Infrascale Backup & Disaster Recovery for over two years.

Infrascale Backup & Disaster Recovery is stable so far.

Infrascale Backup & Disaster Recovery is quite scalable for our needs; it has allowed us to add and protect additional virtual workloads as our environment grows without a significant increase in management complexity. The centralized management also makes it easier to handle a large number of workloads.

The customer support is good, but I think it should be improved.

The response time should definitely be improved.

We previously used a different backup solution. We switched to Infrascale Backup & Disaster Recovery mainly to simplify backup management, improve centralized monitoring, and have more straightforward recovery and disaster recovery capabilities along with better pricing.

We have seen a positive return on investment through reduced manual administration and improved recovery readiness. The unified dashboard saves us one to two hours per week, while automated backup and simple recovery have reduced the effort required from our IT team.

Regarding pricing, the pricing and licensing were relatively straightforward, and the setup cost was reasonable for the capabilities provided. The licensing model is flexible enough to scale with our environment, but having a more transparent pricing option would help with planning and budgeting.

I would rate Infrascale Backup & Disaster Recovery an eight on a scale of one to ten.

Regarding Infrascale Backup & Disaster Recovery's AI capabilities, I think it takes a sensible approach to AI governance and security. The key areas for us are data protection, access control, and transparency around how AI capabilities are used and process data. Strong security controls and a clear governance policy would help build further confidence in using AI features.

Infrascale Backup & Disaster Recovery's AI capabilities provide generally accurate and useful information, particularly for monitoring and application insights. The output has been reliable for day-to-day use, but I would still recommend validating important recommendations before taking critical recovery or security actions.

I would suggest to a colleague at another organization considering Infrascale Backup & Disaster Recovery to look at the overall value rather than just the upfront price. Infrascale Backup & Disaster Recovery can reduce manual backup management, provide reliable recovery options, and help minimize downtime. For us, the operational efficiency and recovery capabilities make the investment worthwhile.

I would recommend evaluating Infrascale Backup & Disaster Recovery based on your specific backup and disaster recovery requirements. It's worth considering its features such as centralized management, automated backups, and straightforward recovery capabilities. I would also suggest doing a trial or proof of concept to ensure it fits your environment before making a decision.

I am currently using Infrascale Backup & Disaster Recovery, which is in review at this time.

My main use case for considering Infrascale Backup & Disaster Recovery is the principal concern at this point stage that we have to have a better way of doing disaster recovery, until we can get to a business continuity model where there is no more requirement for a disaster recovery solution. I am looking at platforms that can do this more effectively in a synchronous and asynchronous platform.

A quick specific example of a scenario where I think Infrascale Backup & Disaster Recovery could help is when we are trying to avoid a data center outage or cloud provider outage.

The driving force behind my main use case and concerns is cost-driven response during the year as well as during the testing stages, and that if a cloud or an alternate cloud provider is a good disaster recovery solution with an asynchronous process versus an on-premise disaster recovery solution, which has its own overhead and operational sustainment. I want to use that as part of my decisive cost analysis model to see what tool best fits that requirement.

Based on my review and research so far, Infrascale Backup & Disaster Recovery has not demonstrated its best features to me as of yet.

I would like to add that the value add about on-premise versus cloud failover appliance designing and planning is significant in this case. That is not something you see in some other disaster recovery platform tools. Infra-scaling is an absolute requirement, and I do see that Infrascale Backup & Disaster Recovery can do that. Though I am unsure how effective the dashboarding strategies would work with deployment recovery processes, which is paramount in the selection criteria guideline.

I think Infrascale Backup & Disaster Recovery could positively impact my organization by plugging into my existing cloud model environment so that my cloud versus my disaster recovery solution fit is integratable. It also has to be prepared for scaling and potentially auto-scaling in regards to transitioning from one point to another. The key variant on that is that it is highly compatible, which it does seem to show that it supports VMware, Hyper-V, and operating systems as well as physical hardware. That is crucial because I have not decided if I am going to do on-premise or use an alternate cloud solution. The better the fit, the better the tool can become.

A better fit for my organization would involve strong reinforcement against the API and my particular product service known as SaaS, with minimal transition impacts. This has to be part of that process in regards to transitioning from an operational production platform over to disaster recovery and then back to the operational production platform. These allow me to utilize asynchronous and synchronous modes more effectively in regards to getting this working. The other crucial variable in this is that today my current disaster recovery transition is only DevOps orchestration, and that automation process needs to be integrated effectively as my controller with task-by-task confirmation. At which point I can put in audits and reviews against those steps to ensure they are executed correctly; this is paramount in regards to my API and SaaS integration.

Regarding how Infrascale Backup & Disaster Recovery can be improved, I notice agent-based backing up is, in my opinion, limited, and that is definitely not a great sign. I am also recognizing that the data sets are a bit more difficult to manage; however, if they could improve the UI side of things, that would help. Currently, the UI management-wise is not very universally phrased or structured. Understanding the limits and boundaries of this tool is crucial when reviewing this type of platform and the limitations of my environment as well. Introducing hardware into an Infrascale Backup & Disaster Recovery architecture is critical dependency-wise on getting this set up in the right way, enabling it to be tested more effectively, so for a mid-size to large or enterprise level, these are limited weaknesses, yet they can fit fairly well still. The only crucial aspect is ensuring that the knowledge base maturity continues to grow; if it does not, that indicates the product may be nearing its end cycle, which is undesirable.

Overall, the needed improvements for Infrascale Backup & Disaster Recovery come down to what kind of infrastructure this platform is introduced to. It is not a tool for small companies because the architecture just is not there regarding cost. However, it has good merit for mid-size, large-size, enterprise-size, cloud enterprise, and hyper-cloud enterprise evaluation architecture-wise, allowing this tool to be a viable infra-scaling platform. Though pain points like an agent-based environment exist, I believe this is a reasonably decent tool.

Based on my evaluation, Infrascale Backup & Disaster Recovery appears stable.

The scalability of Infrascale Backup & Disaster Recovery has yet to be tested significantly from what I have seen or anticipate, but that will occur soon as I progress.

Currently, customer support for Infrascale is decent, although I would appreciate more Wiki integration with AI, but that is my only request.

Previously, I used a DevOps orchestration process with manual confirmation and compliance and security guidelines within the DevOps automation process, which left me feeling inadequate in achieving my goals. The complexity was significant, leading me to seek better orchestration in disaster recovery tools that function without incurring extra costs.

The return on investment for me will depend on using resources I already have without hiring more to manage additional workloads. My objective is gradually moving personnel from operations to productivity, aiming for an eighty-twenty split. This means using Infrascale Backup & Disaster Recovery effectively to shift my operations team more into income-generating roles.

Currently, there have been no surprises or challenges in pricing, setup costs, or licensing since I am still in the evaluation phase and not focused on costs at the licensing level.

Before selecting Infrascale Backup & Disaster Recovery, I evaluated a business continuity scaling tool as well as AWS's disaster recovery process among a few other agnostic tool platforms, but those are the two I will mention.

The return on investment for me will depend on using resources I already have without hiring more to manage additional workloads. My objective is gradually moving personnel from operations to productivity, aiming for an eighty-twenty split. This means using Infrascale Backup & Disaster Recovery effectively to shift my operations team more into income-generating roles.

Having Infrascale Backup & Disaster Recovery available via a single dashboard is critical for my organization because the nature of disaster recovery involves multiple displays and dashboards. Consolidating the DR process into a dashboard that includes automation, confirmation, and orchestration processes means I am not managing sixteen different dashboards, but rather maybe four, which saves significantly on time and man-hours.

The single pane of glass reporting that Infrascale Backup & Disaster Recovery provides works extremely well in targeting the problems, significantly reducing the time taken to isolate the source of any outage or degrading effects on services. The real value of that single pane of glass lies in its programmability, offering optimal solutions to visible problems, analyzing them for possible fixes, and facilitating each task execution with fewer resources, while incorporating compliance requirements.

To a colleague considering Infrascale Backup & Disaster Recovery but concerned about the price, I would explain that this is not a tool for small companies due to lacking infrastructure. However, it has good potential for mid-sized companies just starting to grow. They can implement this at a low-cost model and expand as needed while managing costs effectively. For enterprise-level companies, pricing is based on actual needs, ensuring efficiency in budget controls. Ultimately, the true fit is with mid-sized to large-sized companies that can introduce this tool affordably and scale it as required. I have given this product a rating of eight out of ten.

My main use case for Infrascale Backup & Disaster Recovery is to backup all my AWS cloud infrastructure. We have a regulated entity so that we can bring it up whenever there is a shortage in the primary region and recover from the secondary region.

Infrascale Backup & Disaster Recovery offers automated backups and recovery, hybrid local and cloud recovery, Disaster Recovery as a Service (DRaaS), granular recovery, ransomware protection, recovery testing, centralized monitoring, and management.

For our team, the two most valuable features among those options are granular recovery and ransomware disaster protection. Granular recovery is something we used quite frequently. Users occasionally delete some files or modify data accidentally. Instead of restoring the entire system, we could quickly recover specific files and folders. This saved a lot of time and reduced operational impact. The second feature was ransomware and disaster recovery protection. From a business perspective, this was the most critical capability. Knowing we had clean recovery points and the ability to recover systems quickly gave us confidence that we could meet our recovery objectives even during a major incident.

Another feature worth mentioning is automated backups verification and recovery testing. One of the biggest challenges with any backup solution is not just backups, but ensuring they are actually recoverable. The ability to regularly test recovery processes gave us confidence that we could meet our RTO and RPO targets during a real incident.

Infrascale Backup & Disaster Recovery had a positive impact on our organization by improving business continuity, reducing downtime, and increasing confidence in our disaster recovery preparedness. Before having a centralized backup and recovery solution, restoring data and systems could be time-consuming and involve multiple manual steps. With Infrascale Backup & Disaster Recovery, backups were automated, recovery processes were streamlined, and we could restore files and servers and entire workloads much more quickly.

While Infrascale Backup & Disaster Recovery is a strong solution, there are a few areas where I think it could be improved. First, reporting and analytics could be more detailed and customizable. While the platform provides all the necessary information, having more advanced dashboards and executive-level reporting would help with compliance tracking and management visibility. User interface and navigation are also not that good. If we can improve that, it will help us.

Integration capabilities could extend further. Many organizations use a broad ecosystem of monitoring, ticketing, and security tools. Deeper integration can help automate operational processes.

I have been using Infrascale Backup & Disaster Recovery for five or six years.

Infrascale Backup & Disaster Recovery is good in terms of stability. As we grow as an organization, a lot of our infrastructure is also growing. It has a tag-based backup that we have currently set up. If we ensure proper tags are there for the services or resources, it picks them automatically and backs all of them up.

I evaluate the service and technical support of Infrascale as very good. Incidents happened at night times, so the 24/7 support was very useful during the initial phases when we were new to the solution. The team helped us to fix things quickly.

Customer support is very good. In the initial days, we got 24/7 support. In the night times also, we were able to do whatever we needed.

We switched from AWS Backup solution to Infrascale Backup & Disaster Recovery because AWS Backup is not a mature solution. It was not having a lot of options to backup from on-premises environments. To have centralized backups from on-premises, two or three clouds, and AWS and restore it on different platforms, it just supports only AWS and nothing apart from that. It has limited backup resources and its support is very limited to a few services only.

One measurable benefit was a reduction in the recovery time. Prior to implementing the centralized backup and disaster recovery using Infrascale Backup & Disaster Recovery, it was taking more than one hour. Now the time has reduced to five to ten minutes. It has reduced downtime and manual time by seventy to forty percent improvement from one hour to around a few minutes now.

I evaluated Druva before choosing Infrascale Backup & Disaster Recovery.

One specific situation where I had to use Infrascale Backup & Disaster Recovery to restore data or systems was when an application team accidentally deleted critical data from the production database. We had automated backups configured using Infrascale, including point-in-time recovery. After assessing the impact, we restored the database to the recovery point just before the deletion occurred and validated the data integrity before handing it over to the application team. The recovery process took approximately thirty to forty-five minutes because we had documented recovery procedures and processes everywhere, DR testing, and everything was in place. Business impact was minimal.

Beyond standard backup and recovery, the biggest value from Infrascale was disaster recovery readiness and recovery testing. We used it not only for backing up critical servers and file shares but also regularly validating that recovery procedures actually worked. One important scenario was recovering individual files that users accidentally deleted. Instead of restoring an entire server, we could quickly recover specific files and folders, which saved a lot of time for both IT and end-users.

The speed of the solution's restore functionality is very quick compared to other solutions which I have done POC and tested. I have restored a database, Jenkins server, and a GitLab server. The speed is such that we were able to recover it in a few minutes only.

Infrascale Backup & Disaster Recovery is very easy to use. The interface is user-friendly. It is not complex. It is plain. It is very useful.

Infrascale Backup & Disaster Recovery's unified dashboard has helped save our organization time. Manually taking backups and recovering them during an incident or recovering them in a DR drill was taking hours and hours. This reduced to a few minutes now, and the dashboard is very helpful. We can see what all the resources are being backed up currently, what is not. We can check the drift, and we can add them. It saves a lot of time, reducing time to minutes from hours.

My impressions of Infrascale Backup & Disaster Recovery's flexibility are very positive. Even if we migrate from any public to on-premises or private cloud, this is supported everywhere. Backups can be made in the public cloud and can be restored on the on-premises, and vice versa. This is very flexible.

Regarding pricing, setup cost, and licensing, I am not aware because I am an engineer currently. I do not have insights about the pricing. The setup cost and licensing are also handled by my managers.

Infrascale Backup & Disaster Recovery has definitely saved a lot of time and money in cases of ransomware or attacks.

My advice to others looking into using Infrascale Backup & Disaster Recovery is that it is the best available in the market. Pricing is also aggressive, so take advantage of all the compliance, governance, and DR capabilities you have. I would rate this solution a seven out of ten.

My primary use case for Infrascale Backup & Disaster Recovery is backup and disaster recovery for critical infrastructure and workloads. The important distinction for us is that backup by itself is not enough. My main concern is if a critical server or workload becomes unavailable, how quickly can we actually restore or bring that back. I started using Infrascale Backup & Disaster Recovery that combines backup and recovery with server or VM failover and failback capabilities. The product documentation describes local and cloud recovery, centralized management, recovery runbook, and DR testing.

The primary use case is protecting important systems so that we can have recovery points available when something goes wrong. The solution supports protecting physical and virtual environments, including Windows, Linux, VMware, and Hyper-V workloads. From an infrastructure perspective, I look at the backup configuration in terms of what is protected, how frequently it is backed up, the retention, where the backup is stored, how it can be restored, and how recovery would actually work. I don't look at a backup simply as 'the backup completed successfully.' I look at 'can we actually recover the workload?' That's why recovery testing is important. I use Infrascale Backup & Disaster Recovery that provides disaster recovery and failover testing without requiring a formal disaster declaration according to whatever we use.

For me, the most valuable feature of Infrascale Backup & Disaster Recovery is the combination of backup and actual recovery capability. Many teams are comfortable saying, 'We have backups.' But during a real incident, the important questions are: How long does that backup recovery take? Is the backup actually usable? Can the application actually start with that backup? The DR functionality addresses those questions. I also appreciate the centralized management approach. The current dashboard provides centralized configuration and management of backup and recovery settings. That is useful when managing multiple protected workloads.

The biggest improvement with Infrascale Backup & Disaster Recovery is that disaster recovery becomes a repeatable process, rather than a document sitting somewhere that nobody has tested yet. I now have better recovery preparedness. I am more confident in the backups that I have with this tool. I have now reduced manual recovery work, and the discussion is very transparent. With this, I have very transparent RTO and RPO discussions. Instead of saying, 'We should have a DR plan,' I can directly ask which system needs recovery first, where should they recover, and how quickly. That is a very useful conversation with this.

The biggest improvement area for me regarding Infrascale Backup & Disaster Recovery would be deeper cloud-native integrations. For teams that are heavily AWS native, a lot of infrastructure already uses services such as EBS Snapshot, S3, AWS Backups, AMIs, and RDS; everything has a backup. The product needs to fit cleanly into an existing cloud architecture rather than becoming another isolated backup system. I would also appreciate more flexibility around cloud-native workloads. The product is particularly strong around servers, VMs, and traditional infra recovery. The current documentation emphasizes the physical and virtual servers, VMware, Hyper-V, Linux, and Windows workloads. For modern, Kubernetes-heavy environments, I would personally want to evaluate the product separately against the specific recovery requirements of Kubernetes applications and persistent data.

The speed of Infrascale Backup & Disaster Recovery's restore functionality is definitely one positive aspect that I personally noticed. Initially, the backups were not very reliable and I had no answer as to whether that backup would actually work in a situation where failures happen. With this, the speed to recovery and the confidence during recovery is very good, and the recovery actually works.

Infrascale Backup & Disaster Recovery is very easy for an infrastructure person to use because infrastructure people are very familiar with backup and recovery. It has a centralized dashboard that provides centralized configuration and management of backups, which is straightforward to use.

The availability of Infrascale Backup & Disaster Recovery via a single dashboard is very important for my organization; for every organization, that is very useful because no one wants scattered things. Everyone wants an organized, simple approach, and this solution actually provides that.

Infrascale Backup & Disaster Recovery definitely saved us time. Because the configuration and management of backup is very simple now, and the recovery setting is also very much ease of use. I can estimate it around 20%.

If you have a very heavy and critical workload where you are managing and taking backups and snapshots of everything manually, one by one, and you have not tested anything yet, that is a very critical situation. Testing a backup is very important, as is having confidence in that backup, that it will actually work at the time of recovery. That is very important. If you are worried about that, you can directly use Infrascale Backup & Disaster Recovery. It is valuable. My overall review rating for this product is 8.5 out of 10.

We're using Infrascale Backup & Disaster Recovery for disaster recovery and onsite backup from various server environments such as VMware and Microsoft Azure.

The benefits of using Infrascale Backup & Disaster Recovery become evident very quickly. You have the solution on-prem and can restore files and servers on-prem as well. You can set up certain virtual machines on-prem if you need them. If a machine goes down or has an error, you can put the machines into the cloud, which is very important if there's a fire or a disaster, where you really have to get the business working again. It's very quick. I saw those benefits immediately; that was one of the reasons we moved certain customers over to the Infrascale solution. They had different solutions in place before and were not happy with the amount of time it took to restore data or perform disaster recovery. We tested it out and ran some server restores before signing the customer up for the solution.

It is very important for my organization that Infrascale Backup & Disaster Recovery is available via a single dashboard. I have multiple customers, so being able to see all of them in one single dashboard and drill deeper into the servers is very important for me.

Infrascale's unified dashboard has helped me save time.

Infrascale's ability to restore data is great, fast, and very efficient.

The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well. I appreciate their pricing; backing up the servers is a breeze, and getting them back up again is a breeze as well. You can perform an on-site disaster recovery within minutes and switch over to a virtual environment or a cloud environment. You can do tests, which I appreciate, to be prepared for a disaster. Overall, I appreciate the product very much.

I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out. I have another call scheduled with one of the managers there to get more information about this.

The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast.

I have been using Infrascale Backup & Disaster Recovery for over ten years.

There are no problems at all regarding the stability of Infrascale Backup & Disaster Recovery.

Scalability with Infrascale Backup & Disaster Recovery is great, but you need to keep in mind that if you scale up by a certain number of servers, you might require a new appliance both locally and for the cloud. Their appliances are based on an initial consultation, which considers your server number and projected growth rate. If something happens to increase your growth rate significantly during the contract, you might need to replace the appliance.

I haven't used their technical support for over a year, which speaks volumes about the product quality, but when I needed support, it was very quick and efficient. They did not escalate it to a second level. All the staff working there are very competent. I know some of them by name since I have worked with them many times, which makes it easier to get support. That support is outstanding; I wish a lot of other companies had their level of support.

The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time. With Infrascale support, everything has been great.

I would rate their support a ten out of ten. However, I do want to add that in the beginning, their support was not that great. After I mentioned my concerns to my dedicated account manager, they made a lot of changes, and since then, the support has been outstanding.

Positive

The initial deployment of Infrascale Backup & Disaster Recovery was very easy.

It took about two hours to set it up for all the servers. You can subsequently refine your backup timeframe and retention afterward, but the initial setup to get backups in place is a very quick process.

Everything for setting up Infrascale Backup & Disaster Recovery was done by us. We had someone from Infrascale assist us with the appliance setup, but the rest was done by just one person. You don't need a team for that.

I appreciate their pricing. We went for this solution for its pricing.

If a colleague at another organization is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say they need to negotiate the price and understand how the pricing model works. There were a couple of hiccups during our initial signup regarding the price. For instance, if you back up servers with a certain schedule and retention, it can get expensive if you want to maintain that retention for a long time. Keep in mind, if you change from one provider to another, you have to keep the prior backup in place to retrieve older data. So, when you start with Infrascale, you basically start from scratch with your backups, meaning that you could lose access to anything older than the retention time set with Infrascale.

Before moving to Infrascale Backup & Disaster Recovery, I evaluated two or three other products, but Infrascale just came out as the top choice for us.

We checked Datto before deciding on Infrascale Backup & Disaster Recovery. Datto had a very difficult way of invoicing and billing. They didn't really have a fee that included everything from restoring to tests; they had all these little additional fees, which were too cumbersome to keep track of.

We cannot restore data from any point in time. Depending on the schedule we have set up, after a certain amount of time, backups are consolidated into a quarterly or yearly format. For instance, this doesn't let me restore something from December 31st, 2022, because that might be rolled up into a quarterly backup.

The Office 365 backup they had was a white-labeled product from another company, which I did not appreciate. Now, I'm using different products for Office 365 backup because Infrascale's endpoint backup is just not on par with other solutions available on the market.

Overall, I would rate Infrascale Backup & Disaster Recovery a nine out of ten.

I don't personally use Infrascale Backup & Disaster Recovery; I resell it and have it for a client who seems to like it. They're waiting for this upgrade and update that's going to allow more capabilities, so obviously they want more and more.

The overall ease of use of Infrascale Backup & Disaster Recovery is nice; I appreciate it. It's easy to understand and simple, which is how it needs to be. There's really no guesswork about what needs to be done, which is nice. It's comparable to an iPhone versus an Android—it's way more simple, but it gives you the nuts and bolts that you actually really need, and you're not making guesses and trying to figure things out.

The unified dashboard of Infrascale Backup & Disaster Recovery saves me time. I don't think the clients really know much about it, but they can manage their backups themselves, which is really nice. They could look and see what's being backed up on their side, and I could actually log in and do the exact same thing, which is really nice; it's just a lot of transparency.

The ability of Infrascale Backup & Disaster Recovery to recover data from any point in time is very important for us, as we're data experts who need a good product that recovers it.

The only thing that I want to be released is Infrascale Backup & Disaster Recovery's ability to connect to Zoho, which they're working on right now. I've been in constant communication with them, and I even spoke with their developer, so that's my only thing that I would really like to see happen, and they're working on it; they're a really good company that listens.

The Zoho connection can be put in as something to improve; the more capabilities they can add, the better off it'll be, so don't stop at Zoho—keep adding more integrations, like Gusto would be a nice one; that's G-U-S-T-O.

I've been using Infrascale Backup & Disaster Recovery for maybe a few months now—over three, perhaps like four or five.

I have not noticed any lagging, crashing, or downtime with Infrascale Backup & Disaster Recovery.

In terms of scalability, Infrascale Backup & Disaster Recovery is kind of scalable; they go by terabyte, but it would be nice if they had a smaller breakdown as well, like a terabyte and a half.

I have had to contact customer support for Infrascale Backup & Disaster Recovery.

In terms of quality and speed, the technical support for Infrascale Backup & Disaster Recovery is good; I can't really think of any problems with them—they were great.

I would give the support of Infrascale Backup & Disaster Recovery a 10; they've been really good. The whole team's been very good. I appreciate my rep, he's great and very helpful. The two times I had to reach out for support for the client, they were great; I had a schedule, but that's fine—you have to do that with anybody. They're friendly and very knowledgeable.

Positive

I've only used manual methods, but I've never used other products that automate it quite like Infrascale Backup & Disaster Recovery does; we currently go into the Zoho system, where you go to the settings and can do a manual backup, but I do not actually have experience with another product that automates it.

I thought Infrascale Backup & Disaster Recovery was relatively easy to install, which I thought was pretty nice. Even though I physically installed it for a client, I can see it being beneficial to actually install it for a client halfway around the world as well, being virtual, which makes that nice. I think that makes it a nice tool to have.

The deployment and integration of Infrascale Backup & Disaster Recovery are pretty simple—as long as all your preparations are in order. One little glitch can throw a wrench in the whole thing, but that's any technology; overall, I think it's actually really easy to install.

The time it usually takes me to install Infrascale Backup & Disaster Recovery for a client depends on how much they need to install; per device, it would probably take half an hour to an hour per endpoint.

The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it.

To a colleague at another organization who is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say it's premium. As long as how their pricing works and they don't have too much overhead on it, it's fine; if they start throwing overhead on it, then it may not be the best thing for them. Meaning if you have a designated support person to get in there daily to really have that premium product, it may not be worth it. However, if you're kind of hands-off, then it's worth it.

The overall ability of Infrascale Backup & Disaster Recovery to restore data is wonderful; I've been doing this for a long time, and I've had to do it manually for other clients in the past, which is very time-consuming and could bog down a computer. Since I found Infrascale Backup & Disaster Recovery, it's really nice that I don't have to worry about that anymore.

Infrascale Backup & Disaster Recovery does not require much time as its competitors; it automatically updates everything, which is really nice. I used to spend Mondays just doing backups, and that has totally freed up the whole day for me.

The data restoration with Infrascale Backup & Disaster Recovery is quick; it's a couple of buttons, and you get your data back.

Restoring with Infrascale Backup & Disaster Recovery is almost just like looking in your drive on your computer—just go right in there, and there it is; there's the old data, restore, done.

I do not use any other Infrascale Backup & Disaster Recovery products.

I would rate this product a ten out of ten.