Try our new research platform with insights from 80,000+ expert users

LiveAgent vs Zoho Desk comparison

QualityUnit and Zoho are both solutions in the Help Desk Software category. QualityUnit is ranked #36, while Zoho is ranked #8 with an average rating of 8.1. QualityUnit holds a 0.4% mindshare in HDS, compared to Zoho’s 2.9% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 199 Views
  • 35 Comparison Views
100% willing to recommend
Zoho Desk
Read 21 Zoho Desk reviews
  • 1,148 Views
  • 237 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 1, 2024

LiveAgent and Zoho Desk are competing helpdesk solutions. LiveAgent is favored for its straightforward integration, while Zoho Desk offers more value for its cost due to its advanced capabilities.

Features: LiveAgent provides real-time chat, ticketing, and support automation, making it effective for direct customer engagement. Zoho Desk offers AI-driven tools, extensive customization, and robust reporting options, suited for businesses seeking deeper analytics.

Ease of Deployment and Customer Service: LiveAgent offers quick deployment and extensive customer support, ideal for immediate assistance. Zoho Desk allows flexible deployment but requires a comprehensive setup due to its customization features, providing adaptability for long-term use.

Pricing and ROI: LiveAgent offers competitive pricing with significant ROI through low initial costs and integrated communication tools. Zoho Desk, though higher in cost, justifies this with features that enhance long-term ROI through scalability and advanced analytics.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed LiveAgent vs. Zoho Desk Report (Updated: June 2025).
Buyer's Guide
LiveAgent vs. Zoho Desk
June 2025
Download the complete report
Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
36th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (48th), Knowledge Management Software (24th)
Zoho Desk
Ranking in Help Desk Software
8th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
CRM Customer Engagement Centers (6th)
 

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.4%, up from 0.3% compared to the previous year. The mindshare of Zoho Desk is 2.9%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
Read full review
Babatunde-Olugbode - PeerSpot reviewer
End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"The product has a lot of features."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The solution doesn't have any bugs."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."
More Zoho Desk pros
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular."
"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers."
"They could enhance the product’s features to customize the automated email responses."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"As per customer requirements, it may have some limitations."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"The solution could improve its stability and scalability."
More Zoho Desk cons
 

Pricing and Cost Advice

Information not available
"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."
"Zoho Desk's cost is pretty much okay."
"The solution is relatively cheap. However, there are additional licensing fees involved."
"Price-wise, Zoho Desk is about 35 USD a month per user."
"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
"The solution costs INR 8400 per user."
"The product costs $10 to $25 per user per month."
"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."
More Zoho Desk pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
See recommendations
860,168 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
31%
Computer Software Company
14%
Manufacturing Company
7%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Zoho Desk?
The most valuable features of Zoho Desk are archiving queries and analytics.
See all answers
What is your experience regarding pricing and costs for Zoho Desk?
The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...
See all answers
What needs improvement with Zoho Desk?
Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...
See all answers
 

Comparisons

No data available
ServiceNow vs Zoho Desk Logo
ServiceNow vs Zoho Desk
Compared 41% of the time
ManageEngine ServiceDesk Plus vs Zoho Desk Logo
ManageEngine ServiceDesk Plus vs Zoho Desk
Compared 13% of the time
Freshdesk vs Zoho Desk Logo
Freshdesk vs Zoho Desk
Compared 8% of the time
ConnectWise PSA vs Zoho Desk Logo
ConnectWise PSA vs Zoho Desk
Compared 7% of the time
More Zoho Desk Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
June 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Zoho Desk
June 2025
Zoho Desk reportDownload Zoho Desk product report
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Buyer's Guide
LiveAgent vs. Zoho Desk
June 2025
Free Report: LiveAgent vs. Zoho Desk
Find out what your peers are saying about LiveAgent vs. Zoho Desk and other solutions. Updated: June 2025.
DOWNLOAD NOW
860,168 professionals have used our research since 2012.
See our LiveAgent vs. Zoho Desk report.
See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.