We performed a comparison between Microsoft Dynamics CRM and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"I like the fact that I can keep track of everything I do in relation to my own job."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The solution is scalable."
"The stability is excellent."
"It is good for sales and service maintenance. It has various integration tools."
"The ticketing feature is very easy to use, compared to other systems."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The product is quite stable."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"The solution should improve the user experience in the process of creating and activating offers."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"The manufacturing module could be improved. I would like to see customization in the next release."
"Sometimes, the solution has some email issues in a new data center."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Zoho Desk lacks lookup fields for the layouts."
"The solution could improve its stability and scalability."
"As per customer requirements, it may have some limitations."
"There is room for improvement with the pricing."
"The solution needs to have more customization on alerts and notifications."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Zoho Desk is ranked 7th in CRM Customer Engagement Centers with 19 reviews. Microsoft Dynamics CRM is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice. See our Microsoft Dynamics CRM vs. Zoho Desk report.
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