We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The product has a lot of features."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The solution doesn't have any bugs."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The solution should provide an option to autofill some values while creating tickets."
"There is room for improvement in terms of integration."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"Zoho Desk needs to be enhanced to support IT service management policies."
"They could enhance the product’s features to customize the automated email responses."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"It could be easier to link Zoho Desk and Outlook."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Serviceaide ChangeGear is most compared with ServiceNow, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and ConnectWise PSA.
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