Ivanti Neurons for ITSM and Zoho Desk compete in the IT service management domain. Ivanti Neurons for ITSM has the upper hand with its comprehensive functionality and advanced features, while Zoho Desk is favored for its ease of use and straightforward setup.
Features: Ivanti Neurons for ITSM provides robust automation tools, sophisticated process design, and extensive integration options, enabling detailed workflow customization and higher operational efficiency. Zoho Desk offers an intuitive platform with features such as multichannel support, automation, and AI-driven analytics.
Room for Improvement: Ivanti Neurons for ITSM could enhance its user interface for better accessibility and streamline its setup process to match Zoho Desk's simplicity. Additionally, improving the integration with third-party applications would increase its versatility. Zoho Desk could benefit from expanding its advanced feature set to cater to larger enterprises, improving customization options, and enhancing reporting capabilities to match its competitors.
Ease of Deployment and Customer Service: Zoho Desk is recognized for quick deployment and a user-friendly setup, minimizing the time required to implement the software. Ivanti Neurons for ITSM, despite its complexity, offers detailed documentation and support to aid deployment. Ivanti provides tailored customer support which is beneficial for enterprises, while Zoho Desk offers efficient support channels for quick resolutions.
Pricing and ROI: Ivanti Neurons for ITSM generally involves a higher upfront cost but potentially delivers a substantial ROI due to its automation and integration capabilities, especially for larger organizations. Zoho Desk, with its lower cost and clear pricing, appeals to smaller organizations, offering good ROI due to its simplicity and effectiveness in handling basic support tasks.
| Product | Market Share (%) |
|---|---|
| Zoho Desk | 2.6% |
| Ivanti Neurons for ITSM | 2.2% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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