Zoho CRM Reviews

• Campaigns
• Reports
• Mobile app

Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.

Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.

I've used it for two and a half years.

No issues encountered.

A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.

No issues encountered.

Customer Service:

It's poor.

Technical Support:

Poor, as they don't answer you call or emails at first your first attempt.

No previous solution used.

It was straightforward.

Since it's a SaaS based product there was just a demo from the sales person.

It's 60%.

It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.

• Marketo
• Eloqua 10
• Hubspot etc.

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.

Zoho reports

We were using SharePoint to hold, maintain, manipulate and manage the data but it was time consuming and a difficult process. Zoho CRM by contrast is easy to use, customizable and you don’t need training to use it.

Social network integration. I would suggest the following

1. Somehow they need to integrate LinkedIn again on Zoho, where users can connect the LinkedIn profile of contacts added.
2. The social collaboration platform needs to be improved with more enhanced features.

More than two years.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

Only chat is available, connecting over the phone is impossible. Some of the questions I had trouble getting answers to were:

1. How to fetch reports
2. Initial training links
3. Integration of different Zoho products.
4. Best practices about how to use Zoho CRM

Technical Support:

It’s Ok, again it's only chat support.

I was using SharePoint but it's difficult to manage and consumes lots of time and effort.

It's very simple, just watch the video and customize it as per your requirements.

It's a cloud based platform.

Sales have increased by 10-15%.

It's a cloud based platform.

We also looked at Pipeline, and SalesForce.

Use its free trial for three users first and try adapting the plug'n'play feature.

Leads, pipeline management, reports and Zoho CRM have excellent customer support

Stronger pipeline, increase in revenue and profit

Zoho CRM has room for improvement when it comes to building email templates and mass email campaigns. The Campaign section could also be stronger along with capabilities to run telemarketing without doing too much customizing.

We did work with SalesForce for 10 years but changed to Zoho CRM 4 years ago. Main reason was simplicity and far better price and performance.

Deployment is very easy and smooth. No hassle at all.

Service lever is no issue. Zoho posts a continuously Health Service dashboard and has great performance.

No

Customer Service:

5 out of 5

Technical Support:

4 out of 5

We did previously work with salesforce.com but SF was far too complex according to our needs. We choose Zoho CRM due to workflow capabilities and how we could integrate Zoho CRM with Convert Customer marketing automation.

Zoho works straight out of the box. Easy to start with, easy to customize to our own sales process and workflow. Simple and well functionality when it comes to creating report.

Cost / revenue is about 0.75% in 1 year.

Internal labor cost $2000. Running cost $210/month

We evaluated SalesForce.com, Sugar CRM, and Zoho CRM.

Evaluate carefully against your own needs, then select a vendor. If needed, team up with a vendor specific specialist;

Ability to work out the CRM and customize it, without too much help.

Complete customer relation management with the ability to add further apps if needed.

None

7 years

None

No

No

Customer Service:

As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be able to have support 24/7. By any methods. 8.5 Star rating

Technical Support:

Excellent

Salesforce, switched due to their prices was excessive and Zoho CRM was excellent.

Yes, Professional - we have tailored the crm to our needs

Inexpensive Integrates well with Google Apps for business Easy to use; easy for team to adopt Robust reporting features Useful across all areas of our business (from management to sales to support)

Doesn't integrate well with Outlook Took a while to set the system up properly (to reflect our business needs) Not many apps that we can use to add on.

My company started with Zoho because it was a very affordable alternative to Salesforce, and I'm very happy with our decision. However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce (and this transition. . .whew. . .it was a doozy and took nearly a full week to have everything in order). It's a very good system to use to start out, but you may find that you outgrow the functionality.

I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.

Can't think of something I dislike about Zoho - CRM.

I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!