Zoho CRM and Sales Creatio compete in the customer relationship management space, each offering unique advantages. Zoho CRM is perceived as the more cost-effective solution due to its pricing and support, while Sales Creatio is preferred for its advanced features despite a higher price tag.
Features: Zoho CRM includes lead and contact management, workflow automation, and detailed analytics. It places emphasis on intuitive use and customization. Sales Creatio provides process automation, AI-driven analytics, and comprehensive marketing tools, highlighting innovation and integration capabilities.
Room for Improvement: Zoho CRM could enhance its AI and process automation features to better compete with more advanced platforms. Improving integration with third-party apps and offering more sophisticated marketing tools could also be beneficial. Sales Creatio may need to work on reducing complexity in deployment and improving user-friendliness for non-technical users. Additionally, its pricing structure could be more flexible to accommodate smaller businesses.
Ease of Deployment and Customer Service: Zoho CRM is known for its straightforward setup process and comprehensive self-service resources, including detailed tutorials and a supportive user community. Sales Creatio offers a more customized deployment experience with premium, personalized support, catering to complex needs.
Pricing and ROI: Zoho CRM's competitive pricing allows businesses to manage budgets efficiently, characterized by lower setup costs and notable ROI benefits. Sales Creatio's higher initial costs are justified by the depth of its features and the potential for significant productivity gains, offering strong ROI through value-based pricing.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Sometimes, they don't understand what my actual needs are.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
There are multiple blogs and articles available online for self-help.
The system is easy to understand, implement coding, and conduct training.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The platform's global data centers across regions such as the US, EU, and India ensure data security and privacy through ISO certification and strong role-based security, which is essential for handling sensitive customer data.
Zoho CRM guarantees 99% uptime, with downtime incidents being very rare.
I find Zoho CRM to be 100% stable and reliable as far as I know.
It is usually compliant with data regulation laws and is HIPAA compliant.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
In terms of my experience with the price and licensing cost, as with setup cost for Zoho CRM, it might not be quite affordable because there are cheaper solutions available.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
The most valuable feature I have found in Zoho CRM is custom functions. You can achieve anything with it. From integrations with other applications, it is instant.
You can customize everything—what you sell, be it products, services, or projects.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.8% |
| Sales Creatio | 0.9% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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