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403 views|373 comparisons
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Featured Review
Buyer's Guide
CRM
April 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: April 2022.
596,362 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."

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"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution.""The whole forecasting and pipeline management is very good.""CRM software that's simple to use, with good technical support, scalability, and stability.""Zoho CRM is easy to use and easy to understand.""For the most part, the solution is stable.""Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.""The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool.""It is customizable. We have customized the CRM according to our needs."

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Cons
"The notifications and workflow management can be improved in LeadSquared."

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"The mobile application is a little complicated and could be simplified.""This solution needs a more user-friendly interface.""There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings.""Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.""I'm not sure that there is scalability potential for enterprises.""The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes."""There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently.""The solution can improve by having a policy that allows us to integrate with the cloud."

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Pricing and Cost Advice
  • "I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
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  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
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    Questions from the Community
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    Top Answer: 
    Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is… more »
    Top Answer: 
    We pay a subscription. The license is the subscription where we pay $50 per month per user. Zoho CRM pricing is very affordable. There are no costs in addition to the subscription fees.
    Top Answer: 
    The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather… more »
    Ranking
    22nd
    out of 68 in CRM
    Views
    403
    Comparisons
    373
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 68 in CRM
    Views
    759
    Comparisons
    516
    Reviews
    10
    Average Words per Review
    485
    Rating
    7.6
    Comparisons
    Learn More
    Overview
    LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Offer
    Learn more about LeadSquared
    Learn more about Zoho CRM
    Sample Customers
    Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company39%
    Comms Service Provider20%
    Energy/Utilities Company8%
    Media Company8%
    REVIEWERS
    Financial Services Firm22%
    Marketing Services Firm11%
    Wellness & Fitness Company11%
    University11%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider28%
    Wholesaler/Distributor7%
    Performing Arts4%
    Company Size
    No Data Available
    REVIEWERS
    Small Business68%
    Midsize Enterprise16%
    Large Enterprise16%
    Buyer's Guide
    CRM
    April 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: April 2022.
    596,362 professionals have used our research since 2012.

    LeadSquared is ranked 22nd in CRM with 1 review while Zoho CRM is ranked 4th in CRM with 11 reviews. LeadSquared is rated 8.0, while Zoho CRM is rated 7.6. The top reviewer of LeadSquared writes "User-friendly, zero-maintenance, and feature rich". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". LeadSquared is most compared with ExtraaEdge, Salesforce Marketing Cloud and Freshsales, whereas Zoho CRM is most compared with Pipedrive, Freshsales, Microsoft Dynamics CRM, Salesforce Sales Cloud and Bitrix24.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.