"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"The whole forecasting and pipeline management is very good."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"Zoho CRM is easy to use and easy to understand."
"For the most part, the solution is stable."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"It is customizable. We have customized the CRM according to our needs."
"The notifications and workflow management can be improved in LeadSquared."
"The mobile application is a little complicated and could be simplified."
"This solution needs a more user-friendly interface."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"I'm not sure that there is scalability potential for enterprises."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."
"The solution can improve by having a policy that allows us to integrate with the cloud."
Earn 20 points
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
LeadSquared is ranked 22nd in CRM with 1 review while Zoho CRM is ranked 4th in CRM with 11 reviews. LeadSquared is rated 8.0, while Zoho CRM is rated 7.6. The top reviewer of LeadSquared writes "User-friendly, zero-maintenance, and feature rich". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". LeadSquared is most compared with ExtraaEdge, Salesforce Marketing Cloud and Freshsales, whereas Zoho CRM is most compared with Pipedrive, Freshsales, Microsoft Dynamics CRM, Salesforce Sales Cloud and Bitrix24.
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