Zoho CRM and Oracle CX Sales are two prominent competitors in the CRM solution market. Zoho CRM seems to have the upper hand for startups and SMEs due to its cost-effectiveness and flexibility, whereas Oracle CX Sales is preferred by larger enterprises for its comprehensive features and robust security.
Features: Zoho CRM offers a customizable API, lead management, and robust reporting, which are appreciated by users for managing sales pipelines and communications effectively. Oracle CX Sales is noted for its account management, opportunity management, and integration across sales and marketing processes, catering to industry-specific needs with robust APIs and customization options.
Room for Improvement: Zoho CRM could improve its email templates, social network integration, and mobile app user-friendliness. Users report issues with data organization and express a desire for more advanced automation and LinkedIn integration. Oracle CX Sales needs improvements in its user interface and mobile capabilities, with users requesting better integration between databases and more integrated AI solutions.
Ease of Deployment and Customer Service: Zoho CRM offers flexible cloud deployment options, though some users experience delays with tech support. Oracle CX Sales provides versatile deployment options, including public, private, and hybrid clouds, with highly rated but occasionally difficult-to-reach technical support.
Pricing and ROI: Zoho CRM's budget-friendly pricing and various plans appeal to different business sizes, especially startups and SMEs, offering strong ROI through productivity enhancements. Oracle CX Sales has higher pricing categories justified by extensive features and robust support, with users noting significant ROI due to its comprehensive functionality despite the higher cost.
| Product | Market Share (%) |
|---|---|
| Zoho CRM | 1.6% |
| Oracle CX Sales | 0.9% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 6 |
| Large Enterprise | 10 |
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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