Oracle CX Sales vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #15 with an average rating of 7.6, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 2.7% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,243 Views
869 Comparison Views

87% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Oracle CX Sales

Zoho CRM

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Executive SummaryUpdated on Apr 20, 2025

Zoho CRM and Oracle CX Sales compete in the customer relationship management category. Zoho CRM appears to have the upper hand due to its affordability and ease of use, which are often highlighted as key strengths in small to medium business implementations.

Features: Zoho CRM is known for its extensive customizability, powerful analytics, and seamless Google Apps integration. It provides robust reporting and lead management options. Oracle CX Sales offers a comprehensive feature set, excellent account management, and a developer-friendly environment for customization.

Room for Improvement: Zoho CRM can enhance its integration with Outlook, improve email templates, and develop more intuitive mobile app features. Oracle CX Sales could benefit from an improved user interface, additional AI features, and global address field customization.

Ease of Deployment and Customer Service: Zoho CRM is available in multiple cloud deployment options and offers 24/7 support in higher-tier plans, although some users note variability in response times. Oracle CX Sales supports various cloud environments and is known for its strong technical support, despite some reports of long wait times.

Pricing and ROI: Zoho CRM is recognized for its competitive pricing, making it a popular choice for small to medium-sized businesses. Oracle CX Sales, while more expensive, provides strong delivery support ideal for enterprises seeking a comprehensive platform. Both solutions deliver substantial ROI through automation and increased efficiency.

To learn more, read our detailed Oracle CX Sales vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

April 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Ranking in Opportunity Management

6th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Ranking in Opportunity Management

3rd

Ranking in Sales Force Automation

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CX Sales is 2.7%, down from 3.0% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stability depends on the implementation, but overall, it's quite high."

"It is stable and scalable, and their support has been very responsive."

"The integration with other systems is easy."

"It covers sales very well."

"The lead and opportunity management features are valuable."

"The analytics features in Oracle CX Sales are good."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales pros

"Zoho CRM is very simple and easy to use."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."

"The camera feature is valuable because it provides a look and feel."

"Its initial setup process for the cloud-based version is straightforward."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

More Zoho CRM pros

Cons

"You can get disconnected if you do not have a strong, reliable internet connection."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"The tool must allow developers to check logs."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"They've been lacking in creating customization from scratch and in sales."

"Support is very poor."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

"The mobile application is a little complicated and could be simplified."

"The solution can improve by having a policy that allows us to integrate with the cloud."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"I'm not sure that there is scalability potential for enterprises."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."

"I would like to see better integration with Zoho Creator."

"The support is not quite good."

More Zoho CRM cons

Pricing and Cost Advice

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"It's expensive, but worth the money."

"The product is pricey."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The solution is reasonably priced compared to other tools."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"Zoho CRM is available at a fairly average price"

"It is around $1000 a month."

"Zoho CRM is an expensive tool."

"We pay for an annual license to use this solution."

"Compared to other CRMs, it is very cheap."

"The basic plan has changed from $15 to $25 or $30."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Manufacturing Company

14%

Financial Services Firm

Educational Organization

77%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 29% of the time

Siebel CRM vs Oracle CX Sales

Compared 27% of the time

Salesforce Sales Cloud vs Oracle CX Sales

Compared 26% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 6% of the time

SAP CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

SAP CRM vs Zoho CRM

Compared 52% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

April 2025

Download Oracle CX Sales product report

Buyer's Guide

Zoho CRM

April 2025

Download Zoho CRM product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CX Sales vs. Zoho CRM

April 2025

Free Report: Oracle CX Sales vs. Zoho CRM

Find out what your peers are saying about Oracle CX Sales vs. Zoho CRM and other solutions. Updated: April 2025.

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