We compared Oracle CX Sales and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CX Sales could improve its account portfolio management and mobile application. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Oracle CX Sales has been criticized for its poor support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CX Sales users have provided no feedback on its ROI so far. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"the Oracle CX Sales Eloqua module is very useful."
"The lead and opportunity management features are valuable."
"The solution integrates well."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"It is stable and scalable, and their support has been very responsive."
"The integration with other systems is easy."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"There's no installation required."
"We can customize the solution the way we want to."
"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."
"The solution has an efficient notification feature."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"I am impressed with the product's information on customers."
"The interface of Oracle CX Sales could be more user-friendly."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The tool must allow developers to check logs."
"Support is very poor."
"You can get disconnected if you do not have a strong, reliable internet connection."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The solution's feature for forecast has limitations."
"The reporting for developers should be improved."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"The support is not quite good."
"I'd like the solution to offer more integrations with other products."
Oracle CX Sales is ranked 17th in CRM with 11 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Oracle CX Sales is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Oracle CX Sales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
