ThousandEyes Reviews

ThousandEyes is an AI-based element. 

I felt it is slightly more intuitive, providing more end-to-end service delivery because it’s integrated with AI.

The usage is okay. The tool is helpful. It shows the impact assessment and structures that impact.

For application and user monitoring, we have been using it for different healthcare users. We have different sales-based solutions for healthcare.

Their user monitoring is slightly more practical. We’re really using it in user monitoring and Internet insights, which include customer journeys and creating those elements. That is more practical, I felt.

A few teams are still not using it completely. A few teams are partially adopting it. Only in the US and a few parts of Europe are they use it. But in Japan and a few other Asian countries, they are not using it. Only a few units in the US and Europe are using it.

So, it might add more value as it go into network operations. In the context of healthcare organizations, it might need slight improvement. Otherwise, it is good.

I was in a pure consulting role. See, I work with McKinsey and a few other organizations. What I do is support in bridging. I’m supporting three or four healthcare institutions and also an automobile organization where I see immense potential. 

So, my role is more strategic: how the tool system would help, how it will contribute, and how it will help the product managers and product owners define the roadmap execution. Also, the service management team, how do you look into execution design? My role is more strategic. 

My role is more consulting, insight consulting, and customer data consulting.

In my case, I’m more focused on consulting on this tool system, how it will create interfaces and support other systems to work. For example, patient management systems and how the data would be visualized. I normally work on that element more strategically but not on the execution element. 

For example, Path Visualization is more of an execution responsibility. I normally support the strategic responsibility more from a core area to route mapping, route visualization, highlighting, and grouping.

From a network engineering context, it’s very helpful.

We use ThousandEyes for monitoring and troubleshooting, especially when end-users complain about latency or poor performance. We rely on ThousandEyes to provide metrics to see if the problem is related to the local Wi-Fi or the Internet. The main goal for ThousandEyes at our company is monitoring. We also have some integration with our other monitoring systems, and we use ThousandEyes to dive deeper into specific problems when they occur.

From an engineering perspective, we achieve an excellent return on investment by fixing problems rapidly and avoiding business downtime. ThousandEyes helps reduce troubleshooting time by at least fifty percent, allowing our team to quickly support end-users and maintain business operations.

Our customers use ThousandEyes to monitor their voice and video applications, especially those integrated with our Cisco systems.

The solution's most valuable feature is the path analyzer, which identifies the node causing the errors. The solution's alerting system is good and enhances the operational response.

We primarily use it for monitoring our corporate network, our internet service providers, and our staff's connectivity. Also, we use it to keep an eye on the performance of multiple cloud providers, each serving various functions within our organization.

Since our primary focus lies in obtaining comprehensive monitoring data from our cloud providers and internet service providers (ISPs), these ISPs are of paramount importance as they directly impact the end customer experience. From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities. It enables us to monitor a wide array of cloud providers and numerous ISPs, which sets it apart from other monitoring tools in terms of its breadth and depth.

Our enterprise solution uses ThousandEyes for end-to-end point-to-cloud and network flow monitoring. We usually automate the monitoring of traffic flow with ThousandEyes.

The tool's most valuable feature is its scalability. It is a good tool for network admins. 

We usually monitor for our public prefixes and propagations and if they are getting dropped or there is a route application. It is mainly on the public-facing side or the internet-facing use case. There are other use cases, however, for me, for the work that I do, that's what I'm using a ThousandEyes for.

With ThousandEyes, it's one click or one place where I can see all of my public prefixes, how long it takes, when the last update was, where a route was missing from the internet, or is it actually causing a black hole. That's where I've been using it, and so far so good. It has made my life easier for sure.

The solution's most valuable feature is network security.

The solution's network and reporting could be improved.