SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
| Product | Market Share (%) |
|---|---|
| SS&C Blue Prism | 0.9% |
| Visio | 11.3% |
| Bizagi | 10.3% |
| Other | 77.5% |
Important features of SS&C Blue Prism include language capabilities crucial for reading customer documents, a design studio for automation building, and control room for monitoring. Its workflow visibility and straightforward design enable easy understanding of conditions and exceptions, beneficial for those with basic BPM knowledge. The ability to define workflows and scenarios in detail allows users to specify expected actions when scenarios do not match, enhancing the overall automation experience.
SS&C Blue Prism is considered more costly in robotic licenses compared to UiPath, with users highlighting its fixed-price licensing as restrictive. Integration options with external systems are limited, only supporting web services and K scripts. Users find it lacks automatic process step recording, slowing down tasks. The platform's delivery methodology is not agile. Additionally, SS&C Blue Prism requires extensive knowledge for effective use, making it less user-friendly and harder to learn compared to its counterparts.
SS&C Blue Prism is used by organizations for automating complex business processes, managing migration projects, and enhancing operations. Applications include automating repetitive tasks in back-office services, handling claims in insurance, and streamlining customer care processes. It supports process mining, generative AI projects, and transition management. Teams leverage it for tasks involving SAP, web services, and legacy applications, providing consultancy for process implementations and improving response times for customer queries.
SS&C Blue Prism's customer service is satisfactory, with users noting occasional delays in support response time, yet assistance in resolving issues is eventually provided. Despite slow response times and limited usefulness according to some, the support team generally offers detailed guidance, with no instances of unanswered messages. Users typically resolve issues independently but rely on the support team for unspecified error messages or log file inquiries, resulting in an effective handling of such matters.
Users reported that SS&C Blue Prism's initial setup is straightforward and efficient, taking about a week to complete. Configuring a developer environment for UiPath is notably quick, requiring just 15 to 20 minutes. Some found the setup uncomplicated compared to other competitors, deserving a perfect ten out of ten rating.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
SS&C Blue Prism was previously known as SS&C AWD.
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
| Author info | Rating | Review Summary |
|---|---|---|
| Technical Auditor at a financial services firm with 10,001+ employees | 4.0 | <p>I've used SS&C Blue Prism for nearly five years to automate complex insurance processes, appreciating its detailed workflow capabilities, though it’s harder to learn and requires ongoing monitoring; customer support is responsive, and scalability is solid.</p> |
| Intelligent Automation Solution Architect at Digiblu | 3.5 | <p>I use SS&C Blue Prism to automate repetitive tasks in back-office service industries. Its design studio and control room are valuable, but it lacks automatic process recording and has a rigid licensing model. The delivery methodology is not agile enough.</p> |
| Senior Consultant at Eviden | 3.5 | <p>I use SS&C Blue Prism primarily for managing migration projects, appreciating its clear workflow visibility that enhances application execution. However, it could improve by expanding integration capabilities beyond web services and K scripts for third-party systems.</p> |
| Software Engineer at a retailer with 10,001+ employees | 4.0 | <p>I use SS&C Blue Prism to automate business processes across teams, especially in customer care, where RPA handles daily service requests efficiently. Deployed on AWS, it supports both legacy systems and modern applications company-wide.</p> |
| Management Consultant at Accenture | 4.5 | <p>I work in global business services transformation and operations activation, using SS&C Blue Prism for process mining and AI projects. While its language capabilities are valuable, Blue Prism is costlier than UiPath, which offers similar features and benefits.</p> |
