SS&C Blue Prism Reviews

My main use case for SS&C Blue Prism is automating business processes in different areas of the company, for legacy application automations, for SAP, different web services, and we provide that as a platform, so different teams in the company are using that.

And we as a core team also provide consultancy for different product teams and implementations for our own processes.

A specific example of a process I've automated with SS&C Blue Prism is everything around customer care.

We have a lot of customer requests on a daily basis for different use cases, and we have different processes for that.

These processes are mainly focusing on different applications in customer care areas that are supporting the customers in getting support earlier in case they have different questions on a product or they have requests or problems with their article, then they can request different services via an application and RPA processes are handling their requests automatically and providing the service and requesting on internal applications the service that is then executed for the customer.

I am into GBS transformation, global business services transformation, as well as operations activation services. The work scope includes process mining projects, generative AI projects, and managing the transition of processes.

Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer. A separate OCR needs to be brought in if the language is different from English. 

Blue Prism was once the most expensive and advanced, especially when working with Java applications. However, the distinctions between Blue Prism and UiPath are blurring, offering similar advantages. UiPath has features that allow it to read and break down scanned copies into readable text, which is beneficial.

Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators. Blue Prism initially had more security features, differentiating Bluetooth services from UiPath. I am not sure if this difference still exists, but it was stated to be more secure when I began working.

I have been involved in using these tools for around ten years.

I have not raised any technical queries with UiPath, yet I am aware there are many initiatives available. UiPath has a certified partner program.

Positive

I used Blue Prism when I was working with Tech Mahindra Prism around 2017 and onwards. Blue Prism was notably more costly and advanced compared to UiPath at that time.

Setting up a developer environment for UiPath did not take more than 15 to 20 minutes. It was fairly easy and compatible.

Blue Prism is more costly compared to UiPath with regard to robotic licenses and orchestrators.

Before implementing RPA, it is important to conduct a technology assessment to understand the systems' features and technology setup. This information is crucial to prescribing the right solution.

I'd rate the solution nine out of ten.