Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 8.4% |
| Sprout Social | 7.6% |
| HootSuite | 7.5% |
| Other | 76.5% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Zendesk | 4.1 | N/A | 92% | 66 interviewsAdd to research |
| Genesys Cloud CX | 4.4 | N/A | 100% | 12 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Midsize Enterprise | 5 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 18 |
| Large Enterprise | 85 |
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
Sprinklr was previously known as Get Satisfaction, Unified-CXM Platform.
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
| Author info | Rating | Review Summary |
|---|---|---|
| Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life | 4.5 | No summary available |
| Product Marketing Manager at MathWorks | 4.0 | No summary available |
| Contact Center Tech Manager || Building Omni-Channel CC Experience at Misr Digital Innovation | 4.5 | No summary available |
| Social & Digital Media Performance, Senior Manager at Majid Al Futtaim | 4.0 | No summary available |
| Enterprise Sales Manager at Etisalat | 3.5 | I use Sprinklr as a contact center solution to integrate various communication platforms like Facebook, WhatsApp, and email. The AI analytics are valuable, but Sprinklr needs improvement to match the confidence users have in NICE. |
| Senior Application Analyst at a non-profit with 5,001-10,000 employees | 2.5 | No summary available |
| Project and System Specialist at Maytronics Ltd | 4.0 | No summary available |
| Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees | 3.5 | I use Sprinklr primarily for managing customer queries in the crypto space through chat and social media, valuing its customization and automation. While it offers good ROI, improvements are needed in support and BI features, unlike FreshWorks and Zendesk. |
