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Sprinklr Reviews

Vendor: Sprinklr
4.0 out of 5
Badge Ranked 1

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Helped 866,744 peers since 2012

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Sprinklr mindshare

As of September 2025, the mindshare of Sprinklr in the Social CRM category stands at 8.8%, down from 20.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Market Share Distribution
ProductMarket Share (%)
Sprinklr8.8%
HootSuite7.7%
Sprout Social7.3%
Other76.2%
Social CRM

PeerResearch reports based on Sprinklr reviews

TypeTitleDate
CategorySocial CRMSep 6, 2025Download
ProductReviews, tips, and advice from real usersSep 6, 2025Download
ComparisonSprinklr vs Salesforce Marketing CloudSep 6, 2025Download
ComparisonSprinklr vs Qualtrics XM PlatformSep 6, 2025Download
ComparisonSprinklr vs HootSuiteSep 6, 2025Download
Suggested products
TitleRatingMindshareRecommending
Zendesk4.1N/A93%61 interviewsAdd to research
Salesforce Marketing Cloud4.26.7%98%60 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Midsize Enterprise5
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business41
Midsize Enterprise23
Large Enterprise96
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
11%
Energy/Utilities Company
9%
Computer Software Company
9%
Retailer
7%
Educational Organization
6%
Healthcare Company
5%
Non Profit
4%
Performing Arts
4%
Real Estate/Law Firm
4%
University
4%
Legal Firm
4%
Wholesaler/Distributor
4%
Manufacturing Company
4%
Recruiting/Hr Firm
3%
Media Company
3%
Construction Company
3%
Transportation Company
3%
Insurance Company
3%
Comms Service Provider
2%
Government
2%
Logistics Company
2%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Consumer Goods Company
1%
Sports Company
1%
Renewables & Environment Company
1%
Aerospace/Defense Firm
1%
Marketing Services Firm
1%

Compare Sprinklr with alternative products

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Sprinklr customers

Related questions

 
Sprinklr Reviews Summary
Author infoRatingReview Summary
Social & Digital Media Performance, Senior Manager at Majid Al Futtaim4.0No summary available
Enterprise Sales Manager at Etisalat3.5I use Sprinklr as a contact center solution to integrate various communication platforms like Facebook, WhatsApp, and email. The AI analytics are valuable, but Sprinklr needs improvement to match the confidence users have in NICE.
Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life4.5No summary available
Project and System Specialist at Maytronics Ltd4.0No summary available
Product Marketing Manager at MathWorks4.0No summary available
Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees3.5I use Sprinklr primarily for managing customer queries in the crypto space through chat and social media, valuing its customization and automation. While it offers good ROI, improvements are needed in support and BI features, unlike FreshWorks and Zendesk.
Senior Application Analyst at a non-profit with 5,001-10,000 employees2.5No summary available
Contact Center Tech Manager || Building Omni-Channel CC Experience at Misr Digital Innovation4.5No summary available