AI manages customer interactions really well, and the flow becomes easier.
Sprinklr offers valuable customization and custom rule engines, effective AI-managed customer interactions, and an impressive routing engine automation. Integration in one platform is akin to Salesforce for social media, providing robust case management and reporting. However, Sprinklr lacks a live chat system, requires better CRM integration security, demands extensive onboarding, and users suggest including premium support without extra charges. Some prefer alternatives like NICE for confidence in platform use.
