It is easy to invite advocates in to help with community management, plus there are tons of integrations with other customer support products. Essentially, it has everything I need from this type of tool.
Content Manager at a tech services company with 501-1,000 employees
I can invite advocates in to help with community management. It integrates with other customer support products.
Pros and Cons
- "It is easy to invite advocates in to help with community management, plus there are tons of integrations with other customer support products."
What is most valuable?
How has it helped my organization?
Great community software out of the box; no additional modules needed to maintain their system, which is a good sign if your company is comprised of people who aren't, let's say, tech-savvy.
What needs improvement?
Please provide more integrations and cool bots!
For how long have I used the solution?
I have used it for six months.
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What was my experience with deployment of the solution?
We have not encountered any deployment issues.
What do I think about the stability of the solution?
We have not encountered any stability issues.
What do I think about the scalability of the solution?
We have not encountered any scalability issues.
How are customer service and support?
Technical support is excellent.
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
It is easy to use out of the box.
What about the implementation team?
An in-house team implemented it.
What was our ROI?
ROI is 10%.
What's my experience with pricing, setup cost, and licensing?
Get one to try one.
Which other solutions did I evaluate?
Before choosing this product, we evaluated a number of integrations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: August 2026
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