Sprinklr Reviews

I am using it for data analysis in many social media aspects.

We use Sprinklr for customer business and integration purposes. It significantly helps with the automation and labelling of customer inquiries, supports team processes, and provides automated routing for various customer queries.

The most effective feature is the automation of the routing engine. Although it required me to do a lot of work as an admin, it greatly helped the operational side. I can build rules for users, set routing for different types of customer queries, and auto-tagging for marketing purposes. Additionally, the tool has significantly decreased our response times and improved user and customer experiences.

Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.

I have been working with Sprinklr for more than five years.

The solution is stable; I have not experienced any performance issues.

Sprinklr is scalable.

General customer support rates four to five out of ten. Premium support, which is paid, receives a ten out of ten rating. 

The technical support for a complex business model was challenging because the support team did not always understand our specific needs.

Positive

I have worked with various solutions such as Conversocial, Social Engage, and other platforms for social data and support reporting.

The initial setup was complex. We worked step-by-step to build rules with the help of a consultant from Sprinklr, and it took about three months to get everything set up.

It was just me from the client side and one guy from Sprinklr working on the implementation. After setup, there are about one hundred users.

Sprinklr charges fees for onboarding, premium support, and other services, which should ideally be part of the package.

Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly.

I'd rate the solution nine out of ten.

I use it for managing customer service.

The interface is the most valuable feature to me.

There could be more videos on how to use Sprinklr. For example, there could be detailed platform guides explaining everything.

I have used the solution for one and a half years.

The solution is quite stable.

It is quite scalable.

The quality of customer service is good.

Positive

I also use Hootsuite.

I think the initial setup is moderate.

The implementation is done by a team.

I'm not really into working with the pricing. The other team is handling it, so I'm not really sure. I think the pricing is okay for an enterprise.

Sometimes, we use help from the Sprinklr support team. 

The overall product rating is nine out of ten.

It is easy to invite advocates in to help with community management, plus there are tons of integrations with other customer support products. Essentially, it has everything I need from this type of tool.

Great community software out of the box; no additional modules needed to maintain their system, which is a good sign if your company is comprised of people who aren't, let's say, tech-savvy.

Please provide more integrations and cool bots!

I have used it for six months.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is excellent.

We did not previously use a different solution.

It is easy to use out of the box.

An in-house team implemented it.

ROI is 10%.

Get one to try one.

Before choosing this product, we evaluated a number of integrations.