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Freshdesk vs Sprinklr comparison

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2,657 views|2,032 comparisons
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782 views|655 comparisons
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
  • "The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19."
  • "The best system plan is enterprise. It costs basically 79 Euros per agent per month when it's billed annually and 95 Euros per agent per month when it's billed monthly."
  • "We use a licensing model only so we pay for the number of agents we have configured in the system only."
  • "Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed."
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    Questions from the Community
    Top Answer:Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
    Top Answer:We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
    Top Answer:We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
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    Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
    Sprinklr platform, grounded in Social Experience Core, unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences. With the end to-end functionality of the Sprinklr platform - from listening to moderation to advertising, analytics, and more - all customer-facing teams use the same virtual workspace. The Sprinklr platform is built on a single code base, so from its very inception, it was created to have everything work together. Sprinklr is an open platform that connects to legacy systems like Marketo, Salesforce, and Nexgate. Its architecture supports thousands of users, dozens of teams, and the complexity of running 20+ social channels. Grounded in the Social Experience Core, Sprinklr platform provides fundamental step in creating seamless, relevant, and scalable customer experiencesprovide an extensive, unified system to manage your social media program on an enterprise level.
    Learn more about Freshdesk
    Learn more about Sprinklr
    Sample Customers
    Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
    GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
    Top Industries
    Computer Software Company15%
    Healthcare Company8%
    Computer Software Company28%
    Comms Service Provider18%
    Energy/Utilities Company5%
    Computer Software Company30%
    Comms Service Provider16%
    Financial Services Firm9%
    Manufacturing Company7%
    Company Size
    Small Business58%
    Midsize Enterprise16%
    Large Enterprise26%
    Small Business25%
    Midsize Enterprise15%
    Large Enterprise60%
    Small Business23%
    Midsize Enterprise12%
    Large Enterprise65%
    Buyer's Guide
    Adobe Web Experience Management vs. Freshdesk
    July 2022
    Find out what your peers are saying about Adobe Web Experience Management vs. Freshdesk and other solutions. Updated: July 2022.
    611,060 professionals have used our research since 2012.

    Freshdesk is ranked 1st in Customer Experience Management with 10 reviews while Sprinklr is ranked 2nd in Social CRM. Freshdesk is rated 8.4, while Sprinklr is rated 0.0. The top reviewer of Freshdesk writes "Easy to use with great features and helpful technical support". On the other hand, Freshdesk is most compared with ServiceNow, JIRA Service Management, Microsoft Dynamics CRM, ManageEngine ServiceDesk Plus and Jira, whereas Sprinklr is most compared with NICE CXone, Khoros Care, Salesforce Marketing Cloud and Sprout Social.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.