Sprinklr and Salesforce Community Cloud compete in the customer engagement and management space. While Sprinklr has strengths in pricing and customer support, Salesforce Community Cloud is often preferred due to its strong features and integration capabilities.
Features:Sprinklr includes comprehensive social media management, advanced analytics, and customizable dashboards. Salesforce Community Cloud offers collaboration tools, integration capabilities, and powerful CRM functionalities.
Ease of Deployment and Customer Service:Sprinklr provides streamlined deployment focusing on social media configurations and effective customer service support. Salesforce Community Cloud integrates with existing Salesforce environments, with extensive resources and responsive support, making it suitable for Salesforce ecosystem users.
Pricing and ROI:Sprinklr offers competitive pricing with a notable ROI focusing on social media management. Salesforce Community Cloud, despite its higher upfront setup costs, provides significant ROI due to extensive features and integration possibilities.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 14.5% |
| Salesforce Community Cloud | 18.8% |
| Other | 66.7% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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