ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
ServiceNow Now Platform enhances end-user experience with learning materials and intuitive workflows. It offers a strong database, low code environment, automation, and seamless integration with tools like SAP. It supports powerful data management and flexible customization but faces challenges in licensing complexity and technical support. Initial setups require customization; integration with ERP systems needs strengthening. Currently limited to JavaScript, there's a demand for more programming languages to adopt machine learning features.
