ServiceNow Now Platform Pros review quotes

VM
Oct 20, 2020
ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
MK
Jan 26, 2020
The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.
MR
Aug 17, 2022
At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Vishal Savajiani - PeerSpot reviewer
Nov 21, 2023
It is an absolutely scalable solution.
ST
Oct 5, 2019
Learning materials, such as online courses, are readily available.
MS
Sep 10, 2019
We have seen a big improvement in the experience that we want to create for our end users.
Ramamohana Reddy Marapareddy - PeerSpot reviewer
Jun 6, 2023
In ServiceNow, the best features are the reports. We have more options there.
YashShah - PeerSpot reviewer
Oct 4, 2022
What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.
JS
Nov 1, 2023
It is a stable solution...It is a scalable solution.
JP
Feb 16, 2020
This is a development platform that provides us with a strong database and a low code environment.
 

ServiceNow Now Platform Cons review quotes

VM
Oct 20, 2020
The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement.
MK
Jan 26, 2020
The pricing model is complex and needs to be both lowered and simplified.
MR
Aug 17, 2022
ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Vishal Savajiani - PeerSpot reviewer
Nov 21, 2023
ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required.
ST
Oct 5, 2019
The licensing for this solution, with respect to the user, needs to be improved.
MS
Sep 10, 2019
We would like to see AI used to automate some of the functionality in this solution.
Ramamohana Reddy Marapareddy - PeerSpot reviewer
Jun 6, 2023
When it comes to integration, it can be complex compared to other tools I'm currently using.
YashShah - PeerSpot reviewer
Oct 4, 2022
What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.
JS
Nov 1, 2023
In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements.
JP
Feb 16, 2020
The basic reporting system is rather static.