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ServiceNow Now Platform pros and cons

Vendor: ServiceNow

4.2 out of 5

51 reviews
98% willing to recommend

Pros & Cons summary

ServiceNow Now Platform offers seamless integration enhancing workflow automation with applications. It is customizable and scalable for specific needs, featuring robust data and IT service management capabilities. The platform ensures stable operation and provides learning resources for effective user training. Despite advantages, licensing is complex, AI needs improvements, small companies find it expensive, and initial setup is complicated, affecting adoption and integration with tools like Visual Studio.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

ServiceNow Now Platform provides seamless integration with various applications, enhancing workflow automation and simplifying processes.

It is highly customizable and scalable, allowing users to build and modify the platform according to their specific needs.

The platform offers powerful features for data management and IT service management, making it a preferred choice for businesses.

ServiceNow Now Platform supports a stable and reliable operation, ensuring a positive experience for users across different industries.

Learning resources, such as online courses, facilitate user training and skill development in utilizing the platform effectively.

CONS

Licensing and pricing models need improvement as they are complex and have hidden costs.

AI and automation features require enhancement to reduce RPA costs and improve platform accessibility.

Integration with external systems, such as Power BI and AI platforms, should be improved.

The platform is expensive, making it difficult for smaller companies to adopt, and reducing costs could improve customer response.

Initial setup and testing processes are complicated and need simplification and better integration with tools like Visual Studio.

ServiceNow Now Platform Pros review quotes

Vishal Savajiani

Senior Analyst at DXC Technology

Mar 10, 2026

You can develop anything whatever you want on ServiceNow Now Platform.

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Assistant Manager at a tech vendor with 10,001+ employees

Nov 18, 2025

ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions.

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SiddharthZunjarrao

Associate Director at KPMG India

Nov 12, 2024

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred.

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ServiceNow Now Platform

Free Report: ServiceNow Now Platform Reviews and More

Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

908,877 professionals have used our research since 2012.

SR

Srivathsa Ramachandran

Associate director at Accenture

Aug 1, 2025

What I appreciate best about ServiceNow Now Platform is that they are self-sufficient, they have a good ecosystem built around it, and they integrate with a lot of standard partners, which is a great thing to talk about.

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reviewer2675172

Product Owner at a computer software company with 51-200 employees

Mar 20, 2025

ServiceNow Now Platform is very powerful in terms of data management.

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Service Now Developer at Bangmetric services pvt ltd

Sep 16, 2024

The primary feature we find valuable is data management.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

May 31, 2024

The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform.

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Chief Digital Officer at Cipher7

Mar 14, 2024

The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance.

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reviewer2279184

Vice President at a financial services firm with 10,001+ employees

Jul 8, 2024

It is a very stable solution.

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Director, Core Engineering Services at Nike

Mar 7, 2024

It is a stable solution...It is a scalable solution.

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Show 10 more reviews (out of 48)

ServiceNow Now Platform Cons review quotes

Vishal Savajiani

Senior Analyst at DXC Technology

Mar 10, 2026

However, nothing can be ideal, so there is a scope of improvement.

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Assistant Manager at a tech vendor with 10,001+ employees

Nov 18, 2025

I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better.

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SiddharthZunjarrao

Associate Director at KPMG India

Nov 12, 2024

The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes.

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ServiceNow Now Platform

Free Report: ServiceNow Now Platform Reviews and More

Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

908,877 professionals have used our research since 2012.

SR

Srivathsa Ramachandran

Associate director at Accenture

Aug 1, 2025

What could be improved in ServiceNow Now Platform is the availability of skill sets; for some reason, we don't get too many people who know this technology easily.

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reviewer2675172

Product Owner at a computer software company with 51-200 employees

Mar 20, 2025

The user interface could be modernized and made more attractive for users.

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Service Now Developer at Bangmetric services pvt ltd

Sep 16, 2024

If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

May 31, 2024

The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations.

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Chief Digital Officer at Cipher7

Mar 14, 2024

Simplifying the user interface for both users and administrators is key. It is not very intuitive.

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reviewer2279184

Vice President at a financial services firm with 10,001+ employees

Jul 8, 2024

The number of API calls processed by the tool, specifically when the API calls increase, will cause a lot of load on the platform, and it tends to not work very efficiently.

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Director, Core Engineering Services at Nike

Mar 7, 2024

There are a few areas of concern when it comes to the product's support team where improvements are required.

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Show 10 more reviews (out of 48)

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See all alternatives

Product Categories

Product Categories

Rapid Application Development Software

Low-Code Development Platforms

No-Code Development Platforms

Business Orchestration and Automation Technologies

Popular Comparisons

Popular Comparisons

ServiceNow vs ServiceNow Now Platform

UiPath Platform vs ServiceNow Now Platform

Pega Platform vs ServiceNow Now Platform

Appian vs ServiceNow Now Platform

Microsoft Power Automate vs ServiceNow Now Platform

Bizagi vs ServiceNow Now Platform

Microsoft Power Apps vs ServiceNow Now Platform

Mendix vs ServiceNow Now Platform

Salesforce Platform vs ServiceNow Now Platform

n8n vs ServiceNow Now Platform

OutSystems vs ServiceNow Now Platform

Oracle Application Express (APEX) vs ServiceNow Now Platform

Hyland OnBase vs ServiceNow Now Platform

GitHub CoPilot vs ServiceNow Now Platform

SS&C Blue Prism vs ServiceNow Now Platform

See all alternatives

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