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Microsoft Azure App Service vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Microsoft Azure App Service provides cost savings and value through resource reduction and ease of use, enhancing financial outcomes.
Sentiment score
6.8
ServiceNow provides ROI through metrics, AI tools, and efficiency, benefiting larger enterprises despite cost concerns for smaller ones.
 

Customer Service

Sentiment score
6.2
Microsoft Azure App Service support is mixed; responses vary, premium plans help, but costs and regional differences impact satisfaction.
Sentiment score
7.2
ServiceNow technical support is highly rated but lacks in basic support, often relying on internal teams for quick assistance.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Microsoft provides support for a lot of add-on or customized integration requests.
 

Scalability Issues

Sentiment score
7.7
Microsoft Azure App Service excels in flexibility and scalability, supporting growth with user-friendly management despite potential infrastructure limitations.
Sentiment score
7.9
ServiceNow Now Platform is scalable, integrates seamlessly, supports thousands of users, and offers flexibility with straightforward licensing.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
8.2
Microsoft Azure App Service is praised for its reliability, though some users experience network issues and occasional testing errors.
Sentiment score
8.4
EMEA users praise ServiceNow Now Platform for 99.9% reliability, consistent uptime, multilingual support, and seamless daily performance.
I find Microsoft Azure App Service to be quite stable.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

Microsoft Azure App Service requires UI clarity, improved scaling, cost management, better support, network integration, and enhanced logging tools.
ServiceNow users seek better licensing clarity, UI, integration, programming support, and technical support due to cost and customization issues.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
We will redefine our logic, and our development and infrastructure teams will discuss and improve the performance of requests and address time-consuming processes.
Microsoft's support and technical aspects like installation complexity could use enhancement.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

Enterprise users of Microsoft Azure App Service experience mixed pricing, with affordability affected by scaling, workload, and regional differences.
ServiceNow is costly due to variable licensing and module fees, making it less flexible for smaller organizations.
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
It is an expensive product, primarily due to the licensing fees.
Pricing is a concern.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
 

Valuable Features

Microsoft Azure App Service offers scalable, efficient global access with easy deployment, security, and flexible resource management for developers.
ServiceNow Platform enhances efficiency with workflow automation, integration, scalability, and user-friendly interfaces for comprehensive service management.
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The product is easy to maintain and deploy.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
46
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Low-Code Development Platforms (8th), No-Code Development Platforms (4th)
 

Mindshare comparison

As of June 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.2%, down from 3.6% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Ajit Chandra - PeerSpot reviewer
Streamlined development and robust SDK integration with auto and vertical scaling
The main area that requires improvement is the function apps and logic apps, specifically from a VNet integration standpoint. When running in private network configurations, Logic Apps do not fulfill most of the requirements. Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.
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856,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
8%
Government
8%
Financial Services Firm
16%
Government
10%
Computer Software Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
experian, beachbody, health partners
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow Now Platform and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.