Microsoft Azure App Service vs ServiceNow Now Platform comparison

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Executive Summary

We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Azure App Service vs. ServiceNow Now Platform Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution can scale.""It's very easy to use. That's one of the advantages for the business, that you don't need to struggle to configure your website and your app service. Microsoft made sure to make it stable and very easy to configure.""It's a platform as a service, so we don't have to manage the infrastructure to hold the websites.""The cost is reasonable.""It allows you to host your App Service on Azure and provides the ability to bypass online.""I'm a decision-maker, not a technician. From my perspective, the most significant advantage is that Azure is a one-stop shop. Everything we needed was included in the Microsoft Agreement. During COVID, it was the most convenient and most straightforward decision.""Debugging using Application Insights is a valuable feature.""This solution is easy to deploy."

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"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.""The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned.""ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit.""The solution is very comprehensive.""At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.""It is a stable solution...It is a scalable solution.""ITOM Discovery is a great feature.""The tool is generally easy to use, making it a very user-friendly product."

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Cons
"I would like to see some improvement in the UI/UX design, to make navigation of this solution more user friendly. For example, it could contain more explicit information on each of the features.""There are no issues with the solution.""Microsoft Azure App Service needs some improvement in the scaling area.""It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service.""When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved.""In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment.""Can be improved by increasing the number of data centres worldwide.""If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."

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"The solution is very expensive.""The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform.""In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements.""What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.""ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required.""When it comes to integration, it can be complex compared to other tools I'm currently using.""This platform is used more by large companies because it is a little bit expensive.""There are a few areas of concern when it comes to the product's support team where improvements are required."

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Pricing and Cost Advice
  • "Azure doesn't cost as much as other services."
  • "Less than USD $100 per month."
  • "We have no complaints about the pricing."
  • "Azure App Service is expensive compared to its competitors, especially its cloud-only version."
  • "Where there are different customer sizes, some customers consume $5,000 US dollars per month. I have some customers who pay and consume more than $20,000 US dollars per month, for example. It is determined by customer sizes and requirements, which vary from month to month."
  • "The pricing and cost of this solution depends on the use and needs of a business."
  • "On a scale of one to five, with one being expensive and five being competitive, I would rate this solution as a four."
  • "The pricing for this solution is set in tiers, with the overall cost depending on the features that are required. I would advise organizations to have a detailed look at the functions they need, to ensure that they are in the correct pricing tier."
  • More Microsoft Azure App Service Pricing and Cost Advice →

  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."
  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • "It is expensive only."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer to… more »
    Top Answer:I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, which… more »
    Top Answer:The primary and standout feature is ease of deployment.
    Top Answer:Scalability-wise, it is a very good solution.
    Top Answer:Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides.
    Top Answer:I have not yet seen an area where the solution needs improvement. I have not yet seen an area where additional functionalities are required in the solution. In my company, we have not come across a… more »
    Ranking
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    5,089
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    Average Words per Review
    528
    Rating
    8.3
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    8.6
    Comparisons
    Also Known As
    Azure App Service, MS Azure App Service
    Learn More
    Overview

    Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.

    Microsoft Azure App Service Benefits

    Some of the benefits that come from using Microsoft Azure App Service include:

    • A high level of security. Microsoft Azure App Service comes with enterprise-level and industry-standard SLAs through the use of PCI security standards. Users can go about developing their applications without having to worry about exposure to security risks. Microsoft Azure App Service keeps the application development process secure so that all that users have to worry about is creating their application.
    • Collaborate and develop applications from anywhere. Teams that are spread out across the globe can collaborate and build applications from anywhere that they happen to be. Microsoft’s global data center is a cloud hub that developers can take advantage of to connect their teams if they are located in disparate locations. It can handle all of a developer's application hosting needs.
    • Multi-format and multi-lingual support. Microsoft Azure App Service supports both physical machine and virtual machine formats. In addition, it also supports a variety of different programming languages.
    • Utilize pre-fabricated templates. Microsoft Azure App Service gives developers access to an extensive list of templates. These can both ease the process of planning the development of applications by providing developers with ideas and make it easier for the developers to build them.

    Microsoft Azure App Service Features

    Some of the many useful features Microsoft Azure App Service has to offer include:

    When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:

    • Manual or automatic auto-scaling capabilities. Microsoft Azure App Service enables developers to control how their applications auto-scale. Developers can employ the auto-scaling feature by hand or set it so that it automatically rescales according to their needs.
    • IDE integrations. Microsoft Azure App Service can easily integrate with various IDE software solutions. This gives developers access to many analytic, debugging, and monitoring options.
    • Deployment slots. These are virtual spaces where developers can test and deploy new versions of their applications while working on them. This feature allows developers to resolve any issues before the new version of the application is put into production.

    Reviews from Real Users

    Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.

    Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”

    Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:


    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.


    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.


    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.


    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.


    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.


    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.


    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.


    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.


    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.


    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:


    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.


    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.


    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.


    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.


    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Sample Customers
    Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
    experian, beachbody, health partners
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Energy/Utilities Company14%
    Financial Services Firm14%
    Construction Company9%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company38%
    Retailer14%
    Manufacturing Company10%
    Government10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company9%
    Government9%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise5%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    REVIEWERS
    Small Business22%
    Midsize Enterprise8%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    Microsoft Azure App Service vs. ServiceNow Now Platform
    March 2024
    Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow Now Platform and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 31 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), ServiceNow, Pega BPM and OutSystems, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Mendix and Bizagi. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.

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    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.