Microsoft Azure App Service vs ServiceNow Now Platform comparison

You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Azure App Service vs. ServiceNow Now Platform Report (Updated: May 2023).
708,544 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"App Service's best features are that it can be scaled easily and it includes Kudu.""What I found most valuable in Microsoft Azure App Service is that it's a PaaS. I also like that it supports Docker and multiple frameworks so that you can work on Java, Ruby on Rails, PHP, and Python.""This solution is easy to deploy.""It is the best because it's easy to use, and there's a plan for every type of workload.""The solution overall is very good.""The most valuable feature is the ability to scale the application.""The most valuable feature is that it's an ideal solution when it comes to lifting and shifting monolithic applications from on-premises to Azure Cloud. It allows for a quick shift into the cloud without having to analyze and design very specific infrastructure and services for monolithic applications hosted primarily on-premises. Let's say that the team does not want to really redesign monoliths in a microservices-based application and that they want to make a quick move towards adopting the cloud tech stack. Then, Microsoft Azure App Service is probably the best option.""The technical support from Microsoft Azure App Service is good."

More Microsoft Azure App Service Pros →

"Now Platform's best features are collaboration, configurability, and customizability.""At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.""The initial setup is very straightforward.""ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit.""ITOM Discovery is a great feature.""It is a scalable and a stable platform.""The incident management has been the most useful feature for us.""What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

More ServiceNow Now Platform Pros →

"There are no issues with the solution.""The pricing is average. It could be lower.""Microsoft Azure App Service could improve by having better integration with on-premise solutions.""Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support.""The solution is somewhat expensive.""Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service.""It would be fantastic if Microsoft morphed after my exit service, removing it from subscriptions and moving it to different regions, especially for that service.""There is still room for improvement in terms of the maturity of the solution. Everything is available that we need, but the issue is that they are still upgrading. Even though they have Azure applications and automation services, they still need to mature more. There are many things that need to mature and the road map for this is quite long, taking another three to eight years to have a mature solution."

More Microsoft Azure App Service Cons →

"The UI and mobile UI need to be improved.""ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.""The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform.""Bug and defect management are not available in ServiceNow.""It's not quick or cheap.""It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier.""What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.""The initial setup requires a lot of customization based on the individual company's processes."

More ServiceNow Now Platform Cons →

Pricing and Cost Advice
  • "Azure App Service is expensive compared to its competitors, especially its cloud-only version."
  • "Where there are different customer sizes, some customers consume $5,000 US dollars per month. I have some customers who pay and consume more than $20,000 US dollars per month, for example. It is determined by customer sizes and requirements, which vary from month to month."
  • "The pricing and cost of this solution depends on the use and needs of a business."
  • "On a scale of one to five, with one being expensive and five being competitive, I would rate this solution as a four."
  • "The pricing for this solution is set in tiers, with the overall cost depending on the features that are required. I would advise organizations to have a detailed look at the functions they need, to ensure that they are in the correct pricing tier."
  • "The cost depends on the App Service plan that you choose. There are a number of tiers available."
  • "The pricing for Microsoft Azure App Service is per hour, and you're billed per hour, and it depends on the plan you're using. Each plan can host up to a minimum of four to eight applications at a time, so the pricing is quite okay with how I use Microsoft Azure App Service currently, but with the little testing I've done, I saw that some other regions tend to be costlier than others. If the same SLE is delivered for all services, there should be a way to make the prices parallel across regions. Having more transparent pricing for Microsoft Azure App Service would give customers more comfort."
  • "Microsoft Azure App Service is an expensive platform, but it depends on the data ingestion. There's a pay-as-you-go plan and a savings plan for compute, but total costs depend on data ingestion and disk space. For high performance, security, and isolation, Microsoft offers a disk space of 1 TB, with a pay-as-you-go price of $40 per hour, if I'm not mistaken."
  • More Microsoft Azure App Service Pricing and Cost Advice →

  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • More ServiceNow Now Platform Pricing and Cost Advice →

    Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
    708,544 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer to… more »
    Top Answer:I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, which… more »
    Top Answer:The most beneficial aspect of Microsoft Azure App Service is its automated DevOps deployment, which includes configurations that ensure secure connections to key vault and database resources.
    Top Answer:It can integrate anywhere, and you can make any kind of workflow.
    Top Answer:Compared to Jira, ServiceNow is too heavy. It's not user-friendly. The solution isn't ideal for non-technical people. It's not quick or cheap. While it is very customizable, it's hard to get there… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    Azure App Service, MS Azure App Service
    Learn More

    Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.

    Microsoft Azure App Service Benefits

    Some of the benefits that come from using Microsoft Azure App Service include:

    • A high level of security. Microsoft Azure App Service comes with enterprise-level and industry-standard SLAs through the use of PCI security standards. Users can go about developing their applications without having to worry about exposure to security risks. Microsoft Azure App Service keeps the application development process secure so that all that users have to worry about is creating their application.
    • Collaborate and develop applications from anywhere. Teams that are spread out across the globe can collaborate and build applications from anywhere that they happen to be. Microsoft’s global data center is a cloud hub that developers can take advantage of to connect their teams if they are located in disparate locations. It can handle all of a developer's application hosting needs.
    • Multi-format and multi-lingual support. Microsoft Azure App Service supports both physical machine and virtual machine formats. In addition, it also supports a variety of different programming languages.
    • Utilize pre-fabricated templates. Microsoft Azure App Service gives developers access to an extensive list of templates. These can both ease the process of planning the development of applications by providing developers with ideas and make it easier for the developers to build them.

    Microsoft Azure App Service Features

    Some of the many useful features Microsoft Azure App Service has to offer include:

    When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:

    • Manual or automatic auto-scaling capabilities. Microsoft Azure App Service enables developers to control how their applications auto-scale. Developers can employ the auto-scaling feature by hand or set it so that it automatically rescales according to their needs.
    • IDE integrations. Microsoft Azure App Service can easily integrate with various IDE software solutions. This gives developers access to many analytic, debugging, and monitoring options.
    • Deployment slots. These are virtual spaces where developers can test and deploy new versions of their applications while working on them. This feature allows developers to resolve any issues before the new version of the application is put into production.

    Reviews from Real Users

    Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.

    Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”

    Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:

    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.

    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.

    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.

    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.

    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.

    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.

    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.

    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.

    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.

    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:

    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.

    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.

    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.

    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.

    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Learn more about Microsoft Azure App Service
    Learn more about ServiceNow Now Platform
    Sample Customers
    Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
    experian, beachbody, health partners
    Top Industries
    Energy/Utilities Company17%
    Computer Software Company17%
    Construction Company11%
    Financial Services Firm11%
    Computer Software Company15%
    Financial Services Firm9%
    Manufacturing Company6%
    Computer Software Company33%
    Manufacturing Company17%
    Real Estate/Law Firm8%
    Computer Software Company17%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    Small Business24%
    Midsize Enterprise3%
    Large Enterprise74%
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise69%
    Small Business17%
    Midsize Enterprise4%
    Large Enterprise78%
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    Buyer's Guide
    Microsoft Azure App Service vs. ServiceNow Now Platform
    May 2023
    Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow Now Platform and other solutions. Updated: May 2023.
    708,544 professionals have used our research since 2012.

    Microsoft Azure App Service is ranked 9th in Rapid Application Development Software with 26 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 13 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "Lets you manage security more efficiently, and supports multiple frameworks, but has limited multi-language support and integration". On the other hand, the top reviewer of ServiceNow Now Platform writes "Scalable and uniquely versatile, letting you leverage any part of it to any other application, anywhere". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, ServiceNow and Adobe ColdFusion, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, Salesforce Platform, Mendix and OpenText AppWorks. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.