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Microsoft Azure App Service vs ServiceNow Now Platform comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Azure App Service vs. ServiceNow Now Platform report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"It's a platform as a service, so we don't have to manage the infrastructure to hold the websites.""The cost is reasonable.""The technical support from Microsoft Azure App Service is good.""The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance.""The Logic Apps and Azure functions are very robust.""The feature I find most valuable is the 'Diagnose and Solve problem' function. This not only allows us to fix a problem, but also to generate analytics on why the issue occurred.""The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better.""We are able to do millions of things simultaneously."

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"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.""The simplicity is great.""ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.""The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned.""Now Platform's best features are collaboration, configurability, and customizability.""The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue.""The incident management has been the most useful feature for us."

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"Initially, there were some rare instances when the server went down because it was deployed on Linux.""The solution needs better integration capabilities on the network side.""The logging and monitoring could improve in Microsoft Azure App Service.""Can be improved by increasing the number of data centres worldwide.""Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service.""I would like to see some improvement in the UI/UX design, to make navigation of this solution more user friendly. For example, it could contain more explicit information on each of the features.""If you're on the cloud, you just get a web interface without much detail for additional configuration or the authority to configure the root or system-level configuration.""The configuration is slow without understanding the systematic process."

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"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform.""ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement.""The initial setup requires a lot of customization based on the individual company's processes.""The price is a bit high and can be a bit of a barrier for some customers.""The reporting capabilities need to be improved, otherwise we need to pay for performance analytics.""The UI and mobile UI need to be improved.""The solution doesn't allow users to create custom tables, which would be a big improvement."

More ServiceNow Now Platform Cons →

Pricing and Cost Advice
  • "We have no complaints about the pricing."
  • "Azure App Service is expensive compared to its competitors, especially its cloud-only version."
  • "Where there are different customer sizes, some customers consume $5,000 US dollars per month. I have some customers who pay and consume more than $20,000 US dollars per month, for example. It is determined by customer sizes and requirements, which vary from month to month."
  • "The pricing and cost of this solution depends on the use and needs of a business."
  • "On a scale of one to five, with one being expensive and five being competitive, I would rate this solution as a four."
  • "The pricing for this solution is set in tiers, with the overall cost depending on the features that are required. I would advise organizations to have a detailed look at the functions they need, to ensure that they are in the correct pricing tier."
  • "The cost depends on the App Service plan that you choose. There are a number of tiers available."
  • "The pricing for Microsoft Azure App Service is per hour, and you're billed per hour, and it depends on the plan you're using. Each plan can host up to a minimum of four to eight applications at a time, so the pricing is quite okay with how I use Microsoft Azure App Service currently, but with the little testing I've done, I saw that some other regions tend to be costlier than others. If the same SLE is delivered for all services, there should be a way to make the prices parallel across regions. Having more transparent pricing for Microsoft Azure App Service would give customers more comfort."
  • More Microsoft Azure App Service Pricing and Cost Advice →

  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer to… more »
    Top Answer:I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, which… more »
    Top Answer:Debugging using Application Insights is a valuable feature.
    Top Answer:ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
    Top Answer:As for what can be improved, the licensing and the pricing models are confusing. At least I found it a bit confusing. There are a lot of hidden costs in all these. It's a bit costly. But as a cloud… more »
    Top Answer:Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of… more »
    Average Words per Review
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    Also Known As
    Azure App Service, MS Azure App Service
    Learn More

    Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.

    Microsoft Azure App Service Benefits

    Some of the benefits that come from using Microsoft Azure App Service include:

    • A high level of security. Microsoft Azure App Service comes with enterprise-level and industry-standard SLAs through the use of PCI security standards. Users can go about developing their applications without having to worry about exposure to security risks. Microsoft Azure App Service keeps the application development process secure so that all that users have to worry about is creating their application.
    • Collaborate and develop applications from anywhere. Teams that are spread out across the globe can collaborate and build applications from anywhere that they happen to be. Microsoft’s global data center is a cloud hub that developers can take advantage of to connect their teams if they are located in disparate locations. It can handle all of a developer's application hosting needs.
    • Multi-format and multi-lingual support. Microsoft Azure App Service supports both physical machine and virtual machine formats. In addition, it also supports a variety of different programming languages.
    • Utilize pre-fabricated templates. Microsoft Azure App Service gives developers access to an extensive list of templates. These can both ease the process of planning the development of applications by providing developers with ideas and make it easier for the developers to build them.

    Microsoft Azure App Service Features

    Some of the many useful features Microsoft Azure App Service has to offer include:

    When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:

    • Manual or automatic auto-scaling capabilities. Microsoft Azure App Service enables developers to control how their applications auto-scale. Developers can employ the auto-scaling feature by hand or set it so that it automatically rescales according to their needs.
    • IDE integrations. Microsoft Azure App Service can easily integrate with various IDE software solutions. This gives developers access to many analytic, debugging, and monitoring options.
    • Deployment slots. These are virtual spaces where developers can test and deploy new versions of their applications while working on them. This feature allows developers to resolve any issues before the new version of the application is put into production.

    Reviews from Real Users

    Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.

    Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”

    Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    As a purpose-driven company, making work, work better for people guides everything we do.

    Learn more about Microsoft Azure App Service
    Learn more about ServiceNow Now Platform
    Sample Customers
    Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
    experian, beachbody, health partners
    Top Industries
    Energy/Utilities Company22%
    Consumer Goods Company11%
    Construction Company11%
    Mining And Metals Company11%
    Computer Software Company17%
    Comms Service Provider13%
    Manufacturing Company6%
    Computer Software Company38%
    Manufacturing Company13%
    Real Estate/Law Firm13%
    Computer Software Company23%
    Comms Service Provider10%
    Financial Services Firm9%
    Company Size
    Small Business29%
    Midsize Enterprise8%
    Large Enterprise63%
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise71%
    Small Business11%
    Midsize Enterprise5%
    Large Enterprise84%
    Small Business15%
    Midsize Enterprise14%
    Large Enterprise70%
    Buyer's Guide
    Microsoft Azure App Service vs. ServiceNow Now Platform
    September 2022
    Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow Now Platform and other solutions. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    Microsoft Azure App Service is ranked 9th in Rapid Application Development Software with 15 reviews while ServiceNow Now Platform is ranked 12th in Rapid Application Development Software with 8 reviews. Microsoft Azure App Service is rated 8.6, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "Good backup and restore, with vertical, horizontal, and DEV scaling options". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, ServiceNow and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, Oracle Application Express (APEX), Salesforce Platform and Mendix. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.