In the realm of cloud services and IT management, Microsoft Azure App Service and ServiceNow Now Platform are notable competitors. While Azure App Service excels in scalability and integration with Microsoft products, ServiceNow shines in automation and service management, positioning Azure App Service slightly ahead in flexibility and ease of deployment.
Features: Azure App Service champions scalability, allowing applications to scale up and down effortlessly. Its integration with Microsoft products ensures seamless connectivity within the ecosystem. Automatic upgrades provide continuous updates without manual intervention. ServiceNow Now Platform specializes in workflow automation, enabling complex workflows with minimal effort. Its incident management features offer robust solutions for tracking and resolving IT issues efficiently. The platform supports multiple modules for comprehensive service management capabilities.
Room for Improvement: For Azure App Service, users request enhanced cost management tools and more efficient integration options. They also identify room for improvement in network stability and the quality of technical support responses. ServiceNow users find the platform's pricing high and the licensing model complex. There is a call for more integration capabilities, improved AI features, and a simplified user interface.
Ease of Deployment and Customer Service: Azure App Service is praised for its straightforward deployment process across diverse cloud options, though customer support is inconsistent, leading to occasional delays. ServiceNow offers various deployment options, including hybrid solutions that provide flexibility. However, customer service, while knowledgeable, can be expensive and lacking in speed and efficiency.
Pricing and ROI: Azure App Service provides flexible pricing tiers suitable for development and testing, though advanced tiers might become pricey compared to competitors. ROI is generally perceived as positive due to scalability and integration ease. ServiceNow's pricing is higher, often requiring additional costs for modules and custom development. Although the ROI is seen as less predictable, its comprehensive service management justifies the expenditure for many users.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Microsoft provides support for a lot of add-on or customized integration requests.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I find Microsoft Azure App Service to be quite stable.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
We will redefine our logic, and our development and infrastructure teams will discuss and improve the performance of requests and address time-consuming processes.
Microsoft's support and technical aspects like installation complexity could use enhancement.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
It is an expensive product, primarily due to the licensing fees.
Pricing is a concern.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The product is easy to maintain and deploy.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.
Microsoft Azure App Service Benefits
Some of the benefits that come from using Microsoft Azure App Service include:
Microsoft Azure App Service Features
Some of the many useful features Microsoft Azure App Service has to offer include:
When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:
Reviews from Real Users
Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.
Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”
Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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