We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Checking out or extracting a report is just a click away."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"The solution's stability is fine. There are no issues with Salesforce's stability."
"The presentation is clear and easy to comprehend."
"The solution can scale."
"They are already beginning to implement generative AI."
"It is very modular in approach. It is very light, and it can be used on various devices. It could be used on an Android phone or a laptop, which makes it good for the sales team on the road."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"The initial setup is very straightforward."
"ITOM Discovery is a great feature."
"The main reason that people use ServiceNow is that performance is very good."
"It can integrate anywhere, and you can make any kind of workflow."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"Scalability-wise, it is a very good solution."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"They have some limitations as a cloud solution."
"The initial setup is rather complex."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"The solution's UI is horrible."
"They should provide access to data quality tips and tricks to make it better."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The UI is very bad and needs to be updated."
"The UI is not intuitive."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The basic reporting system is rather static."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Pega BPM. See our Salesforce Platform vs. ServiceNow Now Platform report.
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