We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Easy to integrate with third-party applications."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Identifies better ways to license software or eliminate unused software to save money."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It is an absolutely scalable solution."
"The incident management has been the most useful feature for us."
"The product's most advantageous feature is platform innovation."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"Learning materials, such as online courses, are readily available."
"The integration with other tools is pretty good."
"Assignment Group history is really important to me."
"I have a problem with the way the solution's price is calculated."
"Complexities in the organization made the initial deployment complex."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The interface is not user-friendly."
"The interface requires an upgrade."
"Very expensive."
"The setup was time-consuming and required a lot of internal resources."
"The product should be integrated with Power BI."
"The basic reporting system is rather static."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The UI is very bad and needs to be updated."
"The price is a bit high and can be a bit of a barrier for some customers."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our ServiceNow vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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