ServiceNow Now Platform Reviews

Name: ServiceNow Now Platform
Brand: ServiceNow
Rating: 4 (16 reviews)

4.3 out of 5

16 reviews

What is ServiceNow Now Platform?UNIXBusinessApplication
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ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

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Buyer's Guide

ServiceNow Now Platform

September 2023

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Featured reviews

Ramamohana Reddy Marapareddy

Practice Lead at Saasify

Jun 6, 2023

What is our primary use case The primary use cases included configuration. From the basic configuration to ServiceNow, I used it to design workflows, business tools, and access control. Overall, it involved configurations, workflows, templates, and catalog management. I worked at the…

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YashShah

Sr Software Developer at a university with 5,001-10,000 employees

Oct 4, 2022

What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.

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KrishnaPrasad1

Principal Consultant at TAG

Nov 8, 2022

This is a leading product in the market with all the features. It's important to understand your business requirements and how the ServiceNow Platform will sit in a particular solution portfolio because it's an expensive product. The returns should be worth the cost. A price can't be put on everything but there should be some value added to customers. Not every company is an IT giant with 100,000 employees. The ROI should be there, even for small or medium-scale organizations. That is not the case currently. Other solutions are catching up to ServiceNow and they need to pick up their game. As a result, I rate this product seven out of 10.

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Pricing

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

Valuable Features

"We have seen a big improvement in the experience that we want to create for our end users."
"Learning materials, such as online courses, are readily available."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."

Room For Improvement

"We would like to see AI used to automate some of the functionality in this solution."
"The licensing for this solution, with respect to the user, needs to be improved."
"The pricing model is complex and needs to be both lowered and simplified."

Pricing

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

Valuable Features

"We have seen a big improvement in the experience that we want to create for our end users."
"Learning materials, such as online courses, are readily available."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."

Room For Improvement

"We would like to see AI used to automate some of the functionality in this solution."
"The licensing for this solution, with respect to the user, needs to be improved."
"The pricing model is complex and needs to be both lowered and simplified."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Now Platform Buyer's Guide for additional reliable information.

Learn more about ServiceNow Now Platform

ServiceNow Now Platform Features

ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:

Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.

Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.

Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.

Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.

Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.

Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.

Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.

Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.

Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.

ServiceNow Now Platform Benefits

There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:

Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.

Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.

Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.

Reviews from Real Users

ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.

Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

ServiceNow Now Platform is the #3 ranked solution in top No-Code Development Platforms, #11 ranked solution in top Low-Code Development Platforms, and #12 ranked solution in top Rapid Application Development Software. PeerSpot users give ServiceNow Now Platform an average rating of 8.6 out of 10. ServiceNow Now Platform is most commonly compared to Microsoft Power Apps: ServiceNow Now Platform vs Microsoft Power Apps. ServiceNow Now Platform is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.