ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.
Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.
Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.
Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.
Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.
Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.
Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.
Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.
Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.
Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.
Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.
Reviews from Real Users
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
ServiceNow Now Platform is the #3 ranked solution in top No-Code Development Platforms
, #11 ranked solution in top Low-Code Development Platforms
, and #12 ranked solution in top Rapid Application Development Software
. PeerSpot users give ServiceNow Now Platform an average rating of 8.6 out of 10. ServiceNow Now Platform is most commonly compared to Microsoft Power Apps:
ServiceNow Now Platform vs Microsoft Power Apps
. ServiceNow Now Platform is popular among the large enterprise segment,
accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
computer software company, accounting for 15% of all views.