IT Central Station is now PeerSpot: Here's why

Sauce Labs Pros

Joel Alonzo - PeerSpot reviewer
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should.
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Savio De Souza - PeerSpot reviewer
Sr. IT Architect at a healthcare company with 10,001+ employees
Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve.
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RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.
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Buyer's Guide
Sauce Labs
June 2022
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,713 professionals have used our research since 2012.
AM
Engineer at a pharma/biotech company with 10,001+ employees
Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys.
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CC
Software Developer Engineer in Test at a retailer with 5,001-10,000 employees
Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD.
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Hassan Radi - PeerSpot reviewer
Head of Automation R&D at Applause
They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place.
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SM
Sr Staff Software Engineer, QA Enablement at a tech vendor with 501-1,000 employees
The most valuable feature is cross-browser, cross-OS, cross-mobile device testing.
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AD
Senior Manager - Software QA at a hospitality company with 10,001+ employees
From an infrastructure support perspective, the number of VMs, browsers installations and versions that we would be maintaining without Sauce Labs would be a lot. This includes not only the infrastructure costs, but also the maintenance costs and people's time. The labor cost associated with maintaining all of that would be considerably high. In terms of efficiency, having concurrent VMs with various browser combinations available has allowed us to run multiple executions by all our teams.
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JoseMorales2 - PeerSpot reviewer
Automation Architect at a hospitality company with 10,001+ employees
The Failure Analysis feature is really important for us, one of the most important aspects. What is the root cause? Is it because we have a defect or is it that we have a test case that we need to fix or modify? The Failure Analysis is one of the main functionalities that I am exploring all the time in Sauce Labs... The Failure Analysis helps us to discover which test cases we need to work on.
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Sarah Barefoot - PeerSpot reviewer
Senior Quality Assurance Manager at a financial services firm with 1,001-5,000 employees
I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time.
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Sauce Labs Cons

Joel Alonzo - PeerSpot reviewer
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot.
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Savio De Souza - PeerSpot reviewer
Sr. IT Architect at a healthcare company with 10,001+ employees
When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched.
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RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down.
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Buyer's Guide
Sauce Labs
June 2022
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,713 professionals have used our research since 2012.
AM
Engineer at a pharma/biotech company with 10,001+ employees
On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues.
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Hassan Radi - PeerSpot reviewer
Head of Automation R&D at Applause
Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases.
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SM
Sr Staff Software Engineer, QA Enablement at a tech vendor with 501-1,000 employees
We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available.
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AD
Senior Manager - Software QA at a hospitality company with 10,001+ employees
Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point.
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JoseMorales2 - PeerSpot reviewer
Automation Architect at a hospitality company with 10,001+ employees
Every time that we run scenarios where we need to discover the geolocation of our customers, by default it shows as Palo Alto, California. That's a problem for us and we need a workaround for those cases... It would be helpful if we could enter a latitude and longitude into Sauce Labs configuration and say, "When you run a virtual Chrome device or an iPhone, make this your default location. Then, provide me that device so I can run my scenarios," because we have stores in different regions across the United States.
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Sarah Barefoot - PeerSpot reviewer
Senior Quality Assurance Manager at a financial services firm with 1,001-5,000 employees
I can't remove team members that have left the organization. I can only set them as inactive. It would be really nice to clean up my data and delete them from the team management.
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AP
LMTS, Software Engineering at Salesforce
Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable.
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Buyer's Guide
Sauce Labs
June 2022
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
608,713 professionals have used our research since 2012.