We performed a comparison between BrowserStack and Sauce Labs based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Sauce Labs is the clear winner in this comparison. It is reliable, scales easily, and has a user-friendly dashboard. In addition, Sauce Labs has excellent customer support and its users report an impressive ROI.
"The speed of the solution and its performance are valuable."
"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."
"BrowserStack's best feature is browser testing across different platforms, including mobile."
"The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices."
"It just added some flexibility. There was nothing that improved our coding standards, etc. because all of our UIs were functional before we tried it."
"It is a stable solution. There's no lagging and jittering."
"It is a scalable solution."
"It's helpful for me to test on different devices."
"Since this is an all-in-one testing site, we are able to take advantage of the browser OS combinations, mobile emulators and simulators, and real mobile devices. This is important to us since we have a variety of users, browsers, OS, etc."
"The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later."
"Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution."
"Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up."
"From an infrastructure support perspective, the number of VMs, browsers installations and versions that we would be maintaining without Sauce Labs would be a lot. This includes not only the infrastructure costs, but also the maintenance costs and people's time. The labor cost associated with maintaining all of that would be considerably high. In terms of efficiency, having concurrent VMs with various browser combinations available has allowed us to run multiple executions by all our teams."
"The abundance of device, platform, and browser combinations/versions that can be used in parallel."
"Allows us to do JIRA Cloud and BambooHR Integration."
"The custom capabilities that can be provided to Sauce Labs VMs during automated testing sessions are a valuable option for experimental or niche testing."
"Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier."
"BrowserStack operates at a slow pace, it could improve by making it faster."
"Connectivity can sometimes mar the testing experience."
"BrowserStack should work on its Internet connectivity although issues only occur occasionally."
"If you are inactive for 30 minutes, the solution will close."
"We had some execution issues."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA."
"The pricing model of Sauce Labs could be more flexible. Sauce Labs has just one price for the type of solution and a set number of devices. Other solutions have a fee for the base solution and an additional cost per device. If you're a smaller organization, you have to consider your needs. Some smaller companies still need to test various devices, so my advice is to start small and scale up as needed. We had initially planned to start big, but that would have been a big waste."
"It should provide more examples of script code."
"One of the challenging areas for us is the reporting and the matrix. It should be based on roles, but right now it is only available for the admin role. The admin role can really do a lot of stuff, but our infrastructure team, which holds the admin role, is not ready to hand it over to us on the testing team. If Sauce Labs had permissions associated with roles, where this role could do this activity and that role could do that activity, it would be easier for us."
"Overall, I think Sauce Labs provides us with a valuable tool and resource. As far as what could be improved, I would say the overall test execution time. Some of the calls take a bit longer than I expect, for example in web browser tests; while the execution time isn't obnoxious, it could be improved so that overall tests/test suites finish faster."
"I would like to see improved network connectivity and it should allow playback for native apps."
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."
"The ability to configure the memory and CPU for the test machines should be included."
"User account management needs an overhauls, allowing for user groups rather than just a hierarchy structure."
BrowserStack is ranked 5th in Functional Testing Tools with 25 reviews while Sauce Labs is ranked 11th in Functional Testing Tools with 111 reviews. BrowserStack is rated 8.0, while Sauce Labs is rated 8.8. The top reviewer of BrowserStack writes "Good in the area of automation and offers a high test coverage to users". On the other hand, the top reviewer of Sauce Labs writes "Robust documentation, helpful support representative, good licensing model". BrowserStack is most compared with LambdaTest, Perfecto, CrossBrowserTesting, Bitbar and Tricentis Tosca, whereas Sauce Labs is most compared with Perfecto, LambdaTest, OpenText UFT One, Katalon Studio and Bitbar.
See our list of best Functional Testing Tools vendors.
We monitor all Functional Testing Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
