SAP CRM Questions

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Oct 28 2022

Hi Everyone,

What do you like most about SAP CRM?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Aug 23 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Oct 28 2022

Please share with the community what you think needs improvement with SAP CRM.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Oct 28 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Oct 28 2022

If you were talking to someone whose organization is considering SAP CRM, what would you say?

How would you rate it and why? Any other tips or advice?

it_user735081 - PeerSpot reviewer
User at a energy/utilities company with 10,001+ employees

Dear Team,

I would like a cost comparison for CRM SAP, Salesforce and Pega. Hopefully someone can provide me the details. Thank you

it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees
I am designing a next generation contact center strategy for my organization and have been evaluating different products and options to uniquely meet customer needs. What would form the best of breed technology stack addressing next generation contact center requirements?I have been looking at th...
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CRM Questions
Amar Yelane - PeerSpot reviewer
Amar Yelane
RPA Developer at DynPro Inc
Hi community members, In the process of transitioning from a legacy to a digital-first company, the scope of change may include people, systems, processes, and even attitudes and beliefs.  And at every level of change, a healthy transformation pipeline is needed. What are your tips and recommen...
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Ahmed Essam - PeerSpot reviewer
Ahmed Essam
Process Engineering Manager at Egyptian Post
Hi peers, I work as a Process Engineering Manager at a Logistics company with 10K+ employees. I'd like to get a 360 view of my customer and make a fast onboarding procedure for the bank clients using either KYC or CRM. This onboarding SW should work well with Temenos T24 (an integrated core ban...
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John ONeill - PeerSpot reviewer
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
We are about to begin a project that entails customer service functions and back end processing functions in the finance sector. At the same time I am wanting our team to focus on the 'core' component of what we need to build and integrate proven solutions for other aspects of the system archite...
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it_user149529 - PeerSpot reviewer
it_user149529My CRM expertise is with Salesforce only. I have not worked with Microsoft… more »
it_user413697 - PeerSpot reviewer
it_user413697To real time integrate try: * Dell Boomi works great is the preferred… more »
it_user205713 - PeerSpot reviewer
it_user205713Suggest you use Scribe as your integration tool, easy to setup, low cost and has… more »
10 Answers
Ariel Lindenfeld - PeerSpot reviewer
Ariel Lindenfeld
Sr. Director of Community
PeerSpot

Let the community know what you think. Share your opinions now!

it_user288390 - PeerSpot reviewer
Associate at a venture capital & private equity firm with 51-200 employees

We are looking for a CRM that would best integrate with Office 365, and would be happy to hear about other options as well.

Is anyone using Microsoft Dynamics for deal flow management (of VC or other) and could recommend it?

it_user237105 - PeerSpot reviewer
it_user237105To be very direct, you are looking at the wrong problem. I will not buy a CRM… more »
Chad Stewart - PeerSpot reviewer
Chad StewartI agree with the responses which state that a detailed review of goals… more »
it_user149529 - PeerSpot reviewer
it_user149529There is an app that provides excellent integration between Office 365 and… more »
8 Answers
Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)

I'm interested to hear from other users who have recently done so.

it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees
I have extensively used Salesforce and Siebel but I do not have much experience working on MS dynamics. One of our clients wants MS Dynamics to be part of a CRM tool evaluation. How does MS Dynamics experience compare to Salesforce, in terms of Features, Usability, Performance & Availability,...
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Avigail Sugarman - PeerSpot reviewer
Avigail Sugarman
Community Manager at PeerSpot (formerly IT Central Station)

Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Centers. What are your experiences with this solution? What other CRM solutions have you used? How do they compare?