We compared IFS Cloud Platform and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IFS Cloud Platform is commended for its easy-to-use interface, customizability, and beneficial modules like maintenance, distribution, and finance. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Users say IFS Cloud Platform could be easier to integrate. Some expressed a desire for improved reporting and better performance during high-volume transactions. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Some customers appreciated the support IFS Cloud Platform provided after implementation, while others were dissatisfied with technical issues and poor communication. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: The initial setup of IFS Cloud Platform can be challenging and time-consuming, particularly for larger organizations or those with more complex implementation requirements. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: IFS Cloud Platform offers competitive and flexible pricing, but it may be too expensive for small businesses. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: IFS Cloud Platform has demonstrated a favorable return on investment for certain users. However, it might require some time to observe substantial outcomes. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: IFS Cloud Platform is appreciated for its user-friendly interface, customizability, and specialized modules. At the same time, users have struggled with integration and observed some issues with high-volume transactions. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"The most valuable feature is the distribution module."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The product integrates with third-party tools easily."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"SAP CRM is very fast, providing accurate information and good results."
"We like that this solution has made our whole accounting function paperless."
"It was comfortable setting up the tool."
"We get very good support from SAP."
"The primary use case for us is lead creation and data management."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"Aspects of HR and payroll could be better."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"SAP must provide a demo system for the customers."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"The interface could be improved."
"The navigation must be improved."
IFS Cloud Platform is ranked 12th in CRM with 29 reviews while SAP CRM is ranked 4th in CRM with 39 reviews. IFS Cloud Platform is rated 7.8, while SAP CRM is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our IFS Cloud Platform vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
