We performed a comparison between Odoo and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"It is a scalable solution...The product's initial setup phase was easy."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"Odoo is flexible and serves us quite well. Its interface has improved."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."
"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."
"We like that this solution has made our whole accounting function paperless."
"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."
"The most valuable feature for me is the flexibility to consolidate the products."
"The tool is easy to use."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The most valuable feature is lead management and integration."
"SAP CRM has a good performance."
"The platform is highly scalable."
"The price of the solution could be reduced to improve the overall offering."
"The user interface is not the best."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"There is room for improvement in Odoo's technical support."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"They could add more features and details regarding the business details and some extra modules for business features."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"There are features that cannot be opened in the community edition and from a user perspective."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"The product is very expensive."
"When features do get added, we would like the product to notify us in a timely way."
"There could be some specific configurable options on the UI level to improve visibility."
"In terms of stability, there are some latency issues."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"CRM is costlier than its competitors."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
Odoo is ranked 11th in CRM with 31 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Odoo is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and monday.com, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Odoo vs. SAP CRM report.
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