Infor CloudSuite vs SAP CRM comparison

Infor CloudSuite

Read 13 Infor CloudSuite reviews

188 Views
125 Comparison Views

100% willing to recommend

SAP CRM

Read 40 SAP CRM reviews

3,797 Views
2,990 Comparison Views

82% willing to recommend

Infor CloudSuite

SAP CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Infor CloudSuite and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Infor CloudSuite vs. SAP CRM Report (Updated: June 2024).

Buyer's Guide

Infor CloudSuite vs. SAP CRM

June 2024

Download the complete report

Helped 787,817 peers since 2012

Categories and Ranking

Infor CloudSuite

Ranking in CRM

18th

Ranking in Local Government CRM

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (2nd)

SAP CRM

Ranking in CRM

4th

Ranking in Local Government CRM

2nd

Average Rating

7.6

Number of Reviews

Ranking in other categories

Marketing Management (4th)

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of Infor CloudSuite is 0.6%, up from 0.2% compared to the previous year. The mindshare of SAP CRM is 16.5%, up from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

ERP

1.4%

Enterprise Asset Management (EAM)

12.2%

Local Government CRM

47.8%

Marketing Management

25.3%

Featured Reviews

reviewer1917201

Managing Director at a manufacturing company with 11-50 employees

Feb 27, 2024

Improved transparency in sales processes but could use more flexibility in customization

In terms of Supply Chain Management support, we're still exploring its capabilities since we're relatively new to using ERP systems As for its impact on manufacturing efficiency, we're still in the development stage, but we expect it to improve our factory operations, especially with features…

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Musa Ndlovu

CLO at a financial services firm with 10,001+ employees

Oct 17, 2023

Offers ability to use call function modules, customization but challenges when people do implementations

I work in a bank, so our use cases include setting up bank customers, managing customer product portfolios, handling banking services, and migrating accounts, among other things From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customization capabilities of CloudSuite Industrial are also there."

"Some valuable features include improved transparency in sales processes, which has been vital for our operations."

"It is a complete wave management system to increase processing efficiency."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"The product's most valuable feature is production planning. It is one of the core features."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

More Infor CloudSuite pros

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"SAP is very easy to use."

"SAP CRM is a scalable solution."

"SAP CRM is very fast, providing accurate information and good results."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"It provides innovative ideas for implementation."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."

More SAP CRM pros

Cons

"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."

"The platform's distribution features need enhancement."

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"It takes time to properly learn what the product can do."

"The solution's support service could be better."

"Pricing is always an area where there is room for improvement."

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"They could include marketing automation for the product."

More Infor CloudSuite cons

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"The solution is expensive."

"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

"I think what needs to be improved is the solution for Brazil's organization."

"CRM is costlier than its competitors."

"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."

More SAP CRM cons

Pricing and Cost Advice

"The platform's pricing depends on the specific number of users."

"The pricing is not built on a standard model."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"For on-premise installations, the licensing is yearly."

"It is a cost-effective solution."

"The product is expensive. I rate the pricing a five out of ten."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"They should reduce the price to target small businesses."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"SAP CRM costs approximately a couple of thousand a month."

"The solution is expensive."

"The licensing model for SAP CRM is customer-based."

"SAP CRM is an expensive product."

"The pricing from SAP is good but it takes time to realize the investment."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

12%

Manufacturing Company

Financial Services Firm

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

I rate SAP as a three on a scale from one to ten, with one being inexpensive and ten being expensive.

See all answers

What needs improvement with SAP CRM?

If we integrate the database, processes can run much faster than usual. This could potentially improve SAP timing. Also, incorporating additional features like enhanced AI could be beneficial.

See all answers

Comparisons

Infor LN vs Infor CloudSuite

Compared 37% of the time

Infor M3 vs Infor CloudSuite

Compared 18% of the time

IBM Maximo vs Infor CloudSuite

Compared 9% of the time

SAP Warehouse Management vs Infor CloudSuite

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 7% of the time

More Infor CloudSuite Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 32% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 31% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Oracle CRM vs SAP CRM

Compared 8% of the time

Zoho CRM vs SAP CRM

Compared 8% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

June 2024

Download Infor CloudSuite product report

Buyer's Guide

SAP CRM

May 2024

Download SAP CRM product report

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Infor

SAP

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

Sample Customers

PRIDE Industries

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Infor CloudSuite vs. SAP CRM

June 2024

Free Report: Infor CloudSuite vs. SAP CRM

Find out what your peers are saying about Infor CloudSuite vs. SAP CRM and other solutions. Updated: June 2024.

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