SAP CRM and Infor CloudSuite are competitive in the enterprise CRM market. Infor CloudSuite often appears to have the advantage due to its flexibility and user satisfaction related to load times, despite SAP's strong integration with existing SAP systems.
Features: SAP CRM offers robust integration with SAP systems, lead management, and customizable reports that streamline sales processes and data analytics. It supports comprehensive customer insights and provides a user-friendly dashboard for efficient task management. Infor CloudSuite excels in manufacturing adaptability with flexible BOM capabilities, advanced analytics via Infor Birst, and comprehensive dashboards that support production planning and analytics for sales and financial metrics.
Room for Improvement: SAP CRM could improve its user-friendliness, especially by enhancing mobile usability, intuitive interfaces, and addressing performance issues. Infor CloudSuite needs better documentation, improved integration with IoT, and a pricing model that appeals to smaller businesses. User interfaces for both could be enhanced, reducing reliance on customizations.
Ease of Deployment and Customer Service: SAP CRM shows a strong public cloud presence with reliable but partner-variable customer service, though on-premises solutions present challenges. Infor CloudSuite demonstrates strength in hybrid cloud environments with responsive customer support via various channels, ensuring prompt query handling. Both systems offer flexible deployment options, with SAP facing some attrition in support skills.
Pricing and ROI: SAP CRM's pricing is often prohibitive for smaller businesses, justified within larger enterprises due to its comprehensive infrastructure compatibility. Infor CloudSuite is also considered costly but offers industry-specific modules that present value, potentially yielding good ROI for businesses leveraging its diverse modules. Both products indicate positive ROI over the long term when aligned effectively with business processes.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
I am satisfied with their response time and quality.
We handle a huge amount of data in our CRM without any problems.
Infor CloudSuite is very stable, provided there is a good internet connection.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
SAP CRM is not suitable for small companies because of the cost.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
| Product | Market Share (%) |
|---|---|
| SAP CRM | 2.2% |
| Infor CloudSuite | 0.8% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.
The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.
SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.
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