SAP CRM Reviews

I manage projects that include use cases from finance. I take them from beginning to end and manage the expectations. One of our concerns is having a secure infrastructure. In-depth security is part of our design.

The primary use cases are build leads between customers and salespeople. It facilitates the order-to-cash (OTC) process and reduces the time to market.

We get very good support from SAP.

In the future, machine learning and artificial intelligence functionality need to be included. This would be an enhancement to the product.

The dashboards have to be enhanced to make them better for top-level management.

The order-to-cash process should use a lean approach.

Improving the performance would help to address value-added for the company.

I would like to see enhancements made to the security. Cyber fraud is a concern for us.

We have been working with SAP CRM for several years. One of our projects began in 2017.

This product is stable at the moment. 

The scalability is good and it can handle a large volume of data.

The support team is very reactive. When we have a lot of support requests from our customers, the SAP team helps us to clear the backlog. The responses to our queries are very fast.

There is not a lot of bandwidth usage between our support team and SAP support.

We use Microsoft Dynamics CRM in our African offices.

I recommend using SAP CRM in all regions except for Africa. We use Microsoft Dynamics CRM in Africa because we did not have an SAP partner in the region. However, there is now a partner in North Africa, so we will be migrating all of the Microsoft Dynamics to SAP. That said, it will take time.

SAP is more scalable than Microsoft Dynamics CRM. SAP, however, is more expensive, although it provides more benefit to us.

The deployment is a complex process.

It takes between a year and two years to implement. One of the projects that we completed in our region began in 2017 and was delivered at the end of 2018.

We may use a consultant for deployment because it takes time.

This product is a good investment but you have to consider it long-term. The benchmark should not be set during the first year. Rather, it will take between three and five years to see the value.

In the beginning, pricing is expensive. This is because you need to build a landscape within five to ten years. The pricing from SAP is good but it takes time to realize the investment.

We recommend SAP because we have experience with it on a global level.

I would rate this solution a ten out of ten.

The primary use case for us is lead creation and data management. We had multiple people visiting the same customer, and that was causing some issues. So managing that and having all the information in one place was a problem we needed to solve. Now, every time someone visits a customer, we have notifications sent to the main account lead, and all of that information is centralized.

Another use case is pipeline management. It's important to keep track of regular opportunities and manage them efficiently. So, we use SAP CRM for that purpose as well.

We have around 300 to 400 users in the organization. We are mostly accountants and other roles, not related to IT.

One of the valuable features for me is email.

An area of improvement could be in reducing latency.

For the next release, I would like to see the feature for better email integration. I've used Salesforce in the past. They have much better email integration.

I have been using the SAP CRM for almost a decade now. It has been around ten years. Back then, it wasn't specifically SAP CRM, but rather an ERP suite from SAP that required customers to log in. I am currently using the latest version.

In terms of stability, there are some latency issues. I would rate it a seven out of ten.

The scalability of the solution is good. I would rate it a nine out of ten.

The customer support team is quite supportive.

Positive

We have an internal team. I don't think anything is easy to deploy in a day. We have a dispatch system, which presents challenges. It's very characteristic of our company. I doubt if anyone could say it was easy to deploy. I've never seen a deployment go smoothly in the last ten years. Although, we didn't need any external assistance.

The deployment took about three months. There were some evaluation phases, and perhaps some configuration phases, but half the time we didn't know what we wanted or how we wanted it. It was difficult to evangelize what we needed to solve our problem. Sometimes, you need a business consultant to tell you what the structure can be and what you should want.

On an annual basis, the subscription cost was half a million dollars for us.

I would definitely recommend using the product. I would rate it an eight out of ten.

I've worked on archiving on SAP CRM. I worked on an archiving object called CRM Act-On in my last project.

We've got something called IPC, Internet Pricing and Configurator. They have built a custom-built solution over that. Apart from that, the vendors use the CRM solution.

I'm not an SAP CRM expert. I don't dig deeply into the features. 

There are use cases where I have supported it and it worked fine.

The initial setup is not too hard.

The solution is stable.

Its scalability is good.

Support has been great.

The architecture, the business functionality, and the features really help the current existing organization.

Integrating the existing SAP CRM with other SAP systems is easy. You would need somebody who has some cross-functional expertise if you work with both non-SAP and SAP solutions.  

I read somewhere that SAP has ceded space to Salesforce in this area. I have heard SAP has stopped developing SAP CRM further.

We would like to see them offer lower pricing. There are other solutions in the market that will provide effective solutions at a much lower price. CRM is costlier than its competitors.

I've been using the solution for four years.

The solution is very stable and offers straightforward reliability. I haven't dealt with bugs or glitches and haven't experienced crashes or freezing.

It is not an issue if you need to scale. It can expand well. 

I cannot speak to how many people are using the solution.

We worked with SAP on my last project. We had an issue regarding the Bdocs, and then we worked with SAP support personnel.

They were a show-stopper and they really helped us. I would rate their support highly.

Positive

Choosing the solution was the job of the CTO. 

There are a host of factors, including budget and support factors which will really go into decision-making. However, decisions on what to use or move away from is made at the C-suite level.

The initial setup is pretty simple and straightforward. It is not difficult. People who are well-versed in CRM won't have trouble.

I am not aware of the exact cost. However, my understanding is that it is quite costly.

I'm an SAP consultant.

The solution is good, and if a client was looking into it, I would compare it to others in the market and recommend what was best for the client according to their environment. Sometimes CRM is the right solution. Sometimes it may not be.

I'd rate CRM a seven out of ten.

We use the solution for finances. We use the production environment very often.

The tool is easy to use.

The product is very expensive.

I have been using the solution for many years.

The product is very stable.

The product is scalable. Approximately 500 to 1000 people in our organization use the solution.

We have contacted support. The support team answers fast.

We are moving to the cloud environment.

I will recommend the solution. Our software developers are working on creating a CRM program. We will switch to it once it is created. Overall, I rate the solution a nine out of ten.

The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations.

There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems. SAP CRM uses a patch program between the modules to send data from one system to another.

We faced two challenges with SAP CRM. One is the data latency issue, wherein data gets missed sometimes between the integration. Since it's always in a batch job, the data is not in real-time.

SAP CRM is a very old technology. Functionality-wise, it has a lot of capabilities, but the user interface and user experience are all very old-fashioned. The solution has some strong features, but the overall usage experience is something it needs to improve.

I have been using SAP CRM for three years.

I rate SAP CRM an eight out of ten for stability.

More than 1,000 users are using the solution in our organization. I use SAP CRM on a daily basis.

We use the solution to manage our customer content. We also manage the bidding, invoice, and time submission with SAP CRM.

There is some integration between SAP CRM and other systems, which is very complicated and difficult to understand.

Overall, I rate SAP CRM a five out of ten.

We use the product for quotation creation, sales management, master data management, and service management.

They could improve SAP CRM's UI. Customers prefer dynamic applications for insight access view. There could be some specific configurable options on the UI level to improve visibility.

We have been using SAP CRM for two years. At present, we use the latest version.

I rate the product's stability a seven out of ten.

The platform is highly scalable. It is more suitable for enterprises than small businesses.

The quality of technical support services depends on the partner we are collaborating with. They help us in customizing the product. I have already worked in an SAP organization before. I provided support to clients worldwide. I know various aspects, including terms and conditions for creating tickets.

The initial setup process has moderate complexity. We can deploy it on the cloud within a week if we have the code.

The ROI for the product depends on the account one wants to purchase, considering the budget.

SAP CRM is an expensive product.

I rate SAP CRM a seven out of ten.

We use SAP CRM for the material's incoming and outgoing delivery.

SAP CRM is very fast, providing accurate information and good results.

SAP CRM should create a more user-friendly graphical user interface (GUI).

I have been using SAP CRM for six months.

The solution’s stability is good.

SAP CRM is a scalable solution. Around 500 users are using the solution in our organization.

The solution’s initial setup is a little complex.

We implemented the solution through an integrator. It takes more than a week to deploy SAP CRM. Three to four engineers and developers are required for the solution's deployment and maintenance.

We have to pay a yearly licensing fee for SAP CRM, which is expensive.

I would recommend SAP CRM to other users.

Overall, I rate SAP CRM a seven out of ten.

We use this solution as our accounting package.

We like that this solution has made our whole accounting function paperless.

We also appreciate that the product is quite user-friendly.

We would like the coding system within this solution to be more straightforward when carrying out general entry tasks.

We have been working with this version of the product for a month, but overall with this solution for 10 years.

We have found it to be a very stable product.

This is an easily scalable solution.

We would rate this solution an eight out of ten.