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SAP CRM Pros

FR
CRM administrator at a manufacturing company with 10,001+ employees
One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly.
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UA
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
The solution is stable.
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PV
Project and Service delivery Manager at a tech services company with 11-50 employees
SAP CRM integrates well with SAP ERP which is useful.
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Find out what your peers are saying about SAP, Microsoft, Pega and others in CRM. Updated: January 2022.
563,208 professionals have used our research since 2012.
Owner / Consultant at Brodbeck
The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.
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MA
SAP HCM Professional at a financial services firm with 201-500 employees
When we are using SAP CRM we receive more accurate results than using any other CRM system.
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Manager - Business Process Innovation at a wholesaler/distributor with 10,001+ employees
The most valuable feature is lead management and integration.
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SAP CRM Cons

FR
CRM administrator at a manufacturing company with 10,001+ employees
Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly.
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UA
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.
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PV
Project and Service delivery Manager at a tech services company with 11-50 employees
They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.
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Find out what your peers are saying about SAP, Microsoft, Pega and others in CRM. Updated: January 2022.
563,208 professionals have used our research since 2012.
Owner / Consultant at Brodbeck
The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases.
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MA
SAP HCM Professional at a financial services firm with 201-500 employees
The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects.
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Manager - Business Process Innovation at a wholesaler/distributor with 10,001+ employees
SAP CRM could improve by being easier to use and customer-friendly.
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Find out what your peers are saying about SAP, Microsoft, Pega and others in CRM. Updated: January 2022.
563,208 professionals have used our research since 2012.