We compared Oracle Fusion Service and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Customers say Fusion Service is expensive. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is easy to learn."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature is lead management and integration."
"SAP CRM's most valuable at a branch level."
"The solution is stable."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"We like that this solution has made our whole accounting function paperless."
"SAP CRM integrates well with SAP ERP which is useful."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"Oracle Service Cloud could improve the integration for older platforms."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The vendor must provide a user-friendly mobile application."
"The product's option to upload payroll data doesn't work seamlessly."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"In the future, machine learning and artificial intelligence functionality need to be included."
"There is no scope for integration because SAP does not allow any personal integration."
"When features do get added, we would like the product to notify us in a timely way."
"The navigation must be improved."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Oracle Fusion Service is rated 8.6, while SAP CRM is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Oracle Fusion Service vs. SAP CRM report.
See our list of best CRM vendors and best Marketing Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.