No more typing reviews! Try our Samantha, our new voice AI agent.
Salesforce Platform Logo

Salesforce Platform Reviews

Vendor: Salesforce
4.1 out of 5
Badge Ranked 1
Leave a review

What is Salesforce Platform?

Salesforce Platform offers a flexible, scalable CRM solution with user-friendly customization, robust mobile access, seamless third-party integration, and real-time data visibility, making it ideal for businesses to manage customer relationships and drive marketing efforts efficiently.

Get the Salesforce Platform Buyer's Guide and find out what your peers are saying about Salesforce Platform, ServiceNow, Amazon AWS and more!
Salesforce Platform is the #1 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #5 ranked solution in top Rapid Application Development Software, #7 ranked solution in top Low-Code Development Platforms, #8 ranked solution in PaaS Services, and #15 ranked solution in top Business Orchestration and Automation Technologies solutions. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Salesforce Platform is most commonly compared to ServiceNow: Salesforce Platform vs ServiceNow. Salesforce Platform is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 12% of all views.
Buyer's Guide
Salesforce Platform
April 2026
Get the report
Helped 890,088 peers since 2012

Featured Salesforce Platform reviews

Read more reviews

Salesforce Platform mindshare

Product category:
PaaS Clouds
As of April 2026, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 3.4%, up from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
PaaS Clouds Mindshare Distribution
ProductMindshare (%)
Salesforce Platform3.4%
Microsoft Azure13.5%
Amazon AWS13.3%
Other69.8%
PaaS Clouds

PeerResearch reports based on Salesforce Platform reviews

TypeTitleDate
CategoryPaaS CloudsApr 26, 2026Download
ProductReviews, tips, and advice from real usersApr 26, 2026Download
ComparisonSalesforce Platform vs Microsoft AzureApr 26, 2026Download
ComparisonSalesforce Platform vs Amazon AWSApr 26, 2026Download
ComparisonSalesforce Platform vs Red Hat OpenShiftApr 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.3N/A92%228 interviewsAdd to research
Amazon AWS4.213.3%93%258 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Salesforce Platform offers rapid solution delivery, easy integration, scalability, and extensive customization. It supports agile development and has a user-friendly interface. It enables efficient sales tracking, activity monitoring, and detailed analytics with automation capabilities. The platform's flexibility allows for seamless integration with third-party apps and features robust reporting and dashboards. Users appreciate its intuitive design, mobile accessibility, and strong data management. Its stable and responsive performance enhances productivity and streamlines sales operations.
  • "We use this solution to track customer activities, opportunities and contact information."
  • "We like that everything is in it, as it's a very robust product that can be used for many things, the solution is easy to use, the initial setup is very easy, and it's stable."
  • "From a capability standpoint, Salesforce has really met our needs."

Room for Improvement

Salesforce Platform needs improvements in integration capabilities with various systems and enhancements in reporting, as users find it complex. Its pricing is considered high for many users, and the user interface could be more intuitive and user-friendly. Users express the need for better customization options and more automation features, as well as improvements in their search and Lightning components. They also face challenges with data storage costs and license pricing.
  • "The interface could be more user-friendly and offer more customization."
  • "In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
  • "The biggest challenge we had was the cost and the licensing, and we ended up getting an ELA, so enterprise licensing agreement."

ROI

Companies witness substantial ROI from Salesforce Platform. It enhances agility and efficiency, eliminating information silos and increasing revenue. Salesforce contributes to revenue growth, with sales teams doubling their numbers due to heightened efficiency and product offerings. The platform saves significant time in managing client data and streamlining operations, leading to improved sales effectiveness. While the benefits may require time to materialize, many find their productivity rating the ROI highly on a broad scale.

Pricing

Salesforce Platform pricing is considered expensive, with licensing typically on an annual or monthly basis, often requiring negotiation, especially for large enterprises. Pricing varies based on the number and type of licenses purchased, with costs ranging between $80 to $100 per user per month. Additional expenses may include technical support and consulting services. Custom licensing options can be tailored to specific business needs, and exchange rate fluctuations may affect international users. Despite the cost, many find value in its extensive capabilities.
  • "The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
  • "The product's additional features can be expensive."
  • "Salesforce is cheap."

Popular Use Cases

Salesforce Platform is widely used for managing customer relations, sales processes, and business operations. Companies employ it for CRM, lead management, forecasting, budgeting, and data analytics. Users benefit from mobile access, custom application development, and integration with other platforms. It supports sales, marketing, account management, and customer service activities. Organizations leverage it for project management, process standardization, and communication, while consultants assist with implementation across various sectors including non-profit and public services.

Service and Support

Salesforce Platform's customer service is responsive and collaborative, with a solid reputation for assisting effectively. Customer interactions are generally rated positively, often scoring 8-9 out of 10. Technical support offers good service but could improve response times, with scores varying widely and some users leveraging internal teams or communities. Many have found their support helpful, while others emphasize the importance of escalation channels for serious issues. Premium support options appear beneficial for critical needs.

Deployment

Most organizations found Salesforce Platform's initial setup straightforward, especially for basic implementations. Complexities arose with customizations, API integrations, and transitioning from other systems, requiring professional assistance. Larger deployments took more time, often involving multiple teams. Many noted a learning curve, suggesting that having internal Salesforce expertise or hiring consultants facilitated the process. The cloud-based nature eased accessibility, while ongoing maintenance required dedicated staff to handle updates and customizations.

Scalability

Salesforce Platform exhibits strong scalability, handling both small teams and vast enterprises. Users appreciate its ease in expanding capabilities with minimal performance issues. Challenges can arise with data scale and new features, but many find the platform's cloud-based nature beneficial. For those managing growth, customization facilitates adaptability. Organizations have successfully scaled without hurdles, with several enjoying seamless usage and expansion across multiple departments and large user bases. Salesforce Platform accommodates demands efficiently, aligning with various company needs.

Stability

Salesforce Platform exhibits exceptional stability with users frequently noting no significant issues, bugs, or glitches. It maintains reliability and performance without frequent crashes or freezes. Some individual apps may present minor stability concerns, but the platform itself operates steadily. Occasional slowdowns can occur, particularly when handling extensive data or numerous profiles, and optimal performance requires a strong internet connection. Users rate its stability highly, appreciating quick updates and well-maintained software.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business33
Midsize Enterprise20
Large Enterprise34
By reviewers
By visitors reading reviews
Company SizeCount
Small Business241
Midsize Enterprise125
Large Enterprise394
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
12%
Government
8%
Manufacturing Company
8%
University
6%
Computer Software Company
5%
Healthcare Company
5%
Construction Company
5%
Performing Arts
4%
Insurance Company
4%
Marketing Services Firm
4%
Comms Service Provider
4%
Educational Organization
4%
Outsourcing Company
3%
Energy/Utilities Company
3%
Retailer
3%
Legal Firm
3%
Real Estate/Law Firm
2%
Wholesaler/Distributor
2%
Media Company
2%
Transportation Company
2%
Consumer Goods Company
1%
Non Profit
1%
Hospitality Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%
Sports Company
1%
Aerospace/Defense Firm
1%
Renewables & Environment Company
1%
Logistics Company
1%
Wellness & Fitness Company
1%

Compare Salesforce Platform with alternative products

Go!

Learn more about Salesforce Platform

Salesforce Platform delivers comprehensive CRM capabilities with a focus on customization and integration with third-party tools. Users benefit from a robust mobile app, global reach, and the ability to handle diverse business requirements through scalable infrastructure. Automated workflows and dashboards enhance productivity, while detailed reporting and analytics support targeted marketing and data-driven decision-making. Despite the strengths, areas for improvement include search capabilities, data storage affordability, and user interface simplification. Users also seek better automation and AI-based features alongside quicker support services and more intuitive documentation.

What are the notable features of Salesforce Platform?
  • User-friendly interface: Simplified navigation and access to essential tools streamline usage.
  • Seamless integration: Connects easily with third-party tools for comprehensive workflow management.
  • Real-time data access: Facilitates timely decision-making with up-to-date information.
  • Robust mobile app: Enables remote CRM management with a feature-rich mobile experience.
  • Customization flexibility: Tailors functionalities to meet specific business demands.
What benefits should users look for in Salesforce Platform reviews?
  • Increased productivity: Automated processes and dashboards streamline operations.
  • Enhanced scalability: Adapts to growing business needs without compromising performance.
  • Efficient customer management: Centralizes interaction tracking for improved relationship nurturing.
  • Comprehensive insights: Detailed analytics and reporting for informed strategic decisions.

In industries like sales, marketing, and project management, Salesforce Platform is a trusted tool for CRM, lead tracking, and process standardization. Its versatile nature makes it valuable for roles focusing on communication management, opportunity tracking, and sales forecasting, delivering tailored insights for enhanced customer interactions.

Salesforce Platform was previously known as Salesforce1, Force.com, Salesforce App Cloud.

Salesforce Platform customers

ADP

Related questions

  • 42
Do you build applications using low-code or pro-code builders on Salesforce Platform?
  • 33
Which edition of Salesforce Platform do you use, and it is worth the price?
  • 29
Who do you recommend Salesforce Platform to and why?
  • 52
Possible to move Salesforce to Cloud Foundry without refactoring?
  • 72
How would you choose between Microsoft PowerApps and Salesforce Platform?
  • 60
How does Salesforce Platform compare with Azure?
  • 34
Which solution has better workflow management, Salesforce Platform or Pega BPM?
  • 122
Looking for a cost comparison evaluation for PaaS platforms
  • 89
When evaluating a Platform as a Service (PaaS), what aspects do you think are the most important to look out for?
  • 73
Pros/cons of Rackspace vs. other leading vendors?

Product Categories

Product Categories
PaaS Clouds
Mobile Development Platforms
Rapid Application Development Software
Low-Code Development Platforms
No-Code Development Platforms
Business Orchestration and Automation Technologies

Popular Comparisons

Popular Comparisons
ServiceNow vs Salesforce Platform Logo
ServiceNow vs Salesforce Platform
Amazon AWS vs Salesforce Platform Logo
Amazon AWS vs Salesforce Platform
Microsoft Azure vs Salesforce Platform Logo
Microsoft Azure vs Salesforce Platform
Red Hat OpenShift vs Salesforce Platform Logo
Red Hat OpenShift vs Salesforce Platform
Pega Platform vs Salesforce Platform Logo
Pega Platform vs Salesforce Platform
Appian vs Salesforce Platform Logo
Appian vs Salesforce Platform
Bizagi vs Salesforce Platform Logo
Bizagi vs Salesforce Platform
Microsoft Power Apps vs Salesforce Platform Logo
Microsoft Power Apps vs Salesforce Platform
Google Cloud vs Salesforce Platform Logo
Google Cloud vs Salesforce Platform
Oracle Cloud Infrastructure (OCI) vs Salesforce Platform Logo
Oracle Cloud Infrastructure (OCI) vs Salesforce Platform
Mendix vs Salesforce Platform Logo
Mendix vs Salesforce Platform
OutSystems vs Salesforce Platform Logo
OutSystems vs Salesforce Platform
Oracle Application Express (APEX) vs Salesforce Platform Logo
Oracle Application Express (APEX) vs Salesforce Platform
SAP Business Technology Platform vs Salesforce Platform Logo
SAP Business Technology Platform vs Salesforce Platform
Hyland OnBase vs Salesforce Platform Logo
Hyland OnBase vs Salesforce Platform
See all alternatives
 
Salesforce Platform Reviews Summary
Author infoRatingReview Summary
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees3.0I use Salesforce Platform mainly for integration and reporting, finding its cloud connectivity and update features useful, though integration is complex. My experience is limited, and I think it could be more user-friendly with advanced applications.
Solution Architect And Senior Consultant at Keysight Technologies4.0I've used Salesforce Platform for over 10 years for case management and analytics; it's stable, scalable, and user-friendly, though limited access and high cost are drawbacks. Automated reporting and Outlook integration are particularly valuable for my workflow.
Independent Business Consultant at Freelance4.0I used Salesforce Platform extensively for sales management, appreciating its customization and integration capabilities. While it improved efficiency, implementing it took too long. I transitioned away due to a job change and used alternatives like Microsoft Teams and Zoom.
Director at GenRocket4.5We use Salesforce Platform primarily as a CRM for sales, valuing its lead management and automation features that boost our sales operations. While effective, it could benefit from more customization and AI for enhanced usability.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees4.5As the sales head, I rely on Salesforce Platform for tracking leads and managing our pipeline. It offers comprehensive features like dashboards and automation. While user-friendly compared to HubSpot, integrating AI reminders would enhance its functionality.
Delivery Director at Slalom4.0As an implementation partner, I find Salesforce Platform's low-code approach valuable, allowing for efficient solution building. However, frequent rebranding causes confusion. Transitioning from Microsoft technologies, I appreciate Salesforce's low-code benefits, though app consolidation could enhance usability.
Client-Partner at a computer software company with 1,001-5,000 employees3.5As an account director using Salesforce for opportunity management, I value its customization options, integration features, and reporting capabilities. However, I wish it could recommend related opportunities and act as a comprehensive knowledge repository.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees4.5I use Salesforce Platform to manage customers, cases, and projects with a focus on collaboration. The integration with Tableau provides a comprehensive view. However, the UI could be more intuitive, as it requires too many clicks to obtain information.