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Microsoft Power Automate vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Microsoft Power Automate enhances efficiency, cost-effectiveness, and ROI through automation and familiar UI, providing substantial productivity improvements.
Sentiment score
7.0
Salesforce Platform improves efficiency and revenue, reduces silos, and boosts productivity, with ROI evident through increased revenue and time savings.
On a daily basis, it saves about two to three hours.
Customer Solution Provider at Wema Bank
It has helped us save time, and we've saved thousands of hours through automation.
Assistant Manager, Data Science & Analytics at American International Group
There has been around 20% to 30% productivity improvement, which will definitely save money and costs.
Engineering Manager at a wholesaler/distributor with 10,001+ employees
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Independent Business Consultant at Freelance
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
Solution Architect And Senior Consultant at Keysight Technologies
 

Customer Service

Sentiment score
6.3
Microsoft Power Automate's customer service varies; premium plans and regional support improve responsiveness, while community aids overall experience.
Sentiment score
6.8
Salesforce support is praised for responsiveness and collaboration but mixed ratings exist due to some preferring internal resources.
Having experience with coding is essential to fully utilize Power Automate.
Assistant Manager, Data Science & Analytics at American International Group
On a scale of one to ten, the technical support of Microsoft Power Automate rates as three within India, and eight or nine for support from outside India.
Power Platform Developer at a tech services company with 11-50 employees
They offer 24-hour technical support that consistently answers inquiries.
Talent Acquisition Specialist at APERCE
 

Scalability Issues

Sentiment score
6.6
Microsoft Power Automate is scalable and cost-effective, yet struggles with advanced tasks, better for small to medium organizations.
Sentiment score
7.7
Salesforce Platform offers scalable solutions for all company sizes, although customization is key to managing its feature-rich environment.
Microsoft Power Automate is scalable enough for me and my customers.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
Salesforce's scalability was not a problem.
Independent Business Consultant at Freelance
Salesforce Platform is absolutely scalable for us.
Director at GenRocket
We are using it globally in thirty countries.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
Microsoft Power Automate is stable and reliable, with high user satisfaction and minor issues that are quickly resolved.
Sentiment score
8.1
Salesforce Platform is stable and reliable, with minimal issues, maintaining high performance and receiving strong user ratings for stability.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Independent Business Consultant at Freelance
We have never had any problems with it.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
It is definitely very stable.
Solution Architect And Senior Consultant at Keysight Technologies
 

Room For Improvement

Microsoft Power Automate users seek better stability, integration, user-friendliness, error handling, connectors, documentation, and clearer licensing and environments.
Salesforce faces integration, cost, and customization challenges with inadequate reporting, UI issues, costly storage, and limited search functionality.
Developers should have discretion over which view they want to use, either the old designer view or the new designer view, as Microsoft is forcing the new designer view, which most developers don't prefer.
Power Platform Developer at a tech services company with 11-50 employees
It would be better to make it a wizard more than requiring coding.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
We haven't gone into depth to explore the integration with AI, so I am not really sure.
Engineering Manager at a wholesaler/distributor with 10,001+ employees
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Account Manager at Red Hat
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Independent Business Consultant at Freelance
Using AI extensively to make the platform easier to use would also be beneficial.
Director at GenRocket
 

Setup Cost

Microsoft Power Automate offers cost-effective automation, often bundled with Office 365, though premium features may increase costs for enterprises.
Salesforce Platform is costly but valued for features; pricing varies, necessitating careful evaluation to manage expenses effectively.
The price of Microsoft Power Automate was affordable for our clients, who are small companies.
Talent Acquisition Specialist at APERCE
I don't remember paying anything excessively or overpriced.
Sales Manager at a comms service provider with 51-200 employees
Microsoft Power Automate is reasonably priced compared to others in the market.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
Salesforce Platform may be on the expensive side.
Director at GenRocket
It is on the expensive side, unfortunately.
Solution Architect And Senior Consultant at Keysight Technologies
 

Valuable Features

Microsoft Power Automate streamlines task automation with low-code tools, seamless integration, and robust connectors, enhancing productivity and efficiency.
Salesforce Platform excels in scalability, customization, integration, analytics, and low-code development, enhancing productivity with automation and real-time insights.
We have saved thousands of hours by automating tasks that would have been labor-intensive and error-prone if done manually.
Assistant Manager, Data Science & Analytics at American International Group
If I want to fill something in Power Platform and need to fill another item in Salesforce, instead of doing the same task in different platforms, I can directly fill it in Power Platform and integrate it with Salesforce through API in Microsoft Power Automate, and my work is complete.
Power Platform Developer at a tech services company with 11-50 employees
Microsoft Power Automate has positively impacted my organization as it has saved a lot of time and effort.
Customer Solution Provider at Wema Bank
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
Solution Architect And Senior Consultant at Keysight Technologies
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Account Manager at Red Hat
 

Categories and Ranking

Microsoft Power Automate
Ranking in Business Orchestration and Automation Technologies
4th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
133
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Process Mining (4th), Agentic Automation (3rd)
Salesforce Platform
Ranking in Business Orchestration and Automation Technologies
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (9th), Mobile Development Platforms (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of January 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Microsoft Power Automate is 10.1%, down from 14.7% compared to the previous year. The mindshare of Salesforce Platform is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Market Share Distribution
ProductMarket Share (%)
Microsoft Power Automate10.1%
Salesforce Platform3.4%
Other86.5%
Business Orchestration and Automation Technologies
 

Featured Reviews

Ayobami Shobaloju - PeerSpot reviewer
Customer Solution Provider at Wema Bank
Automating processes has saved time and improved communication
Something frustrates me concerning Microsoft Power Automate, and that is about the integration with Microsoft Forms and Excel. The issue now is that I don't get my responses synchronized automatically, and that frustrates me a lot. If the team could take this as feedback, the synchronization of the feedback responses from the forms and the Excel sheets should be seamless. This synchronization issue happens frequently, and it causes a lot of delays in the sense that the mails that ought to go out to the agents fail at some point. I have to reload these responses so that the agents can get their responses as when submitted. What I notice is that the responses don't go out without proper synchronization, so I reload the field responses, and this works afterwards. I would say probably a seamless walkthrough process for new users would be beneficial. For those using it for the first time, a seamless walkthrough process would be fine.
Sharmila-K - PeerSpot reviewer
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Computer Software Company
9%
Insurance Company
5%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise17
Large Enterprise66
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise26
Large Enterprise39
 

Questions from the Community

RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
How is Automation Anywhere compared to Microsoft Power Automate?
‌Neither‌ ‌solution‌ ‌requires‌ ‌any‌ ‌coding‌ ‌experience,‌ ‌and‌ ‌both‌ ‌are‌ ‌easy‌ ‌to‌ ‌use‌ ‌and‌ ‌have‌ ‌great‌ ‌drag-and‌ ‌drop‌ ‌functionality.‌ ‌The‌ ‌training‌ ‌and‌ ‌resources‌ ‌for‌ ‌A...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Power Automate, Microsoft Flow, MS Power Automate, WinAutomation by Softomotive, ProcessRobot by Softomotive, Minit
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

1. Coca-Cola 2. General Electric 3. Siemens 4. Accenture 5. Deloitte 6. Johnson & Johnson 7. Ford 8. Nestle 9. Procter & Gamble 10. IBM 11. Amazon 12. Google 13. Microsoft 14. Adobe 15. Cisco 16. Oracle 17. SAP 18. Intel 19. HP 20. Dell 21. Verizon 22. AT&T 23. T-Mobile 24. Walmart 25. Target 26. Home Depot 27. McDonald's 28. Starbucks 29. Nike 30. Apple 31. Facebook 32. Twitter
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Find out what your peers are saying about Microsoft Power Automate vs. Salesforce Platform and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.