Slack OverviewUNIXBusinessApplication

Slack is the #3 ranked solution in top Enterprise Social Software. PeerSpot users give Slack an average rating of 8.2 out of 10. Slack is most commonly compared to Symphony: Slack vs Symphony. Slack is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide

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What is Slack?

Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

Slack Customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

Slack Video

Slack Reviews

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Abhishek-Mehta - PeerSpot reviewer
Associate Vice President at Onnivation
Reseller
Top 5Leaderboard
A secure and widely-used solution that integrates easily and is helpful for internal and external communication
Pros and Cons
  • "You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
  • "I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."

What is our primary use case?

We use it for internal communication, and we also use it for external communication or customer relations.

What is most valuable?

You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value. 

You can very easily share large files through Slack. Integration is easy.

What needs improvement?

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

For how long have I used the solution?

I have been using this solution for almost 18 months.

Buyer's Guide
Enterprise Social Software
November 2022
Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: November 2022.
653,522 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is fairly stable.

What do I think about the scalability of the solution?

It can be scaled very easily. We have about 20 people who use this solution.

How are customer service and support?

I have not used their support so far.

How was the initial setup?

It was straightforward. It took one day.

What other advice do I have?

It is good. It is one of the best ones out there. You can definitely go for it. 

When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.

I would rate it a nine out of ten. It is widely used, but they need to work on its features.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Top 5
Great for communication, easy to implement, and can expand as needed 
Pros and Cons
  • "The product has the ability to scale."
  • "We’d like it to have more capability for everyone to work on one doc in real time all at once."

What is our primary use case?

We're using Slack to communicate with other partners outside of our company. In most of the cases, it's for external communication.

What is most valuable?

Basically, it’s great for getting different kinds of groups with different partners - let's say one with the IT, one with the payment solution, into one place. It’s used just to communicate and nothing more than that. It's just a better solution to use instead of Skype or any other standard application.

It is easy to set up.

The solution is stable.

The product has the ability to scale.

What needs improvement?

The last time I tried to work with some other partners on the same document, we couldn't figure out a way to work on the same one. We actually have to have one person gather all the documents and then prepare one. It was actually taking way much longer than usual. We’d like it to have more capability for everyone to work on one doc in real time all at once.

For how long have I used the solution?

I’ve been using Slack for three or four years.

What do I think about the stability of the solution?

The solution is very stable. It doesn’t have bugs or glitches. It doesn’t crash or freeze. It’s reliable.

What do I think about the scalability of the solution?

I haven’t seen a lack of scalability. It seems like it would be easy to expand.

Most of our colleagues use the solution. We have around 100 people on the solution.

How are customer service and support?

I haven’t used technical support. I can’t speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We’ve also used Skype.

How was the initial setup?

It's easy to set up. The IT team didn’t take that long to install it. There’s nothing wrong with that.

What's my experience with pricing, setup cost, and licensing?

I don’t deal with the licensing aspect of the solution.

What other advice do I have?

I'm not sure about the version I'm using. IT is taking responsibility for that.

I’d recommend the solution. It's easy to use. You just kind of need to use it more often just to get used to it and see how it works. It's nothing hard to figure out. It's easy to start.

I’d rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Buyer's Guide
Enterprise Social Software
November 2022
Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: November 2022.
653,522 professionals have used our research since 2012.
CS/Retention Manager at Catchpoint LTD
Real User
Top 5Leaderboard
Allows you to create different channels, have conference calls, and share your screen
Pros and Cons
  • "We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries."
  • "I think Slack could add additional features without making the solution slower or more difficult to use."

What is our primary use case?

We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.

There are 53 people using Slack in our organization.

The solution is deployed on-premises.

What is most valuable?

It gives you the ability to share your screen and have conference calls. You can also create different channels. You can use it on your PC or on your phone.

We recently had to learn about another program, and somebody had to teach from abroad. They could share their screen, and we were able to have a conference call through that.

What needs improvement?

Everything has room for improvement, so I think Slack could add additional features without making the solution slower or more difficult to use.

For how long have I used the solution?

I have been using this solution for a year and a half.

What do I think about the stability of the solution?

The stability is good. It doesn't matter how many people use it.

How was the initial setup?

Setup is pretty easy.

What other advice do I have?

I would rate this solution 8 out of 10. 

You can use it on your phone, not just on your PC or laptop. It pretty much works the same, and you can do almost everything on your phone.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Theodoros Lysandrou - PeerSpot reviewer
Sales Manager at TioMarkets
Real User
Top 20
Valuable for announcements and communicating between team members

What is our primary use case?

We use Slack for communication and announcements.

The solution is deployed on-premises. We have around 65 people using this solution in our company.

What is most valuable?

It's valuable for announcements and communicating between team members.

It also gives you the ability to have video calls and share your screen. 

What needs improvement?

There could be a read function so that when you send a message, instead of the other person having to add a reaction, you know that the message went through.

For how long have I used the solution?

I have been using Slack for roughly three and a half years.

What do I think about the stability of the solution?

It has not crashed once in three years, so I would say it's pretty good.

What do I think about the scalability of the solution?

The scalability is okay.

How are customer service and support?

We haven't had any issues, so we haven't needed to contact technical support.

How was the initial setup?

It's very simple. You just use your work email, sign in, and that's about it.

What other advice do I have?

I would rate this solution 8 out of 10.

My advice is to use both the mobile and desktop versions.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Associate at a financial services firm with 1,001-5,000 employees
Real User
Collaboration and communication solution used for internal messaging between employees

What is our primary use case?

Slack is our main source of collaboration and we use it for all internal messages.

What needs improvement?

The way groups are created on slack could be improved. Once you create a group of people, you can't add additional people unless you convert it to a channel.

For how long have I used the solution?

I have used Slack for one year. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

Slack is a really easy collaboration tool to use and many companies are adopting this popular tool. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Buyer's Guide
Download our free Enterprise Social Software Report and find out what your peers are saying about Slack, Symphony, Facebook, and more!
Updated: November 2022
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Enterprise Social Software
Buyer's Guide
Download our free Enterprise Social Software Report and find out what your peers are saying about Slack, Symphony, Facebook, and more!