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MicroStrategy OverviewUNIXBusinessApplication

MicroStrategy is #7 ranked solution in top Business Intelligence Tools. PeerSpot users give MicroStrategy an average rating of 7.8 out of 10. MicroStrategy is most commonly compared to Microsoft BI: MicroStrategy vs Microsoft BI. MicroStrategy is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
MicroStrategy Buyer's Guide

Download the MicroStrategy Buyer's Guide including reviews and more. Updated: July 2022

What is MicroStrategy?

Company: Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of enterprise software platforms. With direct operations in 26 countries worldwide and approximately 2,000 employees, our mission is to provide enterprise analytics, mobility, and security platforms that are flexible, powerful, scalable and user-friendly. To learn more, visit MicroStrategy online, and follow us on Facebook and Twitter.

Product portfoilio:

MicroStrategy 10 Secure Enterprise™ empowers leading organizations to analyze vast amounts of data and distribute actionable business insight throughout an enterprise through two distinct offerings: MicroStrategy Analytics™ and MicroStrategy Desktop™. MicroStrategy Analytics delivers reports and dashboards, and enables users to conduct ad hoc analysis and share insights anywhere, anytime, via mobile devices or the Web. It also combines the agility and productivity of self-service visual data discovery with the security, scalability, and governance features of enterprise-grade business intelligence. MicroStrategy Desktop is a standalone, on-premise visual data discovery tool designed to enable business users to analyze and understand their data. MicroStrategy Mobile™ enables organizations to rapidly build custom business applications that deliver analytics combined with transactions, multimedia, and custom workflows to mobile devices. MicroStrategy Secure Cloud™ combines all of the enterprise analytics, mobile, and security features in MicroStrategy 10 Secure Enterprise with powerful and scalable data integration, validation, and warehousing services — all delivered in an environment where organizations can deploy transformational analytics applications in minutes.

Usher, MicroStrategy’s breakthrough security solution, is a powerful mobile security platform designed to dematerialize traditional forms of identity verification (such as passwords, tokens, and physical badges) and replace them with a single mobile identity badge that is cryptographically linked to its owner’s smartphone and dynamically linked to an enterprise’s existing identity repositories. Usher works on standard Android and iOS smartphones, and also boasts an Apple Watch™ integration.

MicroStrategy Customers

Allstate Insurance, Barneys New York, Boston Children's Hospital, Buenos Aires Department of the Treasury, Campbell Soup Company, DHL, eBay, eHarmony, Facebook, Four Seasons Hotels Inc., Godiva, Hard Rock International, LinkedIn, Netflix, Pfizer, SECO (Swiss Government Unemployment Agency), Starbucks, Texas A&M University, Thomson Reuters Markets, US House of Representatives, and the US Postal Service.

MicroStrategy Video

MicroStrategy Pricing Advice

What users are saying about MicroStrategy pricing:
  • "There is no subscription, I am using the free version."
  • "All BI software vendors' list prices are high. It's about a price that fits the customer's needs. And I think MicroStrategy has some flexibility in its pricing model where we can easily demonstrate a total cost of ownership comparison against any of the other players."
  • MicroStrategy Reviews

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    RicardoPedro - PeerSpot reviewer
    Northern Europe IT Business Intelligence Manager at Adecco
    Real User
    Top 5
    Good technical support but quite technical and needs better integration capabilities
    Pros and Cons
    • "The technical support is quite good."
    • "The solution's reports are not very flexible."

    What is most valuable?

    The technical support is quite good.

    We have a global scale business, where we're doing reporting on a global scale. We also have local businesses, where the countries have to report in their own local data warehouse and so on. They can all use MicroStrategy, however, I would say that MicroStrategy is a very good fit for global reporting. Their reports are excellent and thorough.

    For global reporting, it's something that we're going to keep to report to senior management on a global level across all the 50 countries. 

    What needs improvement?

    The user has to have SQL knowledge and SQL skills.

    What I think it could be very useful to have is quick measures, where it automatically brings you, let's say, three default calculations. It will be very useful and it will be very, very important maybe for the future for Power BI to have more additional quick measures there. Instead of the user having to think about, "okay, how am I going to calculate this measure? How I'm going to meet this measure?" If you already have a list of all the measures there in the quick measures, it'll make the life of the end-user much easier.

    The solution is lacking some of the interactions that Tableau or Power BI offers. They have visualization points. They have good process cubes and a semantic layer on that point. However, I think they are missing the parts of user-friendliness. 

    There needs to be better integration with other platforms. You can connect to several sources, but then you cannot integrate it into the suite that maybe Microsoft offers or other products offer. That said, everything depends on where your company wants to drive the business in the future. 

    The end-user interaction is lacking. It's not as intuitive as Power BI is, or, in certain cases, Tableau is on virtualizations.

    It's not interactive. There's a lot of filters on the page. 

    The solution's reports are not very flexible.

    Using this solution means that a company will need to find people with special skills. It's very difficult. When you're trying to find someone with a skill maybe in Tableau, Power BI, or Sapio, it's much easier because there are a lot of people like that in the market. Even if you're looking for a data scientist, it's very difficult to find a suitable candidate due to the fact that they have to have skills in MicroStrategy. If you don't have a resource that really understands the tool, then it will lose the purpose.

    The solution should be re-designed so there is less coding and more drag and drop functionality.

    For how long have I used the solution?

    The organization has been using the solution for a long time. I've been in this company for a year. However, even before my time, they' were still using MicroStrategy. They may have used the solution for eight years or more.

    What do I think about the stability of the solution?

    On the point of the semantic layer, yes, they are very strong on the question of stability. However, you need to have people that specialize in SQL, that really are specialized in MicroStrategy, that they really understand how the tool works. 

    Buyer's Guide
    MicroStrategy
    July 2022
    Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,358 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    The company bought 40,000 licenses. Globally they are using the product. On the sales report, everything is being done in MicroStrategy. We are trying to change the approach because we also to centralize the data somehow. Due to that, we're actually trying to minimize the usage, not to increase it.

    We will reduce the volume of licenses in the future.

    That said, we're a sizeable company, and in order to grow, you really just need more licenses, therefore, in that sense, it can scale well.

    How are customer service and support?

    From my understanding, from my colleagues who use MicroStrategy, the technical support is fine. We've been satisfied with their level of service.

    Which solution did I use previously and why did I switch?

    The companies that I worked previously were using Power BI and Tableau and Sapio as business intelligence tools. Currently, I'm largely focused on MicroStrategy.

    How was the initial setup?

    I'm not aware of how the process went in the organization. I only began working in the organization one year ago, and this solution was already embedded in the company.

    What I'm trying to do is to switch some of the things from MicroStrategy to Power BI in the organization, due to the fact that MicroStrategy may fit for some points, but it's not intuitive for your typical end-user customer.

    Which other solutions did I evaluate?

    I'm trying to evaluate what MicroStrategy can do and possibly what Power BI can do. I think Microsoft has a strong point, maybe, on the semantic layer side, whereas Power BI has a strong visualization and transformation part. The question now is if the two tools can coexist. Let's say if you can connect Power BI directly to the semantic layer of MicroStrategy and drive the reporting capabilities from there. That would be an option for the business and something we're looking into.

    In Power BI, you have, for example, a performance analyzer. It means that the user can switch the visuals. MicroStrategy doesn't have that and neither does Tableau. It's something really only specific to Power BI. Let's say that you have a bar chart. You, as an end-user, can change it to a tonal chart. You can format the end report as you like and save it as a bookmark, so everything you open the report you see it as your view. 

    What other advice do I have?

    We have a business relationship with the solution.

    At the moment, the company is using the 2019 version of the solution. We may plan to move to the 2020 version, however, I don't know when this will happen.

    The company I work for uses MicroStrategy and Power BI quite a bit, although I have used other BI tools in the past.

    Of course, the company is considering a move more towards Power BI. I was hired by the company to introduce Power BI to the organization. But at the same time, there are some strong values in them continuing to use MicroStrategy. So the question is now, to try to understand where the two tools can coexist. From my perspective, in an organization, the solution always has at least two business intelligence tools. They should not only have one. It depends on the business needs in the future.

    The only compellation between Power BI and MicroStrategy is that on the MicroStrategy part has a strong semantic layer on it. The disadvantage is that the user has to have SQL knowledge and SQL skills. Where in Power BI, it's very inclusive, I'd say, for the end-user. He doesn't have to have SQL knowledge, he can just maybe have an understanding of Excel and so on, and he can create several connectivities to different sources and build the thing.

    While mostly this solution is on-premises, if we move to Power BI, it will be on the cloud.

    The ideal situation for us would be if you could combine the Power Query from Power BI, the integration visuals from Power BI, and the personalization of the visuals from Power BI into MicroStrategy, then maybe that can work for MicroStrategy. 

    They have a good data module. There's still a lot of SQL there. I think they should start to think maybe to adjust to zero-code or no coding. They should introduce drag and drop functionality, and maybe more quick measures compilations instead of doing a lot of things in the backend SQL. They should do something on a design front. It really needs to be more intuitive for the end-user, and drag and drop would help with that. 

    I'd rate the solution overall five out of ten, simply because you do need to be quite specialized din order to use it effectively.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Evgeny Gryazov - PeerSpot reviewer
    Data Analysis and Visualization BI Team Leader at a retailer with 10,001+ employees
    Real User
    Top 20
    Very good solution for mobile
    Pros and Cons
    • "MicroStrategy's solution for mobile is very good."
    • "It would be good if it had greater analytics so we could build these visualizations by ourselves with scripts."

    What is our primary use case?

    Create and share reports and dossiers, included mobile application

    How has it helped my organization?

    It is first full BI solution in our company, desighnted and administrated by BI department wo internal companyes 

    What is most valuable?

    I cannot say that MicroStrategy is a very good solution because it's not simple for the administrator. It is very simple for the users, though. In version 11, we had a lot of bugs and a lot of problems. But in 2020 we migrated to a new version, MicroStrategy 2020, and now we have no problem with this solution and it works very well.

    In my opinion, Power BI and Microsoft servers are more powerful and cheaper than MicroStrategy. But only MicroStrategy has a solution for mobile phones. Actually, not only MicroStrategy, but MicroStrategy's solution for mobile is very good.

    For example, all our top directors and board members only use the mobile version. Of course, we have some problems between iPhone and Android versions. It's not simple to build one report for two mobile decisions. Of course MicroStrategy works perfectly on an iPhone, but with Android we have some problems because there are different Android versions and mobile phones.

    So now we don't want to migrate to something else, so we will stay with MicroStrategy, and our plan is to migrate to the cloud version or update to MSTR 2021 Enterprise solution.

    What needs improvement?

    In terms of what could be improved in MicroStrategy, it does not have enough variance of visualization for building dashboards, etc. and I need to buy a custom visualization from  different companies. It would be good if it had greater analytics so we could build these visualizations by ourselves with scripts or if more visualization options will be added in future updates.

    For how long have I used the solution?

    3 years totaly and 1 year on version 2020

    What do I think about the stability of the solution?

    We haven't had any bugs with the latest version of MicroStrategy.

    What do I think about the scalability of the solution?

    We have limitations with MicroStrategy, but the limitations are from our servers because we have a lot of users, and a lot of reports, and of course we need the most ability from the system and from servers because we need to have a lot of memory and a lot of CPU. For example, every Monday at 9:00 in the morning, all our users, maybe 300 users, are running a lot of reports. It's not good for the system, but the system works. At the moment it is very hard for the servers, but MicroStrategy is a very stability system.

    I don't have any down times. Of course, our decision to migrate to the cloud version is because I don't want to administrate the servers. It's not my problem. I want to administrate only MicroStrategy for users and reports.

    How are customer service and technical support?

    I have not had any contact with tech support. We have our own team within our company for maintenance because we have one ticket to date that is open with the support team and we don't have answers for one week. I don't understand what's happening at times. But through this I can review the report or receive my problem. So of course I want to have an answer immediately.

    Which solution did I use previously and why did I switch?

    Did you previously use a different solution and if so, why did you switch?

    What's my experience with pricing, setup cost, and licensing?

    MicroStrategy is comparable to Power BI, Tableau or Qlik. There is no big difference.

    But there is a difference in price, in cost. With MicroStrategy I need to buy licenses for the users only once. Whereas for Power BI, I need to pay every year or every month.

    What other advice do I have?

    I really recommend the Power BI, but if I were to go to another company, and change my work, today I would want to continue working with MicroStrategy. I really recommend it.

    At the moment, we have received some cases to log in with MicroStrategy for education. It is a big plus of MicroStrategy's that we have this possibility. MicroStrategy sites have a great  education part, with a lot of meetings, a lot of video, etc...

    On a scale of one to ten, I would give MicroStrategy a 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    MicroStrategy
    July 2022
    Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,358 professionals have used our research since 2012.
    Ahmed El Banna - PeerSpot reviewer
    Fintech Project Manager at a comms service provider with 10,001+ employees
    Real User
    Top 5
    Good reports, easy to install, and is user-friendly
    Pros and Cons
    • "The simplicity of MicroStrategy is what I like the most."
    • "I would like to see the enterprise version available in a demo or as a trial version."

    What is our primary use case?

    MicroStrategy is used for many uses cases. All BI cases.

    For the organization, I am generating reports on revenue, fraud, collection, bad debt, vendors, and customers. I am doing a netting process between them.

    I'm currently using MicroStrategy for all of the larger-scale financial treatments.

    We use it in many cases for financial reporting.

    MicroStrategy is also, used to generate inventory, and asset management reports for the end-users. 

    What is most valuable?

    The simplicity of MicroStrategy is what I like the most. It is more simple than other solutions.

    It is very user-friendly.

    The tool itself is very simple to use, from file creation to using the tool, generating reports, and making changes.

    What needs improvement?

    I would like to see the enterprise version available in a demo or as a trial version. It is the companies policy that we are not permitted to use any cloud solution in my company unless it is owned by the company, because we provide cloud solutions for others unless it is not provided. It comes down to enabling R&D for any individual.

    It would be helpful to have an Enterprise version for non-enterprise organizations, for people like me who are trying to conduct test studies. As we are self-dependent study persons, my colleagues and I are required to do them. 

    If I want to do something between myself and my colleagues, I have to go to my company's premises and use the companies resources. They allow us but it is frustrating because I can't do this if I'm doing something personal.

    For how long have I used the solution?

    I started with MicroStrategy in 2011. I have been working with this solution for ten years.

    It can be deployed both on-premises and in the cloud.

    We are normally working with the latest version, and we update the solution when they are available.

    Versions at the enterprise level are managed by the infrastructure. I only manage my personal desktop.

    What do I think about the stability of the solution?

    MicroStrategy is a stable solution. It is their strongest point.

    The CEO of MicroStrategy usually has his own conference here and comes in personally. We have discussed many features and other topics with him. I believe they are focusing on this. And this is where they excel.

    What do I think about the scalability of the solution?

    MicroStrategy is a scalable product.

    I am not sure how many users there are in the organization, but the organization is very large with thousands of people.

    How are customer service and support?

    I have never contacted technical support.

    Which solution did I use previously and why did I switch?

    We are also using Qlik, and Progress on another project.

    We use many solutions. We generate a large number of reports from the data warehouse and populate them into tables. In addition, I'm creating some reports and views, as well as self-service BI reports in some cases, for the end-user.

    Aside from the enterprise, we have two projects with Oracle and SQL databases for inventory and asset management.

    How was the initial setup?

    The initial setup is very simple. It is very user-friendly, very easy.

    What's my experience with pricing, setup cost, and licensing?

    The personal version is completely free, but the enterprise version requires a company profile or a company email account, and I have to pay for it. If I am trying to do a test study or test case at an enterprise level, I am not able to do it on my own, I would have to use my company's resources, which is a bit costly.

    There is no subscription, I am using the free version.

    What other advice do I have?

    Tableau and MicroStrategy are certified in our environment.

    I use it both on my own and in my organization. Tableau and MicroStrategy are both certified and deployed in the organization.

    I would recommend MicroStrategy over Tableau.

    I would rate MicroStrategy a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Principal Partner at a tech consulting company with 51-200 employees
    Real User
    Top 5
    Mature and robust with good security
    Pros and Cons
    • "The product is very mature. It's quite robust and an excellent enterprise-level solution."
    • "The learning curve is quite steep."

    What is our primary use case?

    When we were using it before, it was mainly for some types of reporting, primarily sales reporting. We also use it for external reporting and that went out to our customers to allow our member hospitals to view their own purchasing data, for example, who they're buying from, what vendors, what kind of pricing they're getting. Mostly its reports on things of that nature. It was and is used for both internal reporting and external member facing reporting.

    We moved to Tableau and we're still using it a little bit for some of our solutions.

    What is most valuable?

    The security is quite robust. It is more of a true enterprise solution. That made it much easier to deploy out at the time to our members. 

    The common metadata, the library that MicroStrategy has made, makes it much easier to reuse components and not have to recreate them for every dashboard. That was something we really liked and still do.

    The product is very mature. It's quite robust and an excellent enterprise-level solution.

    Overall, we found the solution to be quite stable.

    What needs improvement?

    At the time we moved away from relying on it, the solution was really lagging as far as visualizations and ease of dashboard creation. It took much more of a MicroStrategy expert to design dashboards. It wasn't really something users could do on their own. The self-service component was really lacking.

    The cost is pretty high. It was a little pricier than Tableau, for example.

    The learning curve is quite steep. A company should consider a third-party service to help with implementation.

    For how long have I used the solution?

    We've been using the solution for 20 years or so. It's been a very long time. We have a lot of experience with it.

    What do I think about the stability of the solution?

    Overall, we were really happy with it. As far as an enterprise solution goes, it was very stable. It was very mature and had many robust features, as far as building applications and alerting, et cetera. The thresholding just had a very robust feature set, which is what we liked about it.

    We didn't really deal with bugs and glitches. It didn't crash and freeze. It was very reliable for many years.

    What do I think about the scalability of the solution?

    The solution is well suited to enterprise-level companies. 

    Which solution did I use previously and why did I switch?

    We are currently using Tableau. It's less expensive.

    How was the initial setup?

    The initial setup was done a very long time ago. We had a third-party help us when we first implemented it back in the 90's. 

    Since then, we have managed it ourselves. 

    What about the implementation team?

    We did hire a third-party to assist us in the implementation process when we first set the solution up.

    What other advice do I have?

    We are just a customer and end-user.

    We are using the 2019 version of the solution.

    I used to run a consulting company and we would consult on this solution. I would always recommend to our customers that they get a third-party to help them implement it initially due to the fact that the learning curve to implement MicroStrategy is much steeper than something like a Tableau.

    Since we moved away from MicroStrategy, they've really gained traction on their visualizations and it's much more similar to a Tableau design now, as far as building visualizations. That was the only thing really lacking for us. It's good that they've moved in this direction.

    Technically, we are still using the solution, just at a reduced scale.

    I'd rate the solution at an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Okay Akdeniz - PeerSpot reviewer
    Business Application Group Manager at OBASE
    Real User
    Top 5Leaderboard
    Great reporting, has powerful AI features, and perfect for enterprise-level businesses
    Pros and Cons
    • "The solution is ideal for enterprise-level companies or corporations."
    • "We've found the scalability to be very good. However, it depends on the environment. In general, it could be much better."

    What is our primary use case?

    We primarily use the solution with enterprise-level financial companies, as well as retail and telecom organizations. 

    What is most valuable?

    There are lots of features that provide very robust functionalities.

    The solution is ideal for enterprise-level companies or corporations. 

    The stability is very good.

    The solution has very good reporting tools. The reporting on the solution is excellent.

    The solution offers some very powerful AI features.

    What needs improvement?

    We've found the scalability to be very good. However, it depends on the environment. In general, it could be much better.

    For how long have I used the solution?

    We've been dealing with the solution for 25 years. It's been more than two decades. It's been a very long time.

    What do I think about the stability of the solution?

    The stability is excellent. There are no bugs or glitches. It doesn't seem to crash or freeze. Its performance is good overall. It's a reliable product.

    What do I think about the scalability of the solution?

    The scalability capabilities depend on the customer's environment. It depends on the infrastructure.

    There are both premium and standard options. MicroStrategy works on the customer's infrastructure. This is a very different approach than, for example, Power BI.

    There could be better scaling tools put into place. 

    We have more than 2,000 users on the solution currently. There are potentially a lot of users. In Turkey, all of the financial companies or retail companies, and other sizeable companies in the country use MicroStrategy.

    How are customer service and technical support?

    Technically, we don't need Microstrategy support. We typically handle troubleshooting ourselves.

    That said, on the production side, we're happy to coordinate with support, however, we've rarely faced any issues that would require assistance. 

    Which solution did I use previously and why did I switch?

    We also sell Microsoft BI. Commonly, enterprise-level or corporate-level companies use the MicroStrategy, however, SMB companies prefer Power BI.

    How was the initial setup?

    MicroStrategy's installation takes time. However, it doesn't take weeks, for example. It only really takes a couple of days. In contrast, however, with Power BI there is no installation process at all. You just buy a license. After that, your Power BI is open.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure of the actual cost of the solution. Licensing is not handled by my department. I can't speak to if it is reasonably priced or more on the expensive side. 

    What other advice do I have?

    We are the company that handles approximately 95% of MicroStrategy implementation in Turkey. We are a distributor and a reseller.

    I highly recommend MicroStrategy for enterprise-level companies. It brings some discipline to the industries for customers. Power BI, of course, is an option, however, part of it is like Excel or like a very free low-cost tool. 

    A MicroStrategy implementer must synchronize with the customer and the application. You need to play with the features a bit and customize them to your needs. You cannot just list reports. You have to take some time to put some structure into the solution so that it works how you need it to.  

    I'd rate the solution at a nine out of ten. There are some excellent features on offer, which is why I rated it so highly.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Graduate Engineer at a transportation company with 5,001-10,000 employees
    Real User
    Top 10
    Integrates with different data sources, and has many useful and interactive features
    Pros and Cons
    • "The interactive features that appear in the report were good. The external rendering option they give with multi servers was also good."
    • "Data preparation-wise, it was not so straightforward with respect to getting different sources. Preparing or transforming the data inside and then bringing it onto the dashboard was a bit difficult, and the experience could have been better."

    What is our primary use case?

    It is basically used for higher reporting purposes, such as process digitization, retail, bookings, inquiries, etc. We only used it for a PoC.

    We were using the latest version available at that time.

    What is most valuable?

    The interactive features that appear in the report were good. The external rendering option they give with multi servers was also good.

    It was interactive. Building the dashboards was pretty straightforward. It didn't take me much time to learn.

    It was also secure. We were using it on-prem and, integration-wise, it had options for various data sources. We could connect with different databases, which was an advantage of this solution.

    The collaboration feature, which was separately licensed, was also good. The hyperIntelligence feature was also good. They give you custom cards where if you hover over any web content, those terms would appear in your report, and then it'll give you a quick summary of the KPIs around that word. I really liked this feature.

    What needs improvement?

    Data preparation-wise, it was not so straightforward with respect to getting different sources. Preparing or transforming the data inside and then bringing it onto the dashboard was a bit difficult, and the experience could have been better.

    For how long have I used the solution?

    I used it for around three to four months. I was involved in a PoC, and then I had to step aside. I'm currently not involved with MicroStrategy.

    What do I think about the stability of the solution?

    It is most probably stable because I did not face any problems with it. I had very limited experience with it, and I did not face any issues.

    What do I think about the scalability of the solution?

    It is scalable. It is on-prem, but they have cloud features as well. 

    We had about 300 to 400 users.

    How are customer service and support?

    Their tech support was pretty good. They responded pretty quickly to all issues. 

    How was the initial setup?

    I was not involved in any of the admin processes. We have a team of 10 to 15 people for deployment and maintenance.

    What's my experience with pricing, setup cost, and licensing?

    It is a licensed product, so we need to pay for it, but I'm not aware of the exact pricing and comparisons.

    What other advice do I have?

    You need to explore and see if it fits your use case. You need to explore its data modeling features and then decide whether to go ahead or not. You should also compare it with other solutions, such as Power BI, and take a call based on your requirement. It integrates with different data sources, but I could not explore the data modeling features.

    I could learn it quickly. I had read the comments that the learning curve is steep, but it was not so bad.

    I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Greg Morley - PeerSpot reviewer
    Sales Director at Expeditus (Pty) Ltd
    Real User
    Top 10
    Better graph technology than most competing tools on the market
    Pros and Cons
    • "MicroStrategy has what they call the Semantic Graph — an enterprise-grade semantic graph — and I think the technology is fantastic."
    • "MicroStrategy needs to do some more development to make the platform easier to use. It's a complicated platform that requires a lot of skill to effectively utilize. So they could work on reducing the complexity to make it more accessible for a broader community of people."

    What is most valuable?

    MicroStrategy has what they call the Semantic Graph — an enterprise-grade semantic graph — and I think the technology is fantastic. 

    What needs improvement?

    MicroStrategy needs to do some more development to make the platform easier to use. It's a complicated platform that requires a lot of skill to effectively utilize. So they could work on reducing the complexity to make it more accessible for a broader community of people.

    What do I think about the stability of the solution?

    If you have a skilled individual to make sure all the settings are correct, it is stable. Once the setup is configured correctly, it's a very stable system.

    What do I think about the scalability of the solution?

    MicroStrategy is scalable. It's built for enterprises.

    How are customer service and support?

    MicroStrategy support could be more responsive. About 10 or 15 years ago, they were winning technical support awards, but I've not seen anything like that in the last few years. So I think there's a lot of room for improvement in their technical support.

    How was the initial setup?

    If you have the right skills, it's not a difficult process. However, as environments change and become increasingly complex, it's harder to keep everything aligned on the administrative side, especially in large institutional settings. It's challenging to keep the backend administration of the system in line with those changes. Larger organizations have complex environments that the technology needs to interface with. So that's where it gets complicated. 

    What's my experience with pricing, setup cost, and licensing?

    All BI software vendors' list prices are high. It's about a price that fits the customer's needs. And I think MicroStrategy has some flexibility in its pricing model where we can easily demonstrate a total cost of ownership comparison against any of the other players. But you could do that from any BI vendor's perspective.

    What other advice do I have?

    I rate MicroStrategy nine out of 10. Doing business with MicroStrategy is relatively challenging because of the processes that are involved. But the technology is probably the best in the market overall. I think they could add a lot more graphs and charts into their standard product. At the moment, you have to go to third parties to get some of the latest charts and graphs. 

    I would recommend it. But if you're going to implement it, you need to invest in educating and training your employees on the product because it is complex. Data literacy today is a big topic, so companies investing in BI technologies should also invest in promoting data literacy among the staff who will be accessing and consuming that information. Right now, most of the training goes to BI professionals. However, companies should also train people who need to consume the data coming out of those departments.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    IT project manager at a wholesaler/distributor with 10,001+ employees
    Real User
    Top 20
    We can tweak its performance, and the load balancer works well
    Pros and Cons
    • "MicroStrategy has powerful data security features, which are crucial these days. For example, when users view data in MicroStrategy, they're only allowed to see a portion based on the permissions. When we evaluated other solutions like Power BI or Tableau, we found the security is very poor. They can't help us secure access to the data."
    • "I would like to see more integration."

    What is our primary use case?

    MicroStrategy is helpful for all aspects of the company's operations, including accounting, marketing, and human resources. It's an on-premises solution, but we are looking into migrating to Azure, but it won't be this year. We are looking forward to it in the future, but not at this time.

    What is most valuable?

    MicroStrategy has powerful data security features, which are crucial these days. For example, when users view data in MicroStrategy, they're only allowed to see a portion based on the permissions. When we evaluated other solutions like Power BI or Tableau, we found the security is very poor. They can't help us secure access to the data.

    What needs improvement?

    I would like to see more integration. 

    For how long have I used the solution?

    We have been using MicroStrategy for 12 years. My company is French, so we use MicroStrategy for business intelligence because it's not an international solution. It's a French solution.

    What do I think about the stability of the solution?

    MicroStrategy is highly stable, and the security is okay. We have a few MicroStrategy servers, a dispatch log, and a load balancer, and we can add more on-premise solutions and servers to improve the performance. We are considering making a switch to an Azure solution eventually but not right now. We can tweak MicroStrategy's performance, and the load balancer works well.

    What do I think about the scalability of the solution?

    MicroStrategy is scalable. We currently have 7,000 users, but we are changing the use case and plan to grow to 20,000 users over the next two years.

    How are customer service and support?

    We have a regular call with MicroStrategy support once a week.

    How was the initial setup?

    MicroStrategy is easy to set up.

    What about the implementation team?

    MicroStrategy helped us with the migration. We didn't do that alone. The MicroStrategy team is 10 persons, including one leader and eight or nine engineers.

    What's my experience with pricing, setup cost, and licensing?

    We pay annually for an annual subscription, and we renegotiate the price periodically. I don't know if it's cheaper than solutions like Tableau or Power BI. I don't remember comparing the cost. It's okay for us because we have a lot of users, and MicroStrategy gives us a reasonable price.

    What other advice do I have?

    I rate MicroStrategy eight out of 10. We've tried other solutions and we're sticking to MicroStrategy. We started using MicroStrategy in 2010, and we've looked into switching to another solution twice, but both times our procurement department has found that MicroStrategy is better. It's a great tool.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Buyer's Guide
    Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
    Buyer's Guide
    Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.